BigTime provides an easy and efficient way to record project hours. The interface is user-friendly, timesheet submission is quick, and it helps keep time tracking accurate and organized Review collected by and hosted on G2.com.

igTime works well for time booking, but there are areas for improvement. Occasionally, navigating between projects and timesheets can take extra clicks, and some pages may feel slower than expected. Additional customization options and a more streamlined user experience would make time entry even more efficient. Review collected by and hosted on G2.com.

What works best for me is how a milestone or task turns directly into an invoice, which saves a real step in billing. I also rely on the custom analytics to build the reports I actually need, not just the standard ones. I'm the only person on my team using the timers, but they fi t how I like to track my own hours. Review collected by and hosted on G2.com.

My main frustration is the QuickBooks Desktop connection. I can never get the agent to stay running, so I end up having to restart it more often than I'd like. Review collected by and hosted on G2.com.

BigTime makes it easy to keep track of time, which is important for staying consistent day to day. The platform is

simple to use and doesn’t feel overly complicated. I also find the AI assistant very helpful when trying to navigate

or resolve issues. Overall, the ease of use, helpful features, and support tools make it a reliable system to work

with regularly. Review collected by and hosted on G2.com.

I did run into an issue when trying to connect BigTime with QuickBooks, which made the setup a bit more difficult

than expected. Once resolved, things worked better, but smoother integration would improve the experience. Review collected by and hosted on G2.com.

I cannot stress how little I like BigTime. It's a better question to ask what I hate most. But then again it would be hard to pick. Probably what I hate most is how I cannot get in touch with anyone from BigTime to address seriously problems. Or maybe it's how there are problems with the software altogether- it shows payments having been made that weren't made- things just straight up don't make sense and no one cares. Review collected by and hosted on G2.com.

Reports are terrible. Serious problems with the software altogether. Instead of it making life easy to bill, and giving us good insights, we cannot tell what is happening with bills, and we have no insights. Review collected by and hosted on G2.com.

You can use SSO to login, and their invoice template creator. Review collected by and hosted on G2.com.

We are a 150-person engineering firm running BigTime across 3,500+ active projects, and after more than a year of implementation alongside our client, I can say honestly: we were sold a product that does not deliver what was demoed.

What’s actually broken:

• Critical invoice rounding bug. Invoices generated in BigTime do not post cleanly to Sage Intacct through the native integration. The rounding discrepancies force us to manually re-import invoices into our accounting system — which is the exact workflow the integration is supposed to eliminate. We have been raising this for months. It is not fixed.

• Bugs sit open for 6+ months. Tickets we logged early in our implementation are still unresolved. When we meet with our CSM or executive leadership, we get acknowledgment that the issues exist but no commitments, no ETAs, and no meaningful status updates between meetings.

• Weak access controls. The system does not lock down information well. For a firm managing sensitive client and rate data across thousands of projects, this is a real problem.

• Analytics bait-and-switch. We were sold on the dashboard and analytical capabilities. We were later told the dashboards are no longer being developed and that if we want our own data, we can pay extra for data lake access, export it ourselves, and rebuild everything in Power BI. That is not what was on the sales deck.

• The information architecture is poorly thought through. The Client > Project > Task hierarchy, how bill rates and escalations are entered and maintained, how workflows route — none of it scales gracefully. We are constantly engineering workarounds to make basic operations function at our volume.

On the customer success side:

We have done everything a customer is supposed to do. We escalated to our CSM. We escalated to executive leadership. We were told there is a plan. We rarely hear where our tickets sit. Every meeting is the same conversation: yes, those problems exist; no, we cannot tell you when they will be fixed.

Bottom line:

If you are a small services firm with simple billing and a handful of projects, BigTime may work fine. If you are running real volume, need a trustworthy accounting integration, care about role-based access, or were planning to lean on the analytics, do extensive due diligence and get specific commitments in writing before you sign. We did not, and we are paying for it in workarounds, manual processes, and lost confidence. Review collected by and hosted on G2.com.

1. I like the easy and multiple ways I can enter and submit time. I can use the web version or the iPhone app. I can work in a weekly view or in a daily view.

2. I love how easy it is to add/remove SOW and Tasks. I prefer to only see what I am working on in a particular week, so adding all the tasks for this week make it super clean to work with.

3. The screen/page layout is very concise and easy to understand. Icons (like locked or timer) are clear. Review collected by and hosted on G2.com.

4. I would like access/permission to some canned reports based on my ability/permission to enter time. This could be a decision by my organization, as I am not an admin, but other than printing my timecard to a pdf, I can’t report on SOWs or tasks.

5. I think there is benefit to submitting a specific day’s hours. I plan out my time for the week by SOW/task and adjust as the time is worked. I would like to be able to submit time for a day completed, but not the rest of the week, since it is not yet worked. Perhaps this could be accomplished with a daily submit option in the Day view of the timesheet. Review collected by and hosted on G2.com.

One of my favorite features is how easy it is to review and approve my team's timesheets. I also like being able to

leave notes on time entries because it gives useful context later when I need to look back. The submission

process is simple, and the project and task coding makes it much easier to track work across multiple clients and

initiatives. It all fits together really well for day-to-day use. Review collected by and hosted on G2.com.

There aren't any specific issues that stand out to me. Overall, the platform has been reliable and supports my daily workflow well. Review collected by and hosted on G2.com.

What stands out most is how easy the system is to use across the different dashboards. Navigation feels consistent and logical, which makes it simple to move between financial and project views. The integration with QuickBooks is also a major benefit and helps keep accounting aligned without extra steps. I also appreciate the project dashboards, which make it easier to monitor progress and manage projects effectively. Review collected by and hosted on G2.com.

There are no major issues that impact daily use. At times, it can take some trial and error to fully customize dashboards or reports exactly the way we want them. However, once everything is set up properly, the system

works reliably and supports our needs well. Review collected by and hosted on G2.com.

We find the software very intuitive to use & navigate compared to other options we tried. Review collected by and hosted on G2.com.

We find the software very intuitive to use & navigate compared to other options we tried.

Review collected by and hosted on G2.com.

What do you dislike about BigTime?

The software is very buggy and support can be slow to address issues. Right now we have two open support tickets regarding issues that are affecting our outgoing invoices. One of them has been open for 6 months old and the other 16 months. In recent communication about the issue it became clear to us that they do not have any intentions to actually fix the issues. This is obviously frustrating because we do not like sending out invoices to our clients that have these sloppy errors prominently displayed.

2/28/25 Update: We are going through another cycle of billing and the errors in our invoices still persist. Will check in again.

4/4/25 Update: Another cycle of billing and our invoices continue going out with two different errors that have not been resolved. Will continue occasionally checking in to share our experience.

8/8/25 Update: It is been a while, but I thought the two year anniversary for one of our outstanding support tickets was a good time to check back in. We are still in the queue for attention to be paid to the aforementioned bugs in our original review.

3/4/26 - Just wanted to check-in to further update that the aforementioned issues still plague our invoices. I will reiterate that BigTime does some things well. However, use our experience and timeline here as an example of the company can be more focused on rolling out new features than they are driven to make sure that current features are working as well as they should be.

8/3/26 - Bugs are still not fixed. Please continue using this ongoing review as an example of the bugs and customer service you will have to deal with. There are some things about the software we like - but these are issues to consider. Review collected by and hosted on G2.com.

I like how simple it is to enter my billable hours each week. Finding the right client or project is quick, and I can easily review my entire week before submitting my timesheet. It's also convenient that I can access everything whether I'm working in the office or remotely. Overall, the ease of use and straightforward layout makes time entry fast and hassle-free. Review collected by and hosted on G2.com.

Nothing specific stands out as a major issue. For the way I use the platform, it works well and makes time tracking easy to manage. Review collected by and hosted on G2.com.