Attentive platform is simple and easy to navigate.
It is the best SMS marketing company for compliance and legal guidelines. I love that many of my legal concerns are removed because of the recommendations and steps Attentive requires. Review collected by and hosted on G2.com.
If you are a smaller company, it can be pricey getting started and paying a platform fee.
It does take some learning to understand all of the journeys and signup units to make sure you are setting up everything correctly. Review collected by and hosted on G2.com.
Video Reviews
It’s not too often you come across a martech platform that is an absolute gem. Attentive is the best
514 out of 515 Total Reviews for Attentive
Overall Review Sentiment for Attentive
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Working with Account Success Managers who are prescriptive in their approach to the partnership. They help guide you through setup, and meet frequently to go over features and integrations. Review collected by and hosted on G2.com.
I can't really think of anything that I dislike with Attentive. Review collected by and hosted on G2.com.
Attentive has been a game-changer for our marketing efforts. The platform not only helped us significantly grow our subscriber base but also boosted customer engagement and bolstered ROI with our top customers. Its AI-powered tools make creating new message campaigns effortless, reducing workload while delivering impressive results. Integration and implementation were seamless, and the user interface is intuitive, making campaign management straightforward. We use Attentive daily and rely on it as a top revenue-driving CRM channel. On top of that, the account managers are incredible—knowledgeable, responsive, and consistently providing white-glove support. If you're looking for a solution to strengthen customer relationships and maximize returns, Attentive is the perfect choice. Review collected by and hosted on G2.com.
Really no downsides. It can get expensive if you use too many emojis or images but that's not really a complaint, as that's what carriers charge. Review collected by and hosted on G2.com.
The account team support is absolutely top-notch. From strategy suggestions to technical support, I feel like I have a whole extra team guiding us. This is essential when we have such a small in-house team. On top of that, the platform is incredibly easy to use and works well with our other platforms. Review collected by and hosted on G2.com.
I do feel like some of the capabilities are lacking, especially with pop ups. I feel like other platforms have stronger capabilities with triggering in cart or repeat site visitor targeted modals that don't require custom built cookies. There are some limitations in the pop up designs and layouts. Review collected by and hosted on G2.com.
Attentive gives us a unique approach to communicate with customers and increase retention. We've seen a huge boost leveraging the platform that hasn't detracted from our email marketing. The support team is great, implementation is a smooth process, and the platform itself is very intuitive and easy to use. We continue to see marketing shift more towards SMS in the past year, but they also include email marketing for anyone looking for a comprehensive platform. Review collected by and hosted on G2.com.
It would be great to have a more transparent way to view spend each period for budgeting purposes. Notifications for when customers send a message would also be a plus. Review collected by and hosted on G2.com.
AI feature is great, adding a follow up message onto and being able to segment this based on active/inactive users is cost effective for us. Reporting has imrpved over the last 12 months. The interface is really easy to use and support are great if i have any issues at responding quickly. Review collected by and hosted on G2.com.
Sign up unit not being as customisable as i'd like, potential drag/drop and more flexibility would be great. MMS and Emojis not being so expensive would be great too! Review collected by and hosted on G2.com.
The ability to send messages out quick. The customer support Rebekah has given us has been great, she is very familiar with the platform. The interface is simple and easy to use as well. Integrating with Klaviyo is a nice feature for using the segmented audiences. Review collected by and hosted on G2.com.
The pricing seems to be a bit harder to understand vs email. It's hard to understand exactly how much is being spent every time a message gets sent out. I use 5-7 platforms a day for work so don't have much time to memorize all of that. Review collected by and hosted on G2.com.
Attentive is easy to use, includes great AI features, and has amazing support. It even works well if you aren't currently using attentive as your ESP. They are consistently making improvements with things like AI Pro to stay with the ever-changing market. Review collected by and hosted on G2.com.
I honestly can't think of any downsides to attentive. Review collected by and hosted on G2.com.
It is a very easy-to-use tool as it is very intuitive, you can create segments in minutes and they have a very good conversion rate, also the abandoned cart flow has very good results as the user receives the message immediately. On the other hand, the support is excellent, they answer your questions and help you. Review collected by and hosted on G2.com.
That you cannot manually choose the number of recipients, meaning from a segment of 10,000 users, you cannot just send a message to 5,000. Review collected by and hosted on G2.com.
Onboarding was generally painless and the pricing seems very reasonable. The interfacing for sending SMS messages is very easy to use, especially compared to the email-sending tools I am used to (albiet text messages are a much simpler format to to work with). There is good analytics available in the platform and I am able to see nearly everything I would want to see (messages, costs, conversion rates). Other notables is their robust sign up system and link tracking functions (every text gets unique trackable links). One of the reasons I went with Attentive is that they have done a lot of work to make sure everything is on the legal up-and-up which is important as text messaging regulations can be messy. Review collected by and hosted on G2.com.
Communication can sometimes be spotty and the platform is still being actively developed so you may run across instances of "we are working on that", "we hope we will have a solution for that soon", or "that use case isn't supported yet". I do genu9inely believe they are working on getting all the functionality implemented, but if you plan to do advanced integrations and custom code just be aware. Review collected by and hosted on G2.com.
