Blackpoint Cyber Reviews & Product Details - Page 14

The SOC team. Account Managers are knowledgable. Review collected by and hosted on G2.com.

I cannot think of anything. They've somewhat recently updated the portal. Review collected by and hosted on G2.com.

They keep an eye on Azure user login activity and with AutoTask integration we get a ticket anytime someone attempts login from an unknown IP or device. This helps us catch unauthorized activity on a regular basis. Review collected by and hosted on G2.com.

No complaints as of yet. I do recall on time where the responses from the SOC team were a little generic but that was when we just started with the service. Review collected by and hosted on G2.com.

It works without all the noise I see from competitors. It was very easy to integrate and rollout via our RMM. Their support has been stellar. Review collected by and hosted on G2.com.

The UI of the web portal is not as smooth as I'd like. Funny thing is I'm hardly in the portal since everything works so well :-) Review collected by and hosted on G2.com.

Blackpoint is always very responsive and is constantly monitoring our clients. Review collected by and hosted on G2.com.

Some of the licensing is a little confusing. Review collected by and hosted on G2.com.

There security team resolved the threat and notify of the incident . Review collected by and hosted on G2.com.

This is a great platform, nothing to dislike Review collected by and hosted on G2.com.

Blackpoint Cyber does an excellent job of halting attacks in their path, calling when necessary, and blocking spread in 365. Very solid all around offering. Integrated with a wide variety of endpoint protection software. Support is stellar and very responsive. Review collected by and hosted on G2.com.

There are some issues with their portal, mostly things that require a bit of maturation in process. Billing is odd as well, bills are very difficult to decipher. Review collected by and hosted on G2.com.

I love how well they communicate. We have quarterly cadences set up so we can constantly stay up to date with each other. Communication is key to any parternership and they nail it. Review collected by and hosted on G2.com.

Honestly, it's hard to find anything to dislike. They are a great service. Sorry I cannot add anything here!! Review collected by and hosted on G2.com.

Blackpoint updates in real-time and integrates with most Anti-virus programs and/or endpoint protection suites. The deployment is easy with our RMM tools. Review collected by and hosted on G2.com.

I would like to see a Blackpoint mobile app. That would complete the package! Review collected by and hosted on G2.com.

The Blackpoint Security team is very professional, knowledgeable and proactive with their support. I feel comfortable with Blackpoint providing MDR service to our customers. Review collected by and hosted on G2.com.

It is not cheap, with rising costs it can be difficult to get by in from customers. Review collected by and hosted on G2.com.

Kudos to Blackpoint. They pretty much stopped a potential ransomware attack right before the event started. Everything worked as expected; the compromised computer was isolated, and their SOC made the necessary calls based on our provided playbook. Review collected by and hosted on G2.com.

What I would add to the service is to be able to use their SOC to do more investigation and better reporting Review collected by and hosted on G2.com.