--- title: Birdie Reviews meta_title: 'Birdie Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Birdie works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 13 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Birdie Reviews **Vendor:** Birdie software **Category:** [Co-Browsing Software](https://www.g2.com/categories/co-browsing) **Average Rating:** 4.7/5.0 **Total Reviews:** 13 ## About Birdie 👩‍💻 Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster 🔌 Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. 🪄 End-users don't need to download anything. 👀 View end-users' console logs 🔐 Enterprise-grade security 📈 Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score. ## Birdie Reviews ### 1. Excellent Overview of CLient Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Erica D. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Birdie?** Birdie allows the customer to easily articulate whats going wrong by allowing them to record a short clip of the issue they experienced. It then directly goes to our support team where they can view what's really going on. Integrating Birdie with Intercom was seamless and quick. Our support team uses Birdie every day and we've gotten great feedback from our users who have used Birdie too. **What do you dislike about Birdie?** There are no downsides to using Birdie - this application was created for a specific purpose and it excels in that. **What problems is Birdie solving and how is that benefiting you?** Birdie is helping our support team quickly understand what's going on with our clients, allowing the team to manage an increased volume of work faster. ### 2. Excellent Customer Features that are Easy to Use! **Rating:** 4.0/5.0 stars **Reviewed by:** Christan R. | Accounts Receivable Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Birdie?** I like the ease of use of the network and console logs. The interface is user friendly and provides services like cobrowsing that helps keep our software safe. The user authentication process is also quite simple and because of this, the members of my organization do not have to sign in to everything each time they need to access a website. **What do you dislike about Birdie?** Birdie regularly scans production infrastructure, however it is not able to protect again all security breaches. **What problems is Birdie solving and how is that benefiting you?** It seems they are working on increasing security measures for our platform to be able to provide confidence to customers that their information is safe . ### 3. USER FRIENDLY **Rating:** 5.0/5.0 stars **Reviewed by:** PRIYANKA S. | DATABASE ANALYST, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Birdie?** BIRDIE HELPS US TO REVIEW THE COMMENTS AND QUERIES OF CUSTOMERS EVERY EFFECTIVELY **What do you dislike about Birdie?** ALL FEATURES ARE GOOD ENUFF TO REVIEW OUR CUSTOMERS **What problems is Birdie solving and how is that benefiting you?** BIRDIE HELPS US TO SEE WHAT OUR CUSTOMERS WANT AND THEIE DEMANDS. ALSO HELPS TO SCHEDULE THE SOCIAL MEDIA POST ### 4. Amazing for supercharging customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Vipin A. | Engineering Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Birdie?** Integration withour existing helpdesk and project management tools, making it easy to incorporate into existing workflows. **What do you dislike about Birdie?** Mor eintelligence can be added to the system **What problems is Birdie solving and how is that benefiting you?** In identifying the customer issues in a better way by looking at the screen recordings to know exactly what went wrong. Console logs are cherry on top. ### 5. Enables CX to focus on customers rather than processes **Rating:** 4.0/5.0 stars **Reviewed by:** Paul F. | Director , Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Birdie?** Easy to use, luanch and intregraton was seemless. Enabled us to reduce the number of tickets **What do you dislike about Birdie?** I would have liked to have a had dedicated tech support contact **What problems is Birdie solving and how is that benefiting you?** reduce agent back and forth with customer. reduce the number of tickets able to resovle issues faster and with accuracy ### 6. Friendly, simple to use and seamless to screen share **Rating:** 5.0/5.0 stars **Reviewed by:** Linden F. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Birdie?** It worked great as a co-browsing tool that was much smoother compared to other platforms. Birdie presales and after sales support is amazing. **What do you dislike about Birdie?** Quite happy with this tool and customer support. No real complaints. **What problems is Birdie solving and how is that benefiting you?** The co-browsing feature helps us improve customer engagement and teach customers the correct splicing methods for our website. ### 7. Works great with Zendesk! **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah M. | Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Birdie?** I like how simple it is to help customers out and I love all the neat share screen features. **What do you dislike about Birdie?** I really don't have anything to hate about Birdie. It is amazing software. **What problems is Birdie solving and how is that benefiting you?** Helping customers that have a hard time navigating to get help. It is helping us help others and makes business run smoother as a result. ### 8. It has everything you need for care management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Birdie?** We are trying Birdie right now and it feels really awesome, We had very good customer support. **What do you dislike about Birdie?** It looks little complex and it will take time to learn all features available **What problems is Birdie solving and how is that benefiting you?** Payrolls, Invoices and many more ### 9. Birdie is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Birdie?** Birdie is easily my favorite tool that I use on a daily basis. Birdie is a big part of my day-to-day workflow and makes life so much easier when communicating with customers. I work in tech, so I am constantly using Birdie's screen recording tool to better explain a product feature or clear up confusion with a customer when an email explanation may not be clear enough. Birdie also integrates with our chat system, making it a breeze to request screen recordings from customers so I can get a better perspective on things from their end when they may chat in with an issue. No matter the customer, everyone seems to have a breezy time using Birdie's screen recording tools - very user-friendly! Their support team is fantastic, comprehensive, and all-around delightful. Max and JB are prompt in their responses and resolutions to inquiries, I'm very thankful for their expertise and assistance when needed (which is extremely rare)! **What do you dislike about Birdie?** Birdie is superb and straightforward, easy to use - I do not find there to be any negatives in the last year that I've been utilizing them in my daily workflow! :) **What problems is Birdie solving and how is that benefiting you?** Mainly, communication with customers! Some users are visual learners, and not everyone can be tech-savvy by nature. Birdie really helps fill that gap and minimize customer frustration. ### 10. Absolutely helpful when requesting for screen recordings. **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad Zohaib A. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Birdie?** The simplicity of being able to request for a screen recording from a customer without any hassle. **What do you dislike about Birdie?** There is nothing that I currently dislike about Birdie as I have used the screen record feature only. **What problems is Birdie solving and how is that benefiting you?** Time saving ### 11. A phenomenal tool for any user-facing team **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew D. | Head of User Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Birdie?** I'll never be able to calculate how much time Birdie has saved our Engineers and Product teams. Our users are now sending us a stream of screen-recordings with feedback, bug reports and UX behaviour that we would have never caught on our own. **What do you dislike about Birdie?** Birdie is simple to use, doesn't require any installation on our end or on the users' end, and seems to always be improving. There isn't much to dislike. 5/5 stars. **What problems is Birdie solving and how is that benefiting you?** Birdie allows our support automation to get an effortless screen recording up front from our users. This is giving our engineers and product teams an infinite source of UX, bugs, and feedback. ### 12. Best way to improve communication with users and upgrade their experience **Rating:** 5.0/5.0 stars **Reviewed by:** Javier G. | Customer Experience Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Birdie?** How easy it is to use for our end users. Helps them to explain their questions and issues better and much faster. Most details are impossible to see just texting and Birdie helps the team to see the whole picture. All CS team use it dozens of times daily to send videos and to receive them. **What do you dislike about Birdie?** So far there's nothing we dislike about it. **What problems is Birdie solving and how is that benefiting you?** Birdie helps communication between users and customer teams. By recording their screen in such an easy way, users can tell us more about their problems and we can help them also recording screen and sending them videos. ### 13. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry I. | Support Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Birdie?** Easy and effective tool to ensure you keep all the details of a conversation or request in one place. With birdie having the user select or easily add video descriptions is a huge plus. **What do you dislike about Birdie?** too simple not to dislike anything at this time. **What problems is Birdie solving and how is that benefiting you?** Allows clients to provide their context in video format quickly. They are easing the experience and allowing for seamless interaction. - [View Birdie pricing details and edition comparison](https://www.g2.com/products/birdie-2023-02-10/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-20+18%3A54%3A04+-0500&secure%5Bsession_id%5D=9717ba06-ed25-4802-a1f6-c0ac7a353edc&secure%5Btoken%5D=7f4f7e05348c623c8ec101d69a45bd599fce3b332d24ce88b20374acaef9762b&format=llm_user) ## Birdie Features **Platform Basics** - Screen Capture - Video Capture - Image Editor **Administration** - Access Control - Web Page Navigation - Real Time Assistance **Platform Content** - Scrolling Capture - Text Extraction - Screen Record **Security** - Data Security - Data Masking **Platform Additional Functionality** - File Sharing - Platform Search **Agentic AI - Screen and Video Capture** - Autonomous Task Execution ## Top Birdie Alternatives - [Zight](https://www.g2.com/products/zight/reviews) - 4.6/5.0 (1,201 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,531 reviews) - [Snagit](https://www.g2.com/products/snagit/reviews) - 4.7/5.0 (5,936 reviews)