# Betterworks Reviews **Vendor:** Betterworks **Category:** [Performance Management Software](https://www.g2.com/categories/performance-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 228 ## About Betterworks Betterworks is enterprise-ready performance management software that helps organizations build high-performing, engaged, and aligned workforces. Founded in 2013, Betterworks transforms outdated annual reviews into a continuous cycle of goal setting, feedback, recognition, calibration, and development conversations; empowering employees and managers to grow together and drive better business outcomes. Our modern performance management software integrates seamlessly with everyday tools like , Microsoft Teams, Slack, and Outlook, making it easier for employees and managers to track progress and engage in real-time performance conversations without disrupting their workflow. With generative AI capabilities, Betterworks helps teams write stronger, more aligned goals and provides intelligent nudges to keep updates consistent and relevant. HR teams and business leaders benefit from centralized, on-demand performance data that does not require analyst or IT support. With everything from goals to feedback in one system, Betterworks enables fairer reviews, supports equitable talent decisions, and gives leaders the visibility they need to stay ahead of performance risks. Trusted by global brands like Colgate-Palmolive, Intuit, ATB Financial, Arcesium, Ferrer, and the University of Phoenix, Betterworks delivers the scalable infrastructure today’s organizations need to support career growth, boost engagement, and align individual performance to business strategy. Whether you're looking to improve manager-employee relationships, increase goal visibility, or build a culture of accountability, Betterworks offers the tools and insights to make it happen. Our performance management software is designed to meet the needs of large, complex organizations while remaining intuitive and easy to use. Learn how Betterworks can help your organization thrive at betterworks.com. ## Betterworks Pros & Cons **What users like:** - Users praise the **ease of use** of Betterworks, facilitating efficient goal-setting and performance management. (9 reviews) - Users value the **effective goal setting** in Betterworks, enhancing focus, progress tracking, and engaging feedback interactions. (8 reviews) - Users appreciate the **user-friendly structure** of Betterworks, enhancing goal tracking and promoting ongoing feedback effectively. (7 reviews) - Users value the **effective progress tracking** in Betterworks, enhancing goal alignment and enabling continuous feedback and improvement. (7 reviews) - Users value the **effective goal tracking** of Betterworks, enhancing ongoing feedback and alignment throughout the performance cycle. (6 reviews) - Customization Ability (5 reviews) - Easy Setup (5 reviews) - Simple (5 reviews) - Users praise the **fantastic customer support** from Betterworks, which enhances their overall experience with the platform. (4 reviews) - Easy Implementation (4 reviews) **What users dislike:** - Users find the **dashboard issues** of Betterworks frustrating, noting inefficiencies in reporting and a lack of management controls. (2 reviews) - Users find Betterworks to be **expensive** , but believe the long-term investment may justify the cost. (2 reviews) - Users find the **reporting functionality inadequate** , noting inefficiency and complexity in its use and management oversight. (2 reviews) - Users find the **learning curve challenging** due to confusing features and a lack of integrated guidance within Betterworks. (2 reviews) - Users find the **interface not intuitive** , leading to confusion and the need for excessive communication about features. (2 reviews) - Users face significant **reporting issues** with Betterworks, requiring extensive manual work for basic data insights. (2 reviews) - Data Management (1 reviews) - Difficult Navigation (1 reviews) - Goal Confusion (1 reviews) - Ineffective Feedback Management (1 reviews) ## Betterworks Reviews ### 1. Modern, Stable Goal Tracking Tool with great AI Feedback - But Navigation Needs Re-Work **Rating:** 3.5/5.0 stars **Reviewed by:** Adrian S. | Strategic logistics planning Internship, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Betterworks?** Betterworks offers a modern interface for tracking goals, sharing feedback, and collaborating with others. Also I really appreciate the AI tools to enhance feedback texts, this is maybe my major advantage. In addition I never had issues with performance - the system seems to be stable and scalable. **What do you dislike about Betterworks?** The overall appearance, as a quick tool that you only visit from time to time, is not perfectly intuitive. Sometimes you have to search for settings just to change other settings, and it doesn’t feel well integrated with other tools like Microsoft Teams. Also, I don’t like that requested feedback expires after a certain time. For me, this feedback should be enforced, and it should be required that the user works on it before continuing to work in Betterworks in general. Maybe it would help to work with capacities, so there are feedback capacities per time and per person, to avoid overwhelming people. When it comes to widget customization, as an end user I would like the option to enable only the widgets I actually use. Better interfaces could help make Betterworks more present and encourage using it more as a day-to-day tool. When I would need support, I would not know where to find this. **What problems is Betterworks solving and how is that benefiting you?** Betterworks is a platform that connects goal-setting for individuals and for groups or communities with regular feedback. This feedback can be given anonymously or with a clearly identified author. It’s managed centrally to help you improve, develop, and grow. **Official Response from Cassie Fulton Flores:** > Thanks so much for taking the time to share your feedback! I'll have our team reach out for our next UX/UI research. Would love your inputs. ### 2. Interactive Platform that Boosts Goal Achievement **Rating:** 5.0/5.0 stars **Reviewed by:** Ana C. | Data Quality Specialist, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Betterworks?** I use Betterworks in my work environment to keep track of my objectives during the calendar year and review them, which is great for gathering everyone's objectives and key results. I find it great for reminding me to work towards my goals and letting me know about last week's process every Monday. I really like the interactiveness of the platform, how you can understand how everything works just by looking at it and move things around a little. It allows me to have conversations with my managers and request feedback. Overall, I enjoy the whole platform. I came from another one and can confidently say Betterworks is a better platform in every aspect. The setup was really easy, and I loved the OKR assistant. **What do you dislike about Betterworks?** probably some minor extra features but nothing too big to be a dealbreaker. for me it works wonders **What problems is Betterworks solving and how is that benefiting you?** Betterworks helps me track and review objectives, reminds me of my goals, shows progress weekly, and offers performance evaluations, making it interactive and easy. ### 3. Helpful Meeting Prompts That Boost Reflection and Success **Rating:** 5.0/5.0 stars **Reviewed by:** Ray L. | manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Betterworks?** I appreciate the prompts in terms of what asking how I felt about various aspects of my meetings, and also how I felt about the overall success of the meetings. **What do you dislike about Betterworks?** I've had some challenges with syncing my outlook calendar with the various meetings I have on the Betterworks platform. **What problems is Betterworks solving and how is that benefiting you?** Betterworks is helping me to create and maintain a running commentary on how I am communicating with my direct reports and also with the leader I report to now. **Official Response from Cassie Fulton Flores:** > Thanks for sharing your feedback, Ray! ### 4. Vital for Goal Tracking and Performance Reviews—Great Historical Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Betterworks?** Betterworks provides a place to manage my goals, plus all performance reviews. It's vital that I have access to historical data on both goals and reviews from previous periods. This makes preparation and reflection much easier and valuable. **What do you dislike about Betterworks?** There are little things I dislike about Betterworks. The assessment feature can be a bit tricky to navigate if the initial setup was not done properly. Also if the goal was aligned with someone in the reporting lines, it needs to be updated by the lowest level hierarchically. **What problems is Betterworks solving and how is that benefiting you?** The best benefit I get from Betterworks is the historical data on previous performance reviews for myself and my reporting line, making it easier to prepare for the upcoming reviews and track progress. **Official Response from Cassie Fulton Flores:** > Thanks so much for taking the time to share your feedback! ### 5. Built-In AI That Saves Time; format limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Betterworks?** I like the newly incorporated AI tool. It saves me time because I don’t have to go in and out of the app to use an external tool. **What do you dislike about Betterworks?** It feels too black and white. I can’t format my text the way I want—for example, using bold, italics, or underlining. This would be too monotonous specially if the reader has to go through a number of BW reports **What problems is Betterworks solving and how is that benefiting you?** Performance reviews; objective settings. Makes things more straightforward for me & my leader. Everything is recorded. Very useful if one day we might want to go back to it ### 6. Effortless Topic Management, Needs Scheduling Features **Rating:** 4.0/5.0 stars **Reviewed by:** Mario E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Betterworks?** I use Betterworks for one-on-one sessions with my manager and find it helpful to have all our discussion topics in one place. What I like best is the freedom to just add one topic after another without having to start a new form. It makes it very easy to just continue adding the next topic and the next. **What do you dislike about Betterworks?** I think Betterworks could be improved by adding a way to schedule one-on-ones or the option for direct messaging. A small calendar feature in the corner would help to easily see the scheduled one-on-ones for the month. **What problems is Betterworks solving and how is that benefiting you?** I use Betterworks for one-on-ones, keeping all our discussion topics in one place and easily adding more without starting a new form. ### 7. Clear OKR Alignment, Simple Tracking, and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay B. | Senior Enterprise Implementation Manager - APAC, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Betterworks?** What I like best about Betterworks is how clearly it connects individual goals to broader company objectives. The platform makes goal-setting, check-ins, and performance tracking simple and transparent, which helps drive alignment, accountability, and meaningful conversations between managers and employees. The best part is it is easy to implement and integrate with existing system and has a great customer support team. **What do you dislike about Betterworks?** Honestly, I feel it is one of the best platforms, I have ever came across and will continue to recommend the same to other organizations, who wish to use it for OKR planning, performance management and employee engagement. I do use it almost every week to track my progress. **What problems is Betterworks solving and how is that benefiting you?** Betterworks solves the problem of misaligned goals and inconsistent performance conversations by providing a structured, transparent system for goal management and continuous feedback. It benefits me by keeping priorities clear, enabling regular check-ins, and supporting more meaningful, data-driven performance discussions that improve focus, alignment, and outcomes. **Official Response from Maria Ogneva:** > Thank you so much for taking the time to submit your review Akshay! ### 8. Great product superior costumer service and continuous innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Armando S. | Strategy Director, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Betterworks?** The new AI efforts are very interesting Im eager to prove them **What do you dislike about Betterworks?** They need more information in Spanish for training **What problems is Betterworks solving and how is that benefiting you?** It helps us stay connected across the organization, have strategic discussions, and invest time in priorities with a very easy-to-use system. **Official Response from Cassie Fulton Flores:** > Thanks so much for your feedback, Armando. I'll let the team know you're keen to have more training info in Spanish. ### 9. Clear Percentages and Step-by-Step Workflow Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Alberto S. | Validation / Verification Eng, Staff Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Betterworks?** What I like most is the ability to specify percentages and clearly outline the working steps. **What do you dislike about Betterworks?** Sometimes it would be helpful to have active links to activity pages within our company. **What problems is Betterworks solving and how is that benefiting you?** Using Betterworks, I can keep track of my routines and activities, which helps me stay focused on what’s been completed, what’s still in progress, and what needs to be closed out by the deadline. ### 10. Easy to Use, But Post-Contract Support and Data Retention Were Major Issues **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Betterworks?** We found the system rather simple and easy to understand. User interface was friendly and easy to review data in the system after processes were completed **What do you dislike about Betterworks?** A pretty major issue was after the contract ended, they essentially ghosted us. They never replied to us and more importantly, never gave us our historical data despite asking for it for 2 years. When we finally did get a reply they indicated they deleted all of our data essentially right after our contract ended. They didn't keep it at all and didn't tell us they would remove it. I think it should be standard for a system to GIVE the historical data back to the company once the contract ends and at least grant us the courtesy of responses. **What problems is Betterworks solving and how is that benefiting you?** We didn't have a place to track and process performance management. Betterworks was there with a team to guide us and show us the best way to input and track performance, making it easy year over year to see the trend of employees' performance as well as quarterly reviews and mid-year progress results. ### 11. Effortless Implementation and Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Stacie W. | Director, Systems & Technology, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Betterworks?** Ease of implementation & Service Support **What do you dislike about Betterworks?** Navigating the application can be tricky **What problems is Betterworks solving and how is that benefiting you?** Betterworks is helping to solve are primarily centered on transforming traditional, fragmented HR processes into a modern, strategic, and continuous system, which in turn offers several benefits for the organization. Betterworks is solving: - Fragmented Data and Manual Processes: ATB was facing a challenge with fragmented data and manual processes that hindered strategic HR. Betterworks is helping to automate manual data entry and integrate different systems. - Traditional Performance Management: Our organization recognized the limitations of our traditional, annual performance review process. The old system was inconsistent across the organization, and described as an "annual chore with low/inconsistent adoption". - Lack of Strategic HR Insights: Previously, manual processes and fragmented data hindered the organization's ability to gain "sought after data and insights" for strategic business decisions. ### 12. Nice and well structured trainings to consolidate knowledge on OKRs. **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno D. | TAM, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Betterworks?** Content delivered is well structured, very reliable and complete. **What do you dislike about Betterworks?** Some of the training sessions could be more interactive and more challenging, forcing the users to think out of the box **What problems is Betterworks solving and how is that benefiting you?** As an engineering manager, I need to work with my direct managers and direct reports on strategy and tactics to help the organization thrive and become more efficient. **Official Response from Cassie Fulton Flores:** > Thanks for an updated review, Bruno! Appreciate your feedback in using the product for over 4 years. ### 13. Real-Time Quarterly Goal Tracking That Keeps Us on Target **Rating:** 4.5/5.0 stars **Reviewed by:** Todd Z. | Station Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Betterworks?** It is a constant reminder of the goals set per quarter that I can update in real time. **What do you dislike about Betterworks?** The system is great, we are asked to implement more goals that we feel are needed. No dislikes in the program. **What problems is Betterworks solving and how is that benefiting you?** It has helped focus on the quarterly initiative goals. ### 14. All-in-One Performance Reviews, but Navigation Could Be Clearer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Betterworks?** having everything in one platform, guaranteeing a company-wide structure and timeline for performance review processes **What do you dislike about Betterworks?** sometimes it is hard to find what you're looking for, overall menu architecture can be improved **What problems is Betterworks solving and how is that benefiting you?** aligned timeline, no way for shortcuts aligned structure, less subjecitivity in the overall process ### 15. Streamlined OKR Management with AI Support **Rating:** 4.5/5.0 stars **Reviewed by:** Trdat S. | Analog Design Engineer **Reviewed Date:** February 04, 2026 **What do you like best about Betterworks?** I use Betterworks for OKR and getting feedback from my teammates and manager. It helps me to focus on the goals I set for myself and allows me to track my progress over time while getting feedback from the people I work with. I appreciate the part of using AI in OKR, as everything is structured easily, which helps me see results quickly. The initial setup was very easy. **What do you dislike about Betterworks?** Everything is good. **What problems is Betterworks solving and how is that benefiting you?** Betterworks helps me focus on my goals, track my progress, and get feedback from my teammates and manager. **Official Response from Maria Ogneva:** > Thank you so much for taking the time to share your feedback, Trdat! ### 16. Comprehensive Features and Great Support, But explanations of Features Could Be Better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Betterworks?** The system has all of the features we need to run an effective performance management process - goals, career & development, 360 feedback and customizable reviews. The support team is also fantastic. **What do you dislike about Betterworks?** Some of the buttons/features can be confusing to employees. This leads us to overcommunicating what certain buttons/functions do and what they should expect. Over time, once the system is more familiar, I expect this will be less of a challenge. It would be nice to have "guides" as part of our package, versus having to pay for every single one. People always have questions or are curious about a function - would be nice if this was just built into the platform. **What problems is Betterworks solving and how is that benefiting you?** Ensuring our employees have goals. are planning their development and reviewing progress throughout the year. ### 17. Intuitive Tools That Boost Performance, Minor Notification Grammar Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Nick H. | Director, Talent Management, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Betterworks?** Betterworks offers intuitive and user-friendly tools that support the acceleration of both individual and team performance. **What do you dislike about Betterworks?** The grammar used in the standard notifications could be better. There is definitely room for improvement. **What problems is Betterworks solving and how is that benefiting you?** The Goals (Objectives) module in Betterworks encourages our team members to consider how they can make the most meaningful contributions to our organization's success. By enabling alignment with their manager's, department's, or the company's objectives, it helps everyone stay focused on shared goals. ### 18. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Osazia I. | Compensation Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Betterworks?** Using Betterworks to track performance goals has been a game-changer for our team. The platform is intuitive, collaborative, and makes it easy to align individual goals with broader organizational priorities. I appreciate how transparent the goal-setting process is—everyone can see how their contributions connect to team and company objectives, which helps keep motivation high. The ability to update progress in real time and provide or receive feedback throughout the performance cycle makes the experience more dynamic and less stressful than traditional review systems. I also really value the flexibility to customize goals and timelines depending on our team's specific needs **What do you dislike about Betterworks?** The reporting functionality can be improved. **What problems is Betterworks solving and how is that benefiting you?** Betterworks has helped us stay focused, aligned, and accountable. It’s not just a tracking tool—it’s a platform that encourages continuous growth and communication. ### 19. BetterWorks works for our performance review, in all it's forms it has been in the last years. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about Betterworks?** It brings to performance conversations. It helps everyone, from employees to managers, understand what really matters and how their work connects to bigger goals. The visibility it provides into goal progress and engagement patterns makes it easier to support teams proactively. Plus, the flexibility to adapt goals and processes means we’re not locked into rigid workflows, which is a huge plus in today’s fast-changing environment. **What do you dislike about Betterworks?** The interface could be more intuitive and inviting, with features that encourage ongoing conversations rather than just ticking boxes. Also, some customization options are still limited, which means we rely on support teams more than I’d like when we want to make quick changes. Overall, it’s a strong tool but could benefit from feeling a bit more human and flexible. **What problems is Betterworks solving and how is that benefiting you?** What Betterworks really solves for us is the feeling of being in the dark about how people are actually doing. Instead of waiting for end-of-quarter surprises or hearing about issues too late, the platform gives us real-time insight into progress and challenges. That means we're not just reacting after the fact, we can support teams when they need it, celebrate wins as they happen, and help keep momentum going. It makes my job less stressful and the whole process feel more connected and human. It also allows me to showcase my progress in a way that is trackable and visible. It's made me more relaxed to switching gears on goal, and also has made me more comfortable to celebrate my progress - I love reading my previous goals and seeing how I have grown! ### 20. Betterworks in my job **Rating:** 4.0/5.0 stars **Reviewed by:** Isaac S. | Microsoft sales support, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Betterworks?** Betterworks is very easy to use, you can create different kind of objectives, track your teams progess, and give recognition. It always keeps changing. **What do you dislike about Betterworks?** How to create the objective is not too good, dashboard I did not like, thanks. **What problems is Betterworks solving and how is that benefiting you?** We can create the objectives from ourselves and not to wait until the lead uploads the information. This is very helpful as it saves time for everyone. You can also keep track of your progress. ### 21. Customizable, User-Friendly, and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Betterworks?** We like its ability to customized headings, emails and performance templates for our Feedback & Growth Check-In conversations. It is also user friendly, bilingual (English and French) and the set-up of workflow, etc. can be done by an administrator in HR without involving IT. In addition, Betterworks' help Centre documents/videos and support are outstanding. The implementation was a breeze with the one-on-one dedicated help of a Betterworks Architect. Also, the variety of modules to select covered all of our needs. **What do you dislike about Betterworks?** It is a bit pricey, however, in the long run the return on investment is worth it. **What problems is Betterworks solving and how is that benefiting you?** Better French translations. ### 22. Flexible, intuitive, modern performance management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Betterworks?** Switching from Excel to Betterworks for calibration greatly improved our process. The calibration interface is flexible and intuitive. We received positive feedback across the board from HRBPs. Additionally, the Guides feature allows us to customize the platform to meet business needs, such as embedding content to support managers with performance conversations. **What do you dislike about Betterworks?** The Objectives feature can be somewhat complex, but provides value once you overcome the learning curve. **What problems is Betterworks solving and how is that benefiting you?** Streamlined our performance processes by combining the annual performance and talent reviews. Supported our initiative to ensure everyone is contributing to top strategic objectives through OKR alignment. ### 23. Annual performance reviews, peer feedback, development planning **Rating:** 4.5/5.0 stars **Reviewed by:** Krisztián T. | Senior Electrical Commissioning Engineer, Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Betterworks?** Betterworks was used during structured performance evaluations. I appreciated how it facilitated two-way feedback with my manager and peer reviews, which made goal-setting and career planning more engaging. **What do you dislike about Betterworks?** The interface was clean, but at times the platform felt more HR-centric and less tailored to field engineers. Still, it was effective in visualizing progress and aligning personal goals with organizational objectives. **What problems is Betterworks solving and how is that benefiting you?** Providing insights of OKR and KPIs ### 24. A very useful and easy to use tool **Rating:** 4.5/5.0 stars **Reviewed by:** Luis C. | Process leader, BSC and SC, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Betterworks?** Great for goal tracking – It keeps teams aligned and focused on key objectives. **What do you dislike about Betterworks?** Its reporting module is inefficient and complicated, it lacks a control dashboard at the management level **What problems is Betterworks solving and how is that benefiting you?** Its reporting module is inefficient and complicated, it lacks a control dashboard at the management level. To obtain reports you have to place many filters that are complex. There is no more managerial view. This complicates my work because I have to do many individual reports to be able to understand the situation of the objectives. ### 25. Betterworks Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Bekah R. | Program Manager- Talent Management, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Betterworks?** What I have appreciated most about Betterworks is the customer support. While everything isn't always perfect and there are things that we would love to see enhanced, the partnership between our organizations has allowed us to continue to evolve our program while their team evolved the product. **What do you dislike about Betterworks?** For us, there are still some limitations with Betterworks that have caused additional work and effort on our side. First is the reporting capabilities. The reporting functionality is very basic. In order to get data on how many employees received check-ins during our fiscal year, I would have to pull 4 seperate reports and then compile all the data. Similarly, to get year end stats I would also have to pull the goals report, several feedback reports, and a recognition report. This much manual work to get to 4-5 stats is not helpful. Secondly, one of the challenges that we have been sharing for years is the recognition module. Our organization has been so disappointed with it that many departments have either purchased or developed their own recognition platforms due to the lack of functionality and interaction. **What problems is Betterworks solving and how is that benefiting you?** Betterworks was the right product for us as we eveolved our Performance Management process from the outdated performance review model to a much more robust and consistent two-way dialogue model. They platform not only supports but really encourages this type of process. ### 26. Modern, intuitive, and highly customizable user and administrator experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Betterworks?** Usability, modules, and customer support **What do you dislike about Betterworks?** Multilingual option is not well resolved **What problems is Betterworks solving and how is that benefiting you?** Betterworks helps us with the setting, tracking, and evaluation of objectives, which are transparent and shared, as well as fostering a culture of multidirectional feedback and recognition of colleagues. It also assists with end-of-year evaluations and calibrations, where we integrate feedback from multiple people. Finally, Betterworks also helps us with succession plans through career conversations and the Talent Card, which contains information on each person's skills and ambitions. ### 27. A great (but not perfect) tool for employee engagement and performance management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Betterworks?** Our company of 400 uses most of the Betterworks tools: Objectives, Feedback, Conversations, 1:1s, Recognition, and Insights. We don't enjoy the level of participation we'd like to see unless the program is absolutely mandatory (as with Conversations), but I think that's more a matter of marketing the programs and general culture. As an admin, I like how easy it is to create and update the programs and notifications. I've been particularly happy with the Insights dashboards. I've also had the benefit of a long time, really fantastic CSM. Talia has been available to help whenever I've run into a difficult situation, and to help me understand and implement new features and tools. The support desk is also responsive and helpful. The integration between Slack and BW for recognition is getting good traction and is helping engagement. The org chart is also a handy tool for employees. **What do you dislike about Betterworks?** There are a couple areas that are a bit clunky, like Feedback; I've found that I need to use a lot of workarounds to create the programs our organization needs. The notifications, on screen text, and instructions are not always customizable, and lead to confusion and a general lack of adoption. **What problems is Betterworks solving and how is that benefiting you?** We facilitate our performance review process in BW, and have extremely high participation. The documentation of quarterly reviews is very helpful for managers and employees. Having objectives, feedback, and recognition visible within the same system is also helpful for providing a full picture. ### 28. Builds goal setting skills and monitors progress which keeps me focused. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah J. | Bookkeeper, Product Expert, Tax Expert, ProAdvisor, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Betterworks?** Betterworks has great individual and group features that allow me to tie into company wide goals as well as my personal goals that might be set by me or I can choose to align them with my team, manager and company. **What do you dislike about Betterworks?** Least helpful is the help site, I don't feel the training was very strong. **What problems is Betterworks solving and how is that benefiting you?** Productivity and Focus It helps to stay on task and its a great tools for being able to discuss with your manager current and future roles that you might be striving for in your organization. ### 29. Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Enid C. | Quality Area Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Betterworks?** Better management, easy to navegate and prepare for any meetings or tasks. **What do you dislike about Betterworks?** Everything about Betterworks I like. Everything is better. **What problems is Betterworks solving and how is that benefiting you?** Having 1:1's with my manager, since we started using Betterworks is easy to set them up. ### 30. Intuitive tool that makes talent management easy **Rating:** 5.0/5.0 stars **Reviewed by:** Matilda W. | Senior Manager, HR Systems Operations & Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Betterworks?** Betterworks makes talent management a breeze so that users can focus on meaningful results and conversations **What do you dislike about Betterworks?** Betterworks is a more transparent tool than our company is fully ready for **What problems is Betterworks solving and how is that benefiting you?** Betterworks makes it easy for managers and employees to easily know what goals to focus on and have meaningful conversations ### 31. Excellent Employee Engagement Survey Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Betterworks?** We used Betterworks survey platform for an employee engagement survey. Implementation was smooth and our customer support was fantastic. I found the tool easy to use, intuitive, and administrator and user friendly. Creating summaries of results was easy and the platform enabled us to slice and dice the data in a variety of ways that helped our leaders see the results of their groups. **What do you dislike about Betterworks?** The only suggestion I would make is to allow the adminstrators to move the results around alphabetically or to their liking. **What problems is Betterworks solving and how is that benefiting you?** Betterworks helped us assess our employees engagement and satisfaction in a number of key areas. ### 32. Betterworks is an excellent all-around platform that supports our performance/goal setting framework **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Betterworks?** It's a centralized platform that provides several modules in one place (Conversations, Goals, Feedback). I've enjoyed their overall user interface and their very responsive customer service team. **What do you dislike about Betterworks?** There are still some exporting and navigation opportunities within their Goals module, but we're always working closely with our customer success manager to explore potential enhancements. **What problems is Betterworks solving and how is that benefiting you?** They're always looking to upgrade their user interface and module capabilities. ### 33. Betterworks is the best! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Betterworks?** Betterworks helps me track my goals, align my goals to my direct manager, and keep a pulse on the goals of the wider organisation. **What do you dislike about Betterworks?** Nothing that I dislike, but my feedback would be to include a gamification aspect to the platform. **What problems is Betterworks solving and how is that benefiting you?** Helps me keep track of my yearly goals, the progress I'm making, and my team members goals as well. This helps inform weekly conversations, identify areas of attention, and provide positive feedback. ### 34. Robust platform and very good customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Betterworks?** Robust platform and very good customer service. **What do you dislike about Betterworks?** What do you dislike about Betterworks - nothing, they really are great partners. **What problems is Betterworks solving and how is that benefiting you?** Performance and development conversations. ### 35. Love this new **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Betterworks?** It is very easy to manuever and the layout is better **What do you dislike about Betterworks?** defintely will take some getting used too **What problems is Betterworks solving and how is that benefiting you?** figuring out a better career path ### 36. Best support service **Rating:** 4.5/5.0 stars **Reviewed by:** Aradhana T. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Betterworks?** I have been impressed by how Betterworks has already delivered variety of features and is always on the journey of give even more to its customers. It has one of the best customer support team I have worked with, with quick responses, timely deliveries and easy resolutions. **What do you dislike about Betterworks?** There are few features which require Betterworks teams' intervention from the backend . Giving this control to the organisation would be a good option. However, it doesn't bother much as their support team is always on toes to solve these issues for us. **What problems is Betterworks solving and how is that benefiting you?** Betterworks provides a smooth performance journey to every user with a user friendly design, easy to navigate platform, lot of helpful tutorials, guiding along the OKR set ups and so on. Its ease of use has made user to interact with it even more thus benefitting the organisation to keep track of the conversations and measure the impact. ### 37. Excellent goal tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Brad H. | SBSEG Accountant Support - Elite Platinum Group, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Betterworks?** Monthly updates - Also you can add alot of information in your notes! **What do you dislike about Betterworks?** nut'n - I like everything about the software - thank you! **What problems is Betterworks solving and how is that benefiting you?** Employee retention and possible future promotions ### 38. Easy to set your Goal and update your progress in secs **Rating:** 5.0/5.0 stars **Reviewed by:** Aradhana D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Betterworks?** I like that I can add multiple milestone to my base Goal and easily update my progress. **What do you dislike about Betterworks?** wish there was a reminder to go and review the goals as the end date approaches. **What problems is Betterworks solving and how is that benefiting you?** It helps to set a vision of what I want to achieve to develop my skills within timeframe. ### 39. With Betterworks, I had the opportunity for recognition from my manager, team colleagues, and the company. **Rating:** 5.0/5.0 stars **Reviewed by:** Wagner S. | Técnico Eletrônico, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2022 **What do you like best about Betterworks?** The challenge of setting your goals so that you can gain greater knowledge and growth within the company. Obtain recognition from team members and colleagues I have already worked with, managers, management, and the entire company. **What do you dislike about Betterworks?** Perhaps the promotion process. Because I have been with the company for two and a half years and have been giving my best in customer service, in reports, always trying to be available to the company and clients so that the service is well executed and the client is satisfied. **What problems is Betterworks solving and how is that benefiting you?** I believe that little by little things are getting better, as this year I received recognition for 2021, which was very good. It makes us more motivated to continue doing a great job. ### 40. Betterworks works quicker, easier, and better! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Betterworks?** They are easy to use, surveys are very useful to our org, and their customer support is surprisingly fast. **What do you dislike about Betterworks?** I wish we had more control over survey participants such as removing ourselves. **What problems is Betterworks solving and how is that benefiting you?** They are allowing us to gauge our employee's overall work health. ### 41. Very simple way to keep laser focused con goals, allowing you to prioritize what's really important **Rating:** 4.5/5.0 stars **Reviewed by:** Mario H. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Betterworks?** User interface is really friendly. Everything is where you'd expect it. It's very easy and intuitive to add new goals, modify existing ones, or updating progress. **What do you dislike about Betterworks?** The only thing I struggled with at the beginning, in terms of usability, is that goals are filtered by active by defualt. But filters are not that easily seen, so in a way it looked as if goals have disappeared. A way that makes filters more visible would be great **What problems is Betterworks solving and how is that benefiting you?** Keeping track of short and mid term goals. By writing your goals, and syncing them with your peer's and manager's, it allows all the team to be in the same page. Monthly check-ins force us to stick to the plan and make sure the work we're doing is significant in terms of our goals ### 42. Keep track of OKRs and clearly communicate goals across the entire org **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Betterworks?** It provides an intuitive interface for my manager and I to participate in discussions about goals and helps us focus. So far the best performance review platform I've used. **What do you dislike about Betterworks?** It can sometimes have more features than we need as an organization, but that's not a fault of the system. Also, it's hard to get everyone to adopt and use in the same way, but again, it's not a fault of the software. **What problems is Betterworks solving and how is that benefiting you?** It helps us clearly define and communicate our goals not just to our teammates but to the rest of the business. ### 43. Gets the job done **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Betterworks?** Betterworks allows for an easy-to-use and intuitive experience for users. I enjoy the design and lack of clutter that it brings while also allowing us to meet our business needs for our organization. **What do you dislike about Betterworks?** I feel like Betterworks can improve its integration capabilities with third-party solutions. Betterworks offers an out of box solution for integration but is limited to being able to receive/send employee information between systems. We were looking for a tool to send OKR information to our Performance Platform but unfortunately it could not be done. **What problems is Betterworks solving and how is that benefiting you?** We were trying to solve the lack of visibility around the department and organizational goals/OKRs. Betterworks allows users to view, assess, provide feedback, and even align results with others' objectives. This benefited our business due to the CLEAR visibility that we now had and allowed our groups to understand areas of improvement/success. ### 44. Learning about OKRs **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer V. | iOS Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Betterworks?** The e-learning videos (the duration of each videos is just about right, and is not boring / monotonous) and the live OKR defense that we get to converse with our coach and get some feedback. I pretty much like everything in here, it's very organized, the elearnings are not boring. **What do you dislike about Betterworks?** Although I did have some problems with choosing the best answer among the choices in the exam, it is still, overall, a good thing because it makes us think very carefully before we can answer. **What problems is Betterworks solving and how is that benefiting you?** The benefits of knowing how we can push ourselves to do so much more than what we thought possible. Having the right OKRs helps transform the whole organization into doing what we thought we should prioritize/focus on for the next quarter/months/year(s). ### 45. It's a good tool to track the projects **Rating:** 5.0/5.0 stars **Reviewed by:** Andres C. | Sr. Analyst HR Apps, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Betterworks?** It's very easy to track the projects not only mine, from my collages as well, and provide to them recognitions. **What do you dislike about Betterworks?** sometimes the filters didn't work as I spects. **What problems is Betterworks solving and how is that benefiting you?** now the company can see and track our development. ### 46. Powerful & efficient support implementing OKR in our Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Sébastien T. | EMIA Head of Talent Acquisition, Talent Management, Learning & Development, Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Betterworks?** The quality of the Betterworks University to increase OKR knowledge in our organization : very good e-learnings, well structured... **What do you dislike about Betterworks?** Integration with other HR systems is not as advanced as we would like. **What problems is Betterworks solving and how is that benefiting you?** We will really focus & align all our Leaders on achieving on what matters most : our Strategic Initiatives ! and our goals should become more agressive & aspirational. ### 47. OKR organisation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Betterworks?** The system itself is easy to use & setup. I love that you can change the views from line items to charts to dashboard view at the click of a button. The customer service is great too. **What do you dislike about Betterworks?** Like every system in the world it requires the user to input & be diligent with the information that you are inputting into it. You only get out what you put in. **Recommendations to others considering Betterworks:** Much easier than spreadsheets and word documents to process OKRs within the organisation **What problems is Betterworks solving and how is that benefiting you?** Betterworks are allowing our organisation to move away from having 6 different Smartsheets to using one product so its simplifying how & where we have to input our OKRs. ### 48. Great tool for continuous performance management **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul Waheed . | Test Architect, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Betterworks?** Supporting manager-employee conversations is the best feature in my opinion. It facilitates conversations between managers and employees on setting up goals and priorities. **What do you dislike about Betterworks?** Nothing so far. Awesome tool to keep a track of our personal and organizational goals. It may be a bit difficult to use when you are new to this tool but you will get hands-on. **What problems is Betterworks solving and how is that benefiting you?** I can align my OKRS with my Manager and keep track of both the status and progress of my OKRs. It allows employees to provide feedback and comments in an organized way. ### 49. Betterworks review **Rating:** 5.0/5.0 stars **Reviewed by:** Megha S. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Betterworks?** The best part is how likely you tend to complete your goal/objectives. You can have an organisational goal and a personal goal to accomplish (OKR) set on the dashboard for every quarter of the year. Pulse conversation one on one with the manager can also be set in betterworks. **What do you dislike about Betterworks?** Nothing so far. Amazing tool to keep a track of our personal and organisational goals. **What problems is Betterworks solving and how is that benefiting you?** The problem lies when we set a goal and forget about it. Betterworks sends a notification to review your goal and update it to how much percentage of goal you have acquired in certain amount of time. You can also view your peers goals and know how much they have accomplished. Pulse conversation is the best part of it where you can discuss ### 50. Very user friendly in making sure everyone's goal are all aligned at all levels. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Dairy | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Betterworks?** User friendly, goals are all aligned at all levels. Everyone would be rowing in the same direction, not different directions. Betterwork provide user friendly platform on tracking strategy how to reach your goals and track the progress of that strategy on a timely basis. **What do you dislike about Betterworks?** Currently our performance review system/software is not integrated to betterwork, so we have to sometimes fill in the same info. in betterwork, then copy and paste to the performance review software, creating some redundancy. **Recommendations to others considering Betterworks:** Keeping our associates aligned at all levels and efforts toward the same goal. **What problems is Betterworks solving and how is that benefiting you?** Keeping our associates aligned at all levels and efforts toward the same goal. Reaching our Key Performance Indicator. ## Betterworks Discussions - [What is Betterworks used for?](https://www.g2.com/discussions/what-is-betterworks-used-for) - 1 comment - [View Betterworks pricing details and edition comparison](https://www.g2.com/products/betterworks/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+11%3A42%3A53+-0500&secure%5Bsession_id%5D=dceddb81-6d42-4c3f-b774-4bc5b3092556&secure%5Btoken%5D=d48db2b2269c2b255c058874e9945a32caf61a31b273b5af9f0676ab64194358&format=llm_user) ## Betterworks Integrations - [ADP DataCloud](https://www.g2.com/products/adp-datacloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [LinkedIn Learning](https://www.g2.com/products/linkedin-linkedin-learning/reviews) - [Microsoft 365 for Jira - Outlook Email, Teams, Calendar](https://www.g2.com/products/microsoft-365-for-jira-outlook-email-teams-calendar/reviews) - [Microsoft Azure](https://www.g2.com/products/microsoft-microsoft-azure/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Oracle API Platform Cloud Service](https://www.g2.com/products/oracle-api-platform-cloud-service/reviews) - [PingOne Advanced Identity Cloud](https://www.g2.com/products/pingone-advanced-identity-cloud/reviews) - [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) - [SFTPCloud](https://www.g2.com/products/sftpcloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Udemy Business](https://www.g2.com/products/udemy-business/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) - [Visier](https://www.g2.com/products/visier/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) ## Betterworks Features **Communication** - Feedback - Confidence Levels - Messaging Integrations - Onboarding **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Goal Creation** - Team OKR - Individual OKR - Action Item Creation **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Goals** - Goal-Setting - Company Goals And OKRs **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Agentic AI - Objectives and Key Results (OKR)** - Proactive Assistance **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards ## Top Betterworks Alternatives - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - 4.7/5.0 (3,937 reviews) - [15Five](https://www.g2.com/products/15five/reviews) - 4.6/5.0 (1,846 reviews) - [Culture Amp](https://www.g2.com/products/culture-amp/reviews) - 4.5/5.0 (1,564 reviews)