Attentive Pros and Cons

I loved the cart reminder and recommendations. Review collected by and hosted on G2.com.

My service wasn't working properly for months. Support was not very helpful. Review collected by and hosted on G2.com.

Attentive customer service is amazing and responsive. Attentive allows text message marketing to be specialized through audiences, emojis and videos/pictures. They also use AI to help give suggestions to maximize ROAS and engagement. Review collected by and hosted on G2.com.

I haven't encountered any downsides of Attentive Review collected by and hosted on G2.com.

It is easy to utilize this platform! I can send out a text message to our customer base in less than 5 minutes and see great revenue results! Review collected by and hosted on G2.com.

I would like there to be more detail in segmentation. Review collected by and hosted on G2.com.

The customer support team at Attentive is truly best in class. They are always available to help us work through strategies to maximize the tool and have also helped us with techniques to make sure we stay within our project budget. Review collected by and hosted on G2.com.

The only issue we have is that when you incorporate an emoji in to a message it takes up a huge amount of character count. Review collected by and hosted on G2.com.

I like how the interface its simple, this way is less overwhelming for the user and it makes it very intuitive and friendly. The migration of data and all the integration itself was quick and easy, also the attention from the personal is exceptional if we had some doubts or trouble with something they help right away. Review collected by and hosted on G2.com.

The fact that the options for creating and personalizing a segments is very limited. Review collected by and hosted on G2.com.

I love how user friendly the UI is - from building to campaigns and segments to pulling results, I am able to easily self service based on brand strategy. Review collected by and hosted on G2.com.

Would like more robust reporting features so I don't need to indiviually pull different reports Review collected by and hosted on G2.com.

The onboarding was seamless and really fast. They provide white glove service and premium customer support to allow easy implementation and integration of the system with Shopify and Klaviyo email. The reporting is easy to navigate and get key data points for leadership. Review collected by and hosted on G2.com.

I recommend using in line with their email service to get the best experience. Having Klaviyo as email and Attentive SMS results in a lot of manual reporting and workflow management that could be made easier with using Attentive for both SMS and Email. The other thing to consider for Attentive is the Concierge module. It initially worked well for us when we used it during the holidays but it was prone to incorrect responses and not a lot of options to correct it as needed. Review collected by and hosted on G2.com.

I love that the platform is so user friendly and straight forward with a lot of different and diverse capabilities. It was easy to set up and get running despite having a small team and complex integrations. Review collected by and hosted on G2.com.

I do not like that I can't export any of my data without first reaching out to their white glove service Review collected by and hosted on G2.com.

the reporting from attentive dashboard really helps me and is super clear Review collected by and hosted on G2.com.

i wish the customer success team could help me in stategy more. Review collected by and hosted on G2.com.

Attentive has provided us great tools in launching our SMS program for a 90+ restaurant brand. We are able to reach customers in new ways and segment based on the top-notch data that Attentive provides. SMS with Attentive will only become a larger part of our business as we move forward. We look forward to exploring AI options with them, as well. Also, our customer success rep has been a great individual to work with. Review collected by and hosted on G2.com.

Only thing that might be more beneficial is a course or training program within the Attentive platform for new users of the site. Review collected by and hosted on G2.com.