Blackpoint Cyber Reviews & Product Details - Page 7

These guys are personal, quick, and efficient. We're a mid-size MSP and have rolled out BPC to a good portion of our clients. Whenever there's an alert we get good info and response time from BPC and their team. They're great to work with. Review collected by and hosted on G2.com.

Their billing is horrendous, difficult to follow and understand. We resolved this issue by bringing them under a reseller umbrella so we are now billed through that 3rd party who does a good job at billing. Review collected by and hosted on G2.com.

Using Blackpoint cyber has given us confidence that we are protecting our clients with a best in breed solution. It is easy to implement and use. Integration into other products and our client environments are superb. The customer support is very responsive and helpful. They have an excellent mean time to resolve issues with they arise. Bottom line is we can sleep better at night knowing they have our back. Review collected by and hosted on G2.com.

There is not much that I dislike about Blackpoint cyber. If there is an opportunity for improvement I would say it would be nice to be able to get more details to be able to do analysis of things that are seen but not necessarily a threat that requires a response fron the SOC. Review collected by and hosted on G2.com.

Blackpoint MDR provides intelligent alerting that's been crucial in identifying potential security threats. The alerts are well-vetted, ensuring minimal false positives and allowing our team to focus on genuine threats.

What stands out most is the customer support. Their team is available 24/7, with quick response times to resolve any issues or to assist with fine-tuning configurations. The customer support experience aligns perfectly with what we expect from an MDR service and is invaluable for businesses that prioritize security. Review collected by and hosted on G2.com.

Although Blackpoint MDR does a good job at reducing false positives, the alert system could be further refined to provide actionable intelligence more consistently. At times, the alerts are either too generic or too numerous, requiring additional time to sort through and assess.

Contractual limitations also for more fluid environment licensing management. Review collected by and hosted on G2.com.

Prior to Blackpoint Cyber, we evaluated several security solutions that fit the same profile- some were SOC only, some were services with SOC backing, etc. They all left things to be desired. We were referred to Blackpoint by Galactic Advisors, who are very trusted security specialists for us. We hit it off and immediately deployed as a core part of our stack. We have had several security interactions with the SOC, and it is always good. Their communications surrounding large events facing technology in general are timely, and my account manager Nicole is great. Blackpoint is one vandor amongst many who I will gladly take calls from because they are always good and informative and not overbearing sales calls. We deploy the SNAP agent with Powershell through our RMM, and deployment is seamless. Integration with our EDR also works great. Review collected by and hosted on G2.com.

Nothing, all of my interactions with them from account management, to sales, to Risk, to interactions with the SOC have been top notch. Review collected by and hosted on G2.com.

Blackpoint provides continuous monitoring for potential security concerns. They also continously update their methods to be aware of current attack trends. Review collected by and hosted on G2.com.

Their dashboard feels dated. Its difficult to understand what they are actively monitoring because of the limited information. Review collected by and hosted on G2.com.

Reliable and trustable SOC provider. Everyone I worked with from BP Cyber has been professional, knowledgable and attentive to our needs. Very easy to integrate with M365, Defender and other resources. Review collected by and hosted on G2.com.

Dashboards and reports can be a bit clearer and more eye-catchy. Some of the information there, while relevant is not very useful and confuses business users. Review collected by and hosted on G2.com.

They are actively monitoring the computers and users 24/7 for any viruses/malware that may emerge on the computers as a secondary step to antivirus solutions. Customer support is great and very quick to respond to alerts Review collected by and hosted on G2.com.

No downsides really, they are quick and responsive Review collected by and hosted on G2.com.

Very easy to get up and running.

Gives you peace of mind 24/7.

Works well for smaller/midsize MDR requirements. Review collected by and hosted on G2.com.

Team isn't always coordinated for normal meetings and agendas.

Not as indepth as things such as AW. Review collected by and hosted on G2.com.

One of the standout features of Blackpoint Cyber is their proactive approach to cybersecurity. Their expert team keeps a vigilant watch over our network, constantly monitoring for any signs of suspicious activity or potential threats. This level of vigilance is priceless, as it allows us to address issues before they escalate into full-blown security breaches. Knowing that they have our back gives us immense peace of mind.

The Blackpoint team makes implementation and iverall management a breeze. They also have an excellent partner support team to assist with any issue, question, or concern. The integrations into Office365 and other toolsets is a huge win. Review collected by and hosted on G2.com.

Their invoicing could use a revamp, which they are actively working on resolving with the input of their partners. Review collected by and hosted on G2.com.

The knowledge of the company is amazing and Technical Support is very helpful. A great number of features to help. Ease of Integration is explained well for each 3rd party applpication. Review collected by and hosted on G2.com.

Getting to know all the product lines can take a little bit on what you can use. Review collected by and hosted on G2.com.