As the Manager of CRM and Guest Insights for Eggs Up Grill Restaurants, I have had the pleasure of utilizing Bikky, since 2022. As we're scaling rapid growth toward 100 units, having bikky in our toolkit, has opened the treasure chest of our guests' behavior.By having a comprehensive understanding of our guests, we can personalize their experience and drive engagement. Bikky has been instrumental in helping us achieve this goal.
Features I use daily include the segmentation tool, to slice and dice guest behavior that's menu, frequency, or location driven. Also the trends and lifecycle dashboards are my go-to for analysis of restaurant performance at acquiring new guests, retaining returning guests, and driving frequency with engaged guests.
The team at Bikky is also the best brains in the business. From the data engineers to Customer Success partners, and CEO, Abhinav, data-curiosity and a genuine desire for their partners' success lead the way forward. Review collected by and hosted on G2.com.
This question reads more like, "What's stopping me from getting a, "bikky" tattoo?"
In all seriousness, our business goals have us diving deeper into consumer insights and broader industry trends. We're working with the fabulous team at bikky to develop some customized dashboards to give industry context to our metrics. Review collected by and hosted on G2.com.
17 out of 18 Total Reviews for Bikky
Overall Review Sentiment for Bikky
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Bikky has given us so much more insights on who our guests are. I'm pleasantly suprised every time I pull up my Bikky Dashboard. The guest trends have given us insights on frequency plays, informed us on menu changes and day parts and opened our eyes on when where and who we need to market to in order to create a better business. Haven Hot Chicken is still discovering more uses for Bikky every time we have a call with thier team. Review collected by and hosted on G2.com.
So far nothing! Loving working with Bikky and how open they are to give us quick answers on all of our questions. Review collected by and hosted on G2.com.
As a fast growing brand, it's critical for us to quickly understand the impact of our marketing and menu decisions. Bikky is a phenomenal partner in helping us understand our customer data so we know exactly how how our initiatives are driving higher sales for our franchise partners.
I've launched hundreds of menu items over my career, including at some of the largest restaurant brands in the country. Working with Bikky, though, was the first time where my team and I had the ability to answer critical questions around new guest acquisition, retention, frequency, and sales.
I would highly recommend them to any growing multi-unit restaurant brand. Review collected by and hosted on G2.com.
Data, in isolation, isn't all that businesses need to make good decisions. However, the Bikky team and product do a great job helping our team answer the most important questions we have about our business. Review collected by and hosted on G2.com.
We use Bikky to analyze data and it has become an integral tool in our growth strategy. It was easy to setup and their team is incredibly helpful. We use the platform for everything from learning more about our guests to improving our menu and operations.
The platform easily integrates with Toast and is user friendly. That said, if there are ever any questions, they have a helpful support team to guide you along the way.
Another great aspect of Bikky is that thanks to their startup culture, they listen to their customers and continually launch new features that help all of our brands become more successful. Review collected by and hosted on G2.com.
We love Bikky, and the only downside is that they don't integrate as well with the REVEL platform, which will no longer be an issue when our remaining locations on REVEL convert to Toast in the coming months. Review collected by and hosted on G2.com.
We've been working with Bikky for several months, and the experience has been outstanding. Their platform has really helped us dig into our customer data, which has made it easier to understand behavior patterns, make smarter decisions, and fine-tune our marketing efforts. Bikky offers numerous valuable reports and features that provide a comprehensive view of customer analytics. The dashboards have also been a big help in tracking and evaluating our performance.
Beyond the capabilities of the platform, the team at Bikky has been incredibly responsive and agile in addressing our needs. Whether it was supporting ad-hoc analysis requests or answering our questions promptly, they’ve always been there to support our success.
Overall, it has been a solid partnership, and and we’re excited to keep working with them! Review collected by and hosted on G2.com.
We've had a great experience with Bikky. Whenever there was room for improvement, such as streamlining data pulls or making adjustments to the dashboard for ease of use, the team has been very responsive and supportive. Their efforts to address these needs have been much appreciated, and we're very happy with the partnership. Review collected by and hosted on G2.com.
Bikky's integrations across multiple payment platforms makes it possible to gauge the effectiveness of loyalty programs, lto items, and the health of the digital business. Bikky offers segmentation based on these integrations that helps us identify and cater to specific segments of our customers, while understanding the behavior of our customers overall.
The Bikky team is incredibly helpful throughout the implementation process and post implementation. Bikky is eager to assist and improve user experience. Review collected by and hosted on G2.com.
The amount of data in Bikky dashboards can be daunting, however Bikky does a great job of including definitions on the dashboards and de-mystifying the data. Review collected by and hosted on G2.com.
Bikky make it easy for us to better understand how our decisions impact our guests and - more importantly - lead to higher sales.
We've learned how to more strategically use our menu, from new product launches, to different item combinations. This is critical for us as our brand rapidly scales across the country.
We need to make fast decisions that lead to higher sales and better store-level economics for our franchise partners. Bikky's team and product have been there every step of the way. Review collected by and hosted on G2.com.
With any analytics tool, it can be hard to get signal from all the data available. Bikky's team does a great job of helping us break through the noise and give us very specific, actionable answers to key strategic questions. Review collected by and hosted on G2.com.
Bikky informs a lot of our business decisions, both from a marketing and from a menu development perspective. We are able to create segments and track our guests behavior across different platforms, understanding what action we can take in order to maximize retention and boost LTV. We also automate our drip campaigns through the integration with mailchimp, serving ad-hoc communications based on guests actions. Review collected by and hosted on G2.com.
The tool is very powerful and contains a lot of data, so it could be easy to get lost. Thankfully their team is very supportive and helps clarifying the main action items and key insights to work on. Review collected by and hosted on G2.com.
Bikky has allowed us to analyze our customer behavior at a level we've never achieved before. We use Bikky on a daily basis to understand how our customers interact with our brand. The tools provided have allowed us to unlock critical insights that are diving the business forward. Additionally, the ability to directly query the data via a SQL data share allows us to customize the data to answer the exact questions that we need data for. The user interface provides simple trend analysis as well as deep dive tables to allow for usability across all levels of the organization. Our customer support team is a fantastic partner and helps us grow and advance our organization. Review collected by and hosted on G2.com.
There is nothing that I dislike about the platform. I look forward to the team's continued advancements and I know we'll continue to get new and enhanced features. Review collected by and hosted on G2.com.
Bikky is revolutionary with its ability to aggregate an omnichannel data lake, collecting data from all sales channels and guest touchpoints while revealing a holistic picture of our sales and guests' behavioral trends in near real-time. Bikky provides us with complete visibility and segmentable control of our guests' analytics, including, but certainly not limited to, acquisition, LTV, AOV, engagement, frequency, retention, lapse, churn, spending habits, and PMIX—including PMIX retention.
As a daily power user of Bikky, I can confidently say it is a next-generation tool. If you are looking for a tool to regain the power of your first party day, stop looking! From ease of use to full omnichannel data aggregation capabilities, Bikky is the choice for any larger SMB or enterprise in the restaurant industry looking to improve its guest experience, operational functions, analytics, and marketing activation. Bikky is a non-negotiable component of our tech stack!
I believe in Bikky's power so much that when given an opportunity to invest, I did so without hesitation. Review collected by and hosted on G2.com.
As with any software, integrations can present challenges, but Bikky will find a way.
This field should not be mandatory. Review collected by and hosted on G2.com.
Bikky fills a very odd hole in restaurant marketing and its been very useful for our marketing team. The implementation team and follow up team has been excellent and has held our hand throughout the process. Integration was very easy and most of the software is very intuitive. Would highly recommend its use for restaurants that have a large amount of customers that are not included in their loyalty program. Review collected by and hosted on G2.com.
Would like to have more integrations. Would like it If they had their own email functionality instead of integrating with other programs. Review collected by and hosted on G2.com.
