Blackpoint Cyber Pros and Cons

The hands on approach to supporting there customers is comforting. I know they have my back and that if I need help they are most likely allready on it. Review collected by and hosted on G2.com.

I have no negative thought at this time. They meet or exceed my expectation as a vendor. Review collected by and hosted on G2.com.

Really easy to deploy and manage. Straight away we were receiving alerts, and their support team has been very responsive. Easily integrated with our end point solution and Microsoft 365. Review collected by and hosted on G2.com.

Through our distributor some of the naming of the products is inconsistent, but that is a minor marketing problem Review collected by and hosted on G2.com.

I have been using Blackpoint Cyber’s MDR service for over a year and I am very satisfied with their performance. They provide real-time monitoring and response to any threats that may compromise my network. Their team of experts is always available and responsive, and they use their own proprietary platform, SNAP-Defense, to detect and stop malicious activities. They also offer additional features such as logging and compliance, cyber liability insurance, and 365 security. I would highly recommend Blackpoint Cyber to anyone looking for a reliable and effective cybersecurity partner Review collected by and hosted on G2.com.

Some issue on the implementation makes difficult Review collected by and hosted on G2.com.

The compression of the timeline of the Indicator of Compromise, Detection & Analysis, and Containment steps from hours or days to moments because of Blackpoint's services. Review collected by and hosted on G2.com.

I would like to see more compliance offerings. Review collected by and hosted on G2.com.

What I like the most about Blackpoint is that you always get someone on the phone fast when you need it. We have had Blackpoint lockout accounts in the middle of the night to protect against business email compromises. I can sleep better at night knowing we have Blackpoint to watch over us. Review collected by and hosted on G2.com.

I can't think of anything negative about their service. However, they need better swag. Review collected by and hosted on G2.com.

Blackpoints automation for threat detection and live answer is their best selling feature to us. I can always talk to a real person if needed to discuss. Review collected by and hosted on G2.com.

While Blackpoint is a great product I can see the pricing being a little expensive for some smaller firms. Review collected by and hosted on G2.com.

Their staff are friendly, fast to respond, and it monitors a lot. Very easy to deploy. Review collected by and hosted on G2.com.

There is no API access so reporting is very limited Review collected by and hosted on G2.com.

As a partner, the solution is easy to setup and configure. Once it is deployed it just gets on and does what you need.

You can rely on the SOC to notify you if there are any issues.

Support is available 24/7 if you have any issues with detections or need help with the platform.

The solution is feature rich and integrates with most relevant technologies. Review collected by and hosted on G2.com.

It is almost a set and forget so you, if your systems are good, you don't get any notification (which is great) but you might question if it is doing anything. Review collected by and hosted on G2.com.

Great to have them watching for us 24/7. Turn around time is very helpfull for us even during the work day but especially off hours. Deployment is fairly simple and generally has the nececary steps listed well with links. Review collected by and hosted on G2.com.

I think the website is pretty good overall but there are still some UI improvments that could be made to make use a bit more intuitive. Review collected by and hosted on G2.com.

Blackpoint Cyber consolidates all of the necessary security needs all in one place! From MDR to Dark Web Monitoring, you can ensure your clients are protected by one of the leading SOCs in the industry. It is a HUGE plus that everyone on the team is US based and even so, communication can be made around the clock. Review collected by and hosted on G2.com.

The only improvement for Blackpoint is to include more products. Adding EDR or DNS Filtering to your platform could take it to the next level. Review collected by and hosted on G2.com.