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40 Awario Reviews
Overall Review Sentiment for Awario
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It's simple and easy to set up, that's it. Review collected by and hosted on G2.com.
Even if you add specific keywords, it yields irrelevant outcomes. The statistics provided are way off compared to the actual ones from the platform. The customer service sucks. We were asking nicely about something, and I have never encountered such reply. Review collected by and hosted on G2.com.
One of the best things about Awario is its 360 social media monitoring. Their technology keeps track of every mentions from multiple social media platforms like Twitter, Reddit, Meta, Etc Review collected by and hosted on G2.com.
One of the first things to note about delving into Awario is it's learning curve. There is a TON for you to go over and monitor. It'll take you a few weeks to get a good handle of things and all the 360 monitoring that you need to keep track of! Review collected by and hosted on G2.com.
The promise of sentiment analysis on a broad range of social media posts. The promise of historical analysis across a wide variety of social media platforms and web interfaces. The promise of downloading the data. Unfortunately, these are all empty promises because the product does none of this. Review collected by and hosted on G2.com.
Most of the basic features that the product boasts don't work. The sentiment analysis is few and far between. They claim to offer historical data, but it took over 5 hours for the product to generate one week of tweets on a single keyword, so you're looking at days/weeks to analyze anything further back, or more complex queries. Then they make you upgrade to PRO to download the data, only to provide a spreadsheet where all but three columns are blank - no tweet content, no location data, etc. Completely useless. Customer support was unavailable and unhelpful. And don't bother asking for a refund given their product doesn't do what they say it does - they have a strict no-refund policy. Don't waste your time or money. Review collected by and hosted on G2.com.
Our case manager Danielle is very responsive to emails and helpful in accessing information. The software categorizes information by where it was from, allowing us to see which platforms have more activity. Review collected by and hosted on G2.com.
Awario is a tool that is necessary for my work but the features have decreased significantly. Ever since they lost access to Facebook and Instagram the usefulness has decreased significantly. Every alert has suggestions for linking Slack and Twitter that is completely unnecessary and annoying that I have to close them out every time. Though they decreased the cost of our subscription after they lost access, we are still looking for a different tool that will give us access to mentions on those platforms. They mentioned possibly supplementing Review collected by and hosted on G2.com.
I used Awario for competitor analysis. The presentation of the data is fantastic and can seamlessly be incorporated into a report Review collected by and hosted on G2.com.
Sometimes searching for key words can bring up unwanted results Review collected by and hosted on G2.com.
I love Awario's simplicity, ease of creating reports, and speed. It's daily reports are helpful to give you a quick birds-eye view. There are really lots of powerful and key features for the price. Review collected by and hosted on G2.com.
I don't like how much the pricing skyrockets when your social media traffic increases. As much as I like Awario's value, it's the kind of product you can outgrow. I get lots of raw data but would like to see it more actionable. I see different stats from Twitter Media Studio than Awario which makes me question the comprehensiveness of the data I'm getting from Aware. As easy and simple as it is, it takes a lot of work to go through comments that are mis-categorized as positive/negative. Review collected by and hosted on G2.com.
