Blackpoint Cyber Reviews & Product Details

Blackpoint is great with identifying suspicious activity and making good decisions on locking something down to prevent compromises. They have been very quick with their detections and it is always a human that reaches out to make sure we acknowledge the issue and take over with the next steps. The incident response reports are great and very similar to the ones my team makes, which really cuts down on duplicated efforts. We were able to deploy Blackpoint quickly and easily. Blackpoint has an integration with our PSA, allowing us to automatically keep license counts in sync with our agreements. We use Blackpoint now exclusively because they have quickly built trust with our team. Review collected by and hosted on G2.com.

How they detect licenses needs a little work. For example, if a computer has an agent installed and that same computer has a name change or domain change, Blackpoint will register it as a new device. This can cause double billing if not kept updated frequently. Review collected by and hosted on G2.com.

Their SOC has stopped several existential threats to our clients and BEC events in SECONDS, stopping too fast to travel, logins from unexpected countries, and active human threat actors attempting to exfiltrate data. stopping multi-million dollar ransom/exfiltration incidents before they even happened. We've personally experienced this quite a few times - they also have application control tools, monitors for unexpected remote access tools (TeamViewer, Screen Connect, etc) Review collected by and hosted on G2.com.

I brought things I didn't like to their attention and ideas for improvement in meetings with my Account Manager, and in a direct meeting with their CEO, and they remedied it. They now have pooled billing, a better portal experience and better marketing collateral. Review collected by and hosted on G2.com.

Blackpoint Cyber made it easy for us to provide 24*7 monitoring and alerting on devices for one of our small business clients. We were able to deploy the agent via our MDM which made it super easy, and then connect to a bunch of the cloud services. Once all that was done (and truly it took less than a day), we started to see the benefits. Review collected by and hosted on G2.com.

Honestly, can we ditch the black and green branding? This isn't The Matrix :) Review collected by and hosted on G2.com.

BP SOC team has been extremely valuable in detecting and responding to incidents in real-time. Communication and response time have been excellent, we have had little issue with regards to the SOC team and their expertise.

Agent software is easy to deploy and doesn't need any maintenance. Integrations have worked well out of the box and don't require a huge investment of time to configure. Review collected by and hosted on G2.com.

Platform navigation could be better, it sometimes can be a bit confusing when navigating between clients and global settings.

More granular control over alerting, several time we've experienced alerts that are noisy and can't be dialed down, it's either all or nothing, so this has been a challenge where we disable some alerts that at times we would like to have. Review collected by and hosted on G2.com.

The service is quick to deploy and configure, and the SOC team does a great job of identifying and reacting to suspicious activity on endpoints and for accounts in M365. Review collected by and hosted on G2.com.

Lack of a public API is a big miss currently. The customer portal for managing the platform has always been a point of concern as well, but I'm told a refresh is finally coming soon. I would like to see more granular permissions in the customer portal as well. Review collected by and hosted on G2.com.

Been with them a bit over a year now and feel like we're in safe hands with Endpoint and M365 monitoring. Rarely log in to the portal it because it's set and forget, and the setup process is easy enough with their KB articles.

Had several informational emails to verify things at our end (i.e. checking a suspicious application), and have now had several escalations suspicious enough to warrant a call to our team, mostly for suspicious M365 logins.

They feel more hands on than Huntress, and feel like they're usually about 6-12 months ahead of Huntress' product releases for things like Defender for Ednpoint integrations and such.

Support is also superb. Review collected by and hosted on G2.com.

I'd be much happier if there was more visibility into actions the SOC Analysts have taken. We see many events that are flagged as suspicious in the SNAP Portal, and that they were "Resolved" by an analyst. I appreciate them, not hounding us with all the false positives they find, but it would make us feel safer if there was a way to click into each event and see a note from the SOC as to why it was determined safe. This was one thing we quite liked about Huntress - the visibility.

Huntress has also now got a better ITDR portal than Blackpoint IMO for things like suspicious M365 logins. Being able to see exact details about the suspicious activity, and historic VPN usage or browser use is something that Blackpoint could improve on when it comes to us trying to decide on whether a login a client has made is suspicious enough to action further, though Blackpoint will usually solve this with a phone call to us which is nice.

I do feel like Huntress is quickly catching up on feature parity - seeing Blackpoint's Duo integration was nice, but I'd love if more work could be put into areas that make them stand out like the Vulnerability data from MDE - this is such high quality insight you get with Defender for Business, and Blackpoint ingests this, but then doesn't really do anything with the data other than show it in the portal. Review collected by and hosted on G2.com.

using blackpoint as an MSP has been a great decision for us. Implementation is fast and simple, and blackpoint has protected our clients from numerous threats over the past year. I appreciate their continued innovation and improvement and sleep better at nights knowing they are continuously monitoring our clients devices. Review collected by and hosted on G2.com.

When we first started with blackpoint I was skeptical after they missed an incident. I was their harshest critic internally but their continued growth and innovation has given me a level of trust in them that they have truly earned. Review collected by and hosted on G2.com.

The Blackpoint SOC is extremely fast, skilled, and knowledgeable. The Implemention process is extremely simple and the integration is seemless. The support from our Partner Success team is absolutely fantastic and the enablement materials are extremely helpful. The transparacy of thier solution / product road map has us very excited.

Additionally, the platform's dashboard is intuitive and easy to navigate, offering valuable insights into potential vulnerabilities and actionable recommendations to improve our, as well as our client's security posture.

Blackpoint has exceeded our expectations, providing comprehensive protection that’s both effective and easy to manage. We highly recommend it to any organization looking to strengthen its cybersecurity defenses with a trusted partner. Review collected by and hosted on G2.com.

With Blackpoint designed for Service Providers, there is a lack of features that support a "co-managed" relationship. Service Providers can certainly add client user accounts but there is a lack of transparency for the "Client User / Admin".

The reporting could also be improved with the addition of having the ability to generate quarterly, bi-annual, or annual reports. With the ability to only generate monthly reports it is very challanging to compile QBR's or Annual Service Reviews/Summary's. Review collected by and hosted on G2.com.

Ease of use. Installation is super simple and the support, SOC ans sales staff are great to work with. Review collected by and hosted on G2.com.

We didn't sign up for their service sooner. Review collected by and hosted on G2.com.

The hands on approach to supporting there customers is comforting. I know they have my back and that if I need help they are most likely allready on it. Review collected by and hosted on G2.com.

I have no negative thought at this time. They meet or exceed my expectation as a vendor. Review collected by and hosted on G2.com.