Birdie Pros and Cons

Birdie allows the customer to easily articulate whats going wrong by allowing them to record a short clip of the issue they experienced. It then directly goes to our support team where they can view what's really going on. Integrating Birdie with Intercom was seamless and quick. Our support team uses Birdie every day and we've gotten great feedback from our users who have used Birdie too. Review collected by and hosted on G2.com.

There are no downsides to using Birdie - this application was created for a specific purpose and it excels in that. Review collected by and hosted on G2.com.

I like the ease of use of the network and console logs. The interface is user friendly and provides services like cobrowsing that helps keep our software safe. The user authentication process is also quite simple and because of this, the members of my organization do not have to sign in to everything each time they need to access a website. Review collected by and hosted on G2.com.

Birdie regularly scans production infrastructure, however it is not able to protect again all security breaches. Review collected by and hosted on G2.com.

BIRDIE HELPS US TO REVIEW THE COMMENTS AND QUERIES OF CUSTOMERS EVERY EFFECTIVELY Review collected by and hosted on G2.com.

ALL FEATURES ARE GOOD ENUFF TO REVIEW OUR CUSTOMERS Review collected by and hosted on G2.com.

Integration withour existing helpdesk and project management tools, making it easy to incorporate into existing workflows. Review collected by and hosted on G2.com.

Mor eintelligence can be added to the system Review collected by and hosted on G2.com.

Easy to use, luanch and intregraton was seemless. Enabled us to reduce the number of tickets Review collected by and hosted on G2.com.

I would have liked to have a had dedicated tech support contact Review collected by and hosted on G2.com.

It worked great as a co-browsing tool that was much smoother compared to other platforms. Birdie presales and after sales support is amazing. Review collected by and hosted on G2.com.

Quite happy with this tool and customer support. No real complaints. Review collected by and hosted on G2.com.

I like how simple it is to help customers out and I love all the neat share screen features. Review collected by and hosted on G2.com.

I really don't have anything to hate about Birdie. It is amazing software. Review collected by and hosted on G2.com.

We are trying Birdie right now and it feels really awesome, We had very good customer support. Review collected by and hosted on G2.com.

It looks little complex and it will take time to learn all features available Review collected by and hosted on G2.com.

Birdie is easily my favorite tool that I use on a daily basis. Birdie is a big part of my day-to-day workflow and makes life so much easier when communicating with customers. I work in tech, so I am constantly using Birdie's screen recording tool to better explain a product feature or clear up confusion with a customer when an email explanation may not be clear enough.

Birdie also integrates with our chat system, making it a breeze to request screen recordings from customers so I can get a better perspective on things from their end when they may chat in with an issue. No matter the customer, everyone seems to have a breezy time using Birdie's screen recording tools - very user-friendly!

Their support team is fantastic, comprehensive, and all-around delightful. Max and JB are prompt in their responses and resolutions to inquiries, I'm very thankful for their expertise and assistance when needed (which is extremely rare)! Review collected by and hosted on G2.com.

Birdie is superb and straightforward, easy to use - I do not find there to be any negatives in the last year that I've been utilizing them in my daily workflow! :) Review collected by and hosted on G2.com.

The simplicity of being able to request for a screen recording from a customer without any hassle. Review collected by and hosted on G2.com.

There is nothing that I currently dislike about Birdie as I have used the screen record feature only. Review collected by and hosted on G2.com.