I spent hours trying to find the best time tracking and project management tool for our small consulting firm. There were no other services that met our needs except Avaza, and for the price, it was a win-win! We have so many different clients and projects we work on, and we need to really customize price rates, team member roles, project rates (hourly versus by project), invoices, etc. - Avaza lets us customize all of this. We love that we can invoice and run reports in Avaza. This was by far the best platform we found out there. Highly recommend it!! Review collected by and hosted on G2.com.
The only thing we dislike is not being able to make invoices in there between our company and team members. We are a consulting firm, so we can make invoices to our clients... but when all the team members who are consultants add their hours in, they can make a report of all their hours, but it would be nice to be able to customize invoices for team members to bill us.
UPDATE: Avaza added a new feature that handles this concern, so at this point, we do not have any dislikes of Avaza. Thank you! Review collected by and hosted on G2.com.
Video Reviews
Avaza is a great system for running a service based business, with extremely good support.
Easy to use
340 out of 341 Total Reviews for Avaza
Overall Review Sentiment for Avaza
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Easy to use, easy to collaborate and in-depth reporting to control/manage your team/projects. I think it gives clarity when there are a lot of things going on, for us we're a digital marketing agency mananging a lot of different clients and requirements at any one time. This brings a sense of calm to the business as long as the discipline is there in how/when we're using the system. There are also good apps so you can keep up-to-date with developments and keep tasks accurate when out and about. Review collected by and hosted on G2.com.
One downside is that you can't do much with sub-tasks. It would be much more powerful if they could be assigned to individuals with due dates but we get around that with more tasks. Review collected by and hosted on G2.com.
Its very easy to handle consultants and their timesheets , specially linkindg directly to tasks.
We´ve been using for 4 years so far and very happy.
Our hability to show usage of mintes per tasks and send it directly to customers automatically, take a big part in our transparency.
the API works perfectly.
The adoption is easy , from consultants and for the customers witch i can invite as many i want. Review collected by and hosted on G2.com.
not very good in creating layers of task, you´ve to stick to sections/task/"subtask" witch is a checklist.
would be nice to have 4 or 5 layers (or infinite) to have the usage of "project" from MS for example. Review collected by and hosted on G2.com.
We wanted a tool that fully integrated projects and financials - tying budgets and costs to projects and tasks, invoicing, financial reports, etc. Avaza has this capabilty. Overall it pretty much does what we were looking for.
I have been managing small to huge projects all around the world for 45 years now an d haveprobablhy used every PM tool suite out there.
Microsoft Project is the most complete tool, but requires a lot of IT suport to set up and use it properly. Avaza is simpler to setup and use and has a much better user interface than Microsoft Project.
Avaza's customer support is among the best I have seen in hundreds of PM tool companoes. It is easy to quickly connect to a knowlegable person, and they are always ready to jump on an on-line meeting to look at my screens and the issues I am running into. If the support was not so responsive to our many issues, we would have abandoned the migration. Review collected by and hosted on G2.com.
There are several issues we ran into on the migration and our initial use. We have eventually been able to develop work-arounds for most of the.
1. From an American PM perspective, lots of the Avaza terminology and organization is not intuitive, making it a big search to find the functions we are trying to use.
2. It appears to have been built for small projects, and we had to import over 10K tasks with lots of details - and that was just the currently active projects. there are many cases wher the controls are at the top or bottom of a page, and when you end up with multiple pages, you are constantly scrolling up and down to get to those controls. Even simple things like making a word bold in a note is painful.
3. System Admins do not have the ability to delete things easily. You have to delete every individual task to delete a section and all sections to delete a project, but if any time or expenses are marked as processed, you can't delete them at all. Even archiving something does not allow you to delete it.
4. The support team notes and passes on verified issues and "improvement requests" to the dev team, but there is nothing to give you any feedback on the status of those requests.
5. The documentation is very thorough on what the tool does, but it is written from a marketing perspective. It is very positive and glowing. What is NOT there are all the things you can't do. You have to discover them for yourself, then contact support who says - yes, you can't do that. A good example is the billing and expenses function. We have suppliers who issue us bills that we want to track due dates and payment status using the bill function. But bills are lumped together on the financial reports and don't count to COGS, which is not correct. Bills need to be tracked and bills can be non-billable or billable - so you have to be able to have a bill also be an expense against a project. The documentation is totally silent on this significant limitation.
I'd recommend that Avaza form an advisory group of experienced customers and listen to them on how the customers need to use the system. The organization and functionality of many areas makes no sense to me after 45 years of runnign projects around the world with many different tool sets. Review collected by and hosted on G2.com.
We use best-of-breed tools for our various business needs. Avaza came on top when we researched the best tools for forward-looking scheduling. We use Hubstaff for time-tracking and it is integrated with Avaza seamlessly. The time tracker through the Hubstaff desktop app is moved to Avaza at the end of the week and we use this data for analysis and invoicing. Our team relies heavily on Avaza and uses it frequently on a daily basis. Review collected by and hosted on G2.com.
The UI/UX could be improved - it looks so simplistic for such a detail-oriented software. Other than that, no material issues with the software. Review collected by and hosted on G2.com.
I like the avaza feature that allows me to see the clocking of my team members, better time management at work, simplify project management and a fairly complete data report related to the clocking time of my team members. Review collected by and hosted on G2.com.
there are some features like Projects, it should be made easier by using some shortcuts to make navigation easier. Review collected by and hosted on G2.com.
I put all of my meeting notes in there as I work and they are included on the customer invoice. This allows me to bill agaiunst time and because I am working remotely this is more important than ever. Its a perfect fit for me and it helped me build my business. I use it every hour of the day as my source of truth when I am working with many different clients. Review collected by and hosted on G2.com.
There was a learning curve to get things like my logo added to billing and making sure total time was billed and how to manage projects and the hourly against those projects. I had some challenges around how to add credit card charges but now that I have done it a few times its easy. Review collected by and hosted on G2.com.
The customer service! They are super fast at returning your requests for help and always friendly. Review collected by and hosted on G2.com.
Some features are esoteric. But seriously I haven't come across anyting that their amazing customer service department hasn't been able to fix for me. Review collected by and hosted on G2.com.
Actually, as a small team we looked for a long time for a perfect solution for us, to fit all our needs. Easy time tracking, invoicing and extremely quick customer support. Avaza is delivering features that we needed and they didn't have really quickly. Other companies are offering pretty much the same features for a much higher price. We are using Avaza for 3+ years now and we are extremely happy with it. Review collected by and hosted on G2.com.
About minuses it is kind of hard to tell. Small features in UI can be done better and maybe design in general, but that is really minor things. Review collected by and hosted on G2.com.
