Birdie
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Birdie
By Birdie software
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4.7 out of 5 stars
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Birdie Reviews & Product Details - Page 2

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Birdie Overview

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What is Birdie?

👩‍💻 Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster 🔌 Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. 🪄 End-users don't need to download anything. 👀 View end-users' console logs 🔐 Enterprise-grade security 📈 Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score.

Birdie Details
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Birdie Community
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Product Description

👩‍💻 Trusted by 1600+ Support teams. 🎬 Screen Recording and Co-browsing to resolve tickets up to 5x faster 🔌 Integrates with Zendesk, Intercom, Jira, Freshdesk, Freshchat & Helpscout. 🪄 End-users don't need to download anything. 👀 View end-users' console logs 🔐 Enterprise-grade security 📈 Customer Stories: +60% Time to Resolution, -35% Escalation Rate, +20% Customer Effort Score.

Seller Details
Seller
Birdie software
HQ Location
London, England
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Maxime M.
MM
Overview Provided by:
Maxime Manseau

Recent Birdie Reviews

Paul F.
PF
Paul F.Mid-Market (51-1000 emp.)
4.0 out of 5
"Enables CX to focus on customers rather than processes"
Easy to use, luanch and intregraton was seemless. Enabled us to reduce the number of tickets
Read more
Vipin A.
VA
Vipin A.Small-Business (50 or fewer emp.)
4.0 out of 5
"Amazing for supercharging customer experience"
Integration withour existing helpdesk and project management tools, making it easy to incorporate into existing workflows.
Read more
Erica D.
ED
Erica D.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent Overview of CLient Experiences"
Birdie allows the customer to easily articulate whats going wrong by allowing them to record a short clip of the issue they experienced. It then di...
Read more
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Birdie Media

Birdie Demo - Request screen recordings from customers within your current helpdesk
Instead of making users explain an issue via text or live call, give them the option to record it.
Birdie Demo - Start CoBrowsing sessions within your current helpdesk
Start a CoBrowsing session either to resolve a complex issue or guide the way. See your customer's screen, draw on, request control
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Have you used Birdie before?
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13 Birdie Reviews

4.7 out of 5
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13 Birdie Reviews
4.7 out of 5
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4.7 out of 5
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Birdie Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
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Matthew D.
MD
Head of User Operations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Birdie?

I'll never be able to calculate how much time Birdie has saved our Engineers and Product teams.

Our users are now sending us a stream of screen-recordings with feedback, bug reports and UX behaviour that we would have never caught on our own. Review collected by and hosted on G2.com.

What do you dislike about Birdie?

Birdie is simple to use, doesn't require any installation on our end or on the users' end, and seems to always be improving. There isn't much to dislike. 5/5 stars. Review collected by and hosted on G2.com.

What problems is Birdie solving and how is that benefiting you?

Birdie allows our support automation to get an effortless screen recording up front from our users. This is giving our engineers and product teams an infinite source of UX, bugs, and feedback. Review collected by and hosted on G2.com.

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Javier G.
JG
Customer Experience Lead
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Birdie?

How easy it is to use for our end users. Helps them to explain their questions and issues better and much faster. Most details are impossible to see just texting and Birdie helps the team to see the whole picture.

All CS team use it dozens of times daily to send videos and to receive them. Review collected by and hosted on G2.com.

What do you dislike about Birdie?

So far there's nothing we dislike about it. Review collected by and hosted on G2.com.

What problems is Birdie solving and how is that benefiting you?

Birdie helps communication between users and customer teams. By recording their screen in such an easy way, users can tell us more about their problems and we can help them also recording screen and sending them videos. Review collected by and hosted on G2.com.

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Jerry I.
JI
Support Team Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Birdie?

Easy and effective tool to ensure you keep all the details of a conversation or request in one place. With birdie having the user select or easily add video descriptions is a huge plus. Review collected by and hosted on G2.com.

What do you dislike about Birdie?

too simple not to dislike anything at this time. Review collected by and hosted on G2.com.

What problems is Birdie solving and how is that benefiting you?

Allows clients to provide their context in video format quickly. They are easing the experience and allowing for seamless interaction. Review collected by and hosted on G2.com.

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Birdie