Awario Features
What are the features of Awario?
Monitoring & Listening
- Social Measurement
- Influencer Identification
Data Management & Analysis
- Sentiment Analysis
- Social Reporting
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Awario Categories on G2
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Process
Mentions | Scours various channels for brand mentions to proactively seek reparative communications. | Not enough data | |
Tickets | Creates and assigns support tickets, scheduling them in a timely manner. | Not enough data | |
Macros | Allows administrators to create templated responses to frequently asked questions. | Not enough data |
Channels
Ability to connect agents with customers through Live Chat.
| Not enough data | ||
Social | Connects employees with customers through a social media solution. | Not enough data | |
Live Chat | Ability to connect agents with customers through email.
| Not enough data | |
Phone | Connects employees with customers through a calling solution. | Not enough data | |
Text | Ability to connect agents with customers through text message solution.
| Not enough data |
Insight
Surveys | Provides opportunity for customers to give feedback through a survey. | Not enough data | |
Reporting | Enables administrators to create customized reports reflecting customer satisfaction. | Not enough data | |
Visitor Activity | Allows administrators to track visitor activity to understand the research that was done before turning to customer service. | Not enough data | |
Help Desk | Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. | Not enough data |
Media Channels
Broadcast Media | Monitors broadcast media such as television and radio news | Not enough data | |
Print Media | Monitors print media such as newspapers and magazines | Not enough data | |
Online Media | Monitors online media such as blogs, websites, and social media | Not enough data |
Geographic Coverage
Local Media | Monitors media channels at the local level | Not enough data | |
National Media | Monitors media channels at the national level | Not enough data | |
International Media | Monitors international news coverage | Not enough data |
Reporting
Keyword Targeting | Enables users to search media channels for specific keywords, brand mentions, or topics | Not enough data | |
Custom Feeds and Alerts | Allows users to create custom feeds and/or receive real-time alerts for relevant media mentions | Not enough data | |
Custom Reports | Allows users to build custom reports that can be shared with clients and stakeholders | Not enough data | |
Dashboards | Provides dashboards for quick visualizations of relevant media coverage and analytics | Not enough data |
Monitoring & Listening
Social Measurement | Measure campaigns, brands, and products for quantitative metrics such as conversation volume, when conversations are happening, and your brand's share of voice. 18 reviewers of Awario have provided feedback on this feature. | 86% (Based on 18 reviews) | |
Influencer Identification | Identifies who is talking about your brand along with their influence over social communities. 17 reviewers of Awario have provided feedback on this feature. | 83% (Based on 17 reviews) | |
Brand Monitoring | Monitors social media channels for brand mentions and reports on the quality and quantity of conversations about a brand or product. | Not enough data | |
Keyword Tracking | Provides features for monitoring multiple keywords, topics, or hashtags, with the ability to increase the number of terms being tracked. | Not enough data | |
Trend Analysis | Identifies and analyzes trends in topics, hashtags, or audiences to help brands anticipate changes in consumer attitudes. | Not enough data | |
Competitor Analysis | Allows users to monitor conversations about competitors and measure performance against them. | Not enough data |
Data Management & Analysis
Sentiment Analysis | As reported in 18 Awario reviews. Determines whether mentions of your brand are positive, negative or neutral. | 82% (Based on 18 reviews) | |
Social Reporting | As reported in 17 Awario reviews. Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into various formats. | 85% (Based on 17 reviews) | |
Alerts and Notifications | Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise. | Not enough data | |
Advanced Data Filtering | Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group social listening data. | Not enough data |
