Making payments on the website was easy, and I got good help from the team when I needed it. Review collected by and hosted on G2.com.
They’re focused mainly on the Nordic countries, and that’s clearly where their expertise lies. Review collected by and hosted on G2.com.
One of its highlights is the ability to create custom pricing and subscription models. We were able to design the process the way we needed it. In addition, the automation possibilities save us a lot of time and effort. Review collected by and hosted on G2.com.
One downside is the complex user interface, which can be a bit difficult to navigate at first. Setting up and customizing the processes might be a little challenging for less tech-savvy users. Review collected by and hosted on G2.com.
As a developer and technology decision-maker, I truly appreciate how straightforward and sensible it is to integrate with Billwerk. Their API- , Webhook-, and JS-based integration solutions are superbly documented and sanely designed. It clearly shows that they have a deep understanding not only of their problem domain, but of the technological aspects, too. Review collected by and hosted on G2.com.
Naming and structuring of payment methods was a bit over the place initially, and we sometimes had to extract technical identifiers from the source code of their site because they were not listed in their documents. But not a real show stopper, and something that got a lot better over the years. Review collected by and hosted on G2.com.
We've been using billwerk since 2016 to handle our plans, billing and recurring payments. Their platform is very flexible and saves us tons of time and manual work by automating our processes. Our pricing models could be set up easily, including dynamic pay-per-use charges. Highly professional management team and very responsive product support. Helpful features are added quickly, if needed. Review collected by and hosted on G2.com.
In general, the vast majority of issues or requests in the past was solved fast and totally hassle-free. With our specific setup, however, we still have some manual monitoring work to do regarding SEPA direct debit payments, since these are already flagged as paid in the moment they are triggered. Also, document formatting capabilities might be improved. Nothing to worry about however, since product updates and improvements are deployed regularly. Review collected by and hosted on G2.com.
Billwerk helps us focus on our business. I liked the way they handled the issue of reduced sales tax at Corona in 2020.
They listen carefully to their customers, and that is reflected in the product. Review collected by and hosted on G2.com.
Room for improvement: Search functionality. List navigation. Invoice cancellation. Not so comfortable in creating and handling manual invoices - understandable as that's not billwerk's focus. Review collected by and hosted on G2.com.
The support is very fast and the answers are very profound. Review collected by and hosted on G2.com.
I don't know anything that I dislike. As with every product, there are always possible improvements. Review collected by and hosted on G2.com.
The contact persons also respond to our needs and involve us in the further development of product features, which in turn are adapted to us. Review collected by and hosted on G2.com.
billwerk's code has legacy issues, which in some places is bothering us as we clean up, grow and redesign. Review collected by and hosted on G2.com.
- All important payment service providers can easily be integrated
- Discount vouchers are possible
- Easy management of products, customers & contracts Review collected by and hosted on G2.com.
- Dashboard does not update in real time
- No support for referrals/commission payments
- UI has a lot of room for improvement Review collected by and hosted on G2.com.
We evaluated billwerk to aid with one of our potential business models. Ultimately, we did not need their services because we settled for a different business model. If we stayed with a pay-as-you-go model, we would probably have chosen to work with billwerk because of their well-designed business and process models and the great experience during our initial communication with them. Review collected by and hosted on G2.com.
Our use case would have been based on manual cash transfers because we are a B2B business. That use case was not fully supported at the time, which was in late 2020. Review collected by and hosted on G2.com.
Easy to use API, well documented, and highly available Review collected by and hosted on G2.com.
Additional custom fields should have more flexibility (currently, only normal string fields are allowed) Review collected by and hosted on G2.com.
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