Our company of 400 uses most of the Betterworks tools: Objectives, Feedback, Conversations, 1:1s, Recognition, and Insights. We don't enjoy the level of participation we'd like to see unless the program is absolutely mandatory (as with Conversations), but I think that's more a matter of marketing the programs and general culture.
As an admin, I like how easy it is to create and update the programs and notifications. I've been particularly happy with the Insights dashboards.
I've also had the benefit of a long time, really fantastic CSM. Talia has been available to help whenever I've run into a difficult situation, and to help me understand and implement new features and tools. The support desk is also responsive and helpful.
The integration between Slack and BW for recognition is getting good traction and is helping engagement.
The org chart is also a handy tool for employees. Review collected by and hosted on G2.com.
There are a couple areas that are a bit clunky, like Feedback; I've found that I need to use a lot of workarounds to create the programs our organization needs. The notifications, on screen text, and instructions are not always customizable, and lead to confusion and a general lack of adoption. Review collected by and hosted on G2.com.
206 out of 207 Total Reviews for Betterworks
Overall Review Sentiment for Betterworks
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What I have appreciated most about Betterworks is the customer support. While everything isn't always perfect and there are things that we would love to see enhanced, the partnership between our organizations has allowed us to continue to evolve our program while their team evolved the product. Review collected by and hosted on G2.com.
For us, there are still some limitations with Betterworks that have caused additional work and effort on our side. First is the reporting capabilities. The reporting functionality is very basic. In order to get data on how many employees received check-ins during our fiscal year, I would have to pull 4 seperate reports and then compile all the data. Similarly, to get year end stats I would also have to pull the goals report, several feedback reports, and a recognition report. This much manual work to get to 4-5 stats is not helpful. Secondly, one of the challenges that we have been sharing for years is the recognition module. Our organization has been so disappointed with it that many departments have either purchased or developed their own recognition platforms due to the lack of functionality and interaction. Review collected by and hosted on G2.com.
Betterworks has great individual and group features that allow me to tie into company wide goals as well as my personal goals that might be set by me or I can choose to align them with my team, manager and company. Review collected by and hosted on G2.com.
Least helpful is the help site, I don't feel the training was very strong. Review collected by and hosted on G2.com.
Technology at the service of people streamlines the management of the OKRs methodology, allowing us to focus on strategic discussions and concentrate on what truly matters. Review collected by and hosted on G2.com.
We need more training programs in Spanish Review collected by and hosted on G2.com.
Betterworks makes talent management a breeze so that users can focus on meaningful results and conversations Review collected by and hosted on G2.com.
Betterworks is a more transparent tool than our company is fully ready for Review collected by and hosted on G2.com.
We used Betterworks survey platform for an employee engagement survey. Implementation was smooth and our customer support was fantastic. I found the tool easy to use, intuitive, and administrator and user friendly. Creating summaries of results was easy and the platform enabled us to slice and dice the data in a variety of ways that helped our leaders see the results of their groups. Review collected by and hosted on G2.com.
The only suggestion I would make is to allow the adminstrators to move the results around alphabetically or to their liking. Review collected by and hosted on G2.com.
It's a centralized platform that provides several modules in one place (Conversations, Goals, Feedback). I've enjoyed their overall user interface and their very responsive customer service team. Review collected by and hosted on G2.com.
There are still some exporting and navigation opportunities within their Goals module, but we're always working closely with our customer success manager to explore potential enhancements. Review collected by and hosted on G2.com.
Betterworks helps me track my goals, align my goals to my direct manager, and keep a pulse on the goals of the wider organisation. Review collected by and hosted on G2.com.
Nothing that I dislike, but my feedback would be to include a gamification aspect to the platform. Review collected by and hosted on G2.com.
