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Atrium Reviews & Product Details

Sandra C.
SC
Director of Sales and Client Success
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Atrium?

Atrium has genuinely simplified my day-to-day work as a sales manager. I love how easy it is to get a clear view of everything I need about my team—no digging around required. The graphs are intuitive and let me see where everyone stands at a glance. Plus, I can quickly adjust filters to look at specific areas, which is perfect for switching up perspectives on the fly. It’s a tool I rely on daily, and it makes a big difference in how smoothly I can run things. ***And bonus points to Atrium for their team being so helpful! Review collected by and hosted on G2.com.

What do you dislike about Atrium?

My one wish is for Atrium to have the ability to manage Salesforce cases as seamlessly as I can manage opportunities. Adding this functionality would make an already excellent tool even better! Review collected by and hosted on G2.com.

What problems is Atrium solving and how is that benefiting you?

Lets me get to information faster, and with great graphs that I can present to my leadership team. Review collected by and hosted on G2.com.

Atrium Overview

What is Atrium?

Atrium is an AI Sales Performance Management solution that uses automated encouragement, coaching, and accountability to achieve consistent pipeline creation and advancement.

Atrium Details
Product Website
Discussions
Atrium Community
Languages Supported
English
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Product Description

Atrium is a Sales Performance Management solution that improves rep attainment through consistent pipeline creation and advancement.


Seller Details
Seller
Atrium
Company Website
Year Founded
2016
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Description

Atrium is a Sales Performance Management solution that improves rep attainment through consistent pipeline creation and advancement.


Hannah W.
HW
Overview Provided by:

Recent Atrium Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Actionable data in an easy, digestible, format"
Atrium is a great tool for sales leaders to use to monitor sales activities, train on sales skills and make informed decisions on sales strategies ...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
2.0 out of 5
"Absolutely would think twice before implementing"
The idea of Atrium - conceptually - is cool. Look! -- AI can make a sales manager more productive by providing valuable insights to help coach reps!
Sandra C.
SC
Sandra C.Mid-Market (51-1000 emp.)
5.0 out of 5
"Atrium makes sales management so much easier!"
Atrium has genuinely simplified my day-to-day work as a sales manager. I love how easy it is to get a clear view of everything I need about my team...
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37 out of 38 Total Reviews for Atrium

4.4 out of 5
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37 out of 38 Total Reviews for Atrium
4.4 out of 5
37 out of 38 Total Reviews for Atrium
4.4 out of 5

Atrium Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AtriumQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Jesse F.
JF
World Wide Inside Sales Manager
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Atrium?

I like the dashboards to use as Weekly Expectations for the team, also helps with Pipeline Hygiene, see where your untouched opps are. Review collected by and hosted on G2.com.

What do you dislike about Atrium?

In order to scrape the activity it needs the end user email alias, but we work through the channel, so a better way to lock the activity to the correct opportunity to get the credit for the meeting or activity. If the end user isn't on the email or meeting it can't find the opp. So if there was a way to go back to associate or true up activities somehow, it's a big ask, brought it up in the beginning may not be possible. Another thing that I would fix is when looking at the Poor opps the account/opp owner isn't there, you have to drill into each one to see who owns the account. Review collected by and hosted on G2.com.

What problems is Atrium solving and how is that benefiting you?

Gives a general KPI overview and also shows opps that might be stuck. Review collected by and hosted on G2.com.

Ralph B.
RB
Owner
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Atrium?

I have been using Atrium for a few years now and as a sales leader, it is indispensable to me. The data visualization provides me instant feedback on what is happening and the AI Sales Coach offers insightful context to help guide the team members towards an accelerated sales cycle. It is one of the few applications that I reference multiple times daily.

The application saves me hours each week and helps me frame my one-on-one coaching sessions with more targeted and meaningful data. I am also able to easily use the charts and graphs in my operational reviews with senior leaders, highlighting quickly our successes and opportunities for improvement.

I also greatly appreciated the initial onboarding experience, getting up and running in minutes not days! Connecting to our instance of Salesforce and GMail was as effortless on our end as imaginable, and did not require additional resources from our IT group.

The Customer Success team is A1, with ongoing support and scheduled meetings at a frequency that matches our requirements and availability. Review collected by and hosted on G2.com.

What do you dislike about Atrium?

It is tough to find anything to dislike. A small improvement I'd like to see would be the ability to customize the chart color palettes a little so that there is less of the blues and I could call out specific values with conditional colors. Review collected by and hosted on G2.com.

What problems is Atrium solving and how is that benefiting you?

Being able to understand and address sales behaviors that may impact sales success is a top priority. Atrium allows me to see and coach to these bahaviors with data that can be segmented over time or by action type or by almost any other measure. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Atrium?

Atrium is a great tool for sales leaders to use to monitor sales activities, train on sales skills and make informed decisions on sales strategies at both a team and individual level daily. Atrium makes digesting hundreds of data points easy with metric cards for all levels. The user interface is simple and includes metric charts that are great for many different levels of presentations and/or discussion. The goals page is great for 1 on 1 discussions with sellers to performance manage before issues arrise. Insights are spot on and provide actionable points. Review collected by and hosted on G2.com.

What do you dislike about Atrium?

Atrium is only as good as the data you feed to it. If you don't have great salesforce hygiene, it may be difficult to identify trends. Review collected by and hosted on G2.com.

What problems is Atrium solving and how is that benefiting you?

We use Atrium to track and report on our executive level KPIs daily; to manage sales team preformance from both an effort and skill level; to identify industry/performance trends. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Atrium?

The idea of Atrium - conceptually - is cool. Look! -- AI can make a sales manager more productive by providing valuable insights to help coach reps! Review collected by and hosted on G2.com.

What do you dislike about Atrium?

It's not just that Atrium is a bad piece of software (it is - in my opinion). If you were a sales manager and actively used the insights Atrium gave you and relied on them as the gospel to coach your reps, you would actually make your reps worse than if you were to manage them without Atrium.

The "insights" that it generates are complete noise. For example, I received a message this week, "Outstanding Prospecting Activity! Hats off for securing a 40% increase in accounts touched for prospecting this this month." In my current sales role, I do not do any prospecting. Zero. I have no idea where this data is coming from, but this is a good example of the majority of insights that they produce. Sure, you can just ignore it, which we do at my company, but if you actually are relying on this software your management team is going to be so distracted with these fake insights that they won't be able to actually diagnose their rep's needs on their own. A good sales manager should be able to sit on a call with their reps (or in today's age, watch a recording) and be able to discern why they are doing well or what they need to work on. Of course - data is a piece of that, but the data Atrium puts out is not helpful and I wouldn't recommend. Review collected by and hosted on G2.com.

What problems is Atrium solving and how is that benefiting you?

Atrium is providing insights that in theory, could be used for coaching, if they were not garbage. Review collected by and hosted on G2.com.

Response from Hannah White of Atrium
(Original )

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with Atrium hasn’t been positive. Reviews like this are hard to read, but they’re also incredibly valuable because they give us insight into where we need to improve.

First, we completely understand how frustrating it must have been to receive an insight that didn’t align with your role or responsibilities. Atrium’s automated sales coaching is built to provide statistically driven insights based on Salesforce data. If there’s a discrepancy in the insights, it’s often worth double-checking how data is mapped in Atrium or the underlying data hygiene in Salesforce. We’ve seen that this can sometimes be a struggle for many teams, and we’d be happy to support your RevOps or sales leadership team to troubleshoot and get things working properly.

Also, the goals - i.e. your prospecting goal - in Atrium are chosen in one of two ways, 1. your leadership team directly tell us what they want monitored from a KPI perspective or, 2. we deploy the standard Atrium KPI playbook if your leadership team wants to start with the basics - in both of these scenarios AE prospecting activity is a fairly common KPI.

You’re not wrong that Atrium is only as effective as the data that powers it. However, when everything is dialed in, our customers report that the insights help their managers coach more effectively and hold reps accountable in a scalable, data-driven way. If you’re interested, contact our support team and they will walk you through how to review and validate data alignment: support@atriumhq.com.

We also want to acknowledge your broader feedback about the role of a manager. You’re absolutely correct that a great manager is an irreplaceable part of a team’s success. Atrium isn’t designed to replace human judgment; it’s a tool to complement it by surfacing areas that need attention, backed by data. Managers still bring the critical context, empathy, and tactical support that only they can provide.

Finally, one quick tip for you as an AE: While prospecting might not be part of your current role, we’ve heard from about 98% of our customer base that their AEs are increasingly being asked to contribute to pipeline generation. If that’s not part of your current responsibilities, it could be worth preparing for in case it becomes an expectation down the line!

We deeply appreciate your feedback and invite you to connect with us if there’s anything we can do to improve your experience or support your team. Your input is invaluable as we strive to deliver a better product for all our users.

Thank you again for taking the time to share your perspective.

Jade C.
JC
Sales Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Atrium?

My favorite thing about Atrium is how easy it is to pull analytics. Often I need to pull reports quickly that would be difficult to do in salesforce. I can easily build reports in Atrium without having to go to SOPs for help.

I also love the sales coach feature. It is great to get insights one each member of my team - it is something I look at every day! Review collected by and hosted on G2.com.

What do you dislike about Atrium?

Sometimes if you need a custom metric it can be a little bit difficult to figure out. Review collected by and hosted on G2.com.

What problems is Atrium solving and how is that benefiting you?

Atrium is most helpful when it comes to putting together reports quickly as well as pulling out insights when you are managing a large team. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Atrium?

Being able to see what everyone is at for contacts connected per account. Review collected by and hosted on G2.com.

What do you dislike about Atrium?

It's not terrible but i find there's soo much clutter that it's hard to navigate. The numbers are ones i can find on salesforce, and i find the training isn't super helpful. At first I thought it was great, then it became repetitive and obsolete to use. Not sure if everything is fair because it shows where everyone is at in comparision but some people have a different amount of teammembers. It doesn't take into account the holidays so it keeps the same targets. This is annoying. It's not easy to use, and too many steps to create something easy that i can create in 5 seconds in salesforce. Review collected by and hosted on G2.com.

What problems is Atrium solving and how is that benefiting you?

It's not? I'm not seeing anything on there other than contacts contacted per account. Other than that, everything else i can find through salesforce. I don't use the coaching - i did but i found it stated the obvious. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Atrium?

Atrium is an exceptionally accessible analytics tool. Its UI is intuitive and easy to pick up within a few days, but the tool is still able to provide strong insights. It's easy to put together dashboards that I can show reps and managers alike to help drive change based on actionable insights. The Atrium team also has done an incredible job helping me set up the platform to meet the unique needs of my org. Review collected by and hosted on G2.com.

What do you dislike about Atrium?

Nothing really to dislike about the tool, but there are some realities of using a platform like this. With a low-code, no-code analytics tool like this with a limited number of custom metrics, it's tough to get the exact insight that I need, but the metrics I have access to give me a phenomenal indicator of where I need to dig deeper. Review collected by and hosted on G2.com.

What problems is Atrium solving and how is that benefiting you?

Atrium works to give me at-a-glance insight into how my reps are performing, our pipelines, and what we can focus on as a team to improve. As I mentioned earlier in my review of the platform, it gives me the ability to get instant high-level understanding that gives me the guidance I need to dig deeper into key performance areas. Review collected by and hosted on G2.com.

Verified User in Public Safety
UP
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Atrium?

Attrium helps me track my teams progress against their quota, pipeline and meeting goals. They have easy to use dashboards that make it easy for my team to see how they are tracking for goals, and leverage AI to provide helpful tips on how to improve if you are falling behind. They also make it easy to identify opportunities that may need additional touches to advance it through our pipeline. No longer are the days that you have to manually enter every meeting that you have in your CRM. Attrium connects to your calendar and automatically pulls the data into Attrium so you can quantify and track the number of meetins each, week, month and quarter. Finally, their customer support team is super helpful and willing to train our teams on how to use their tools. Review collected by and hosted on G2.com.

What do you dislike about Atrium?

I haven't found any downsides yet! I have been using the tool for 5 months. Review collected by and hosted on G2.com.

What problems is Atrium solving and how is that benefiting you?

We are a fast growing company and building our pipeline is extremely important. This tool helps me measure where we are at towards our pipeline goals and helps me hold the team accountable. Review collected by and hosted on G2.com.

Sara D.
SD
Sales Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Atrium?

I absolutely love the new goals functionality and I use the sales coach on a daily basis.

Love the fact that you can creat different views based on every individual and set goals. I use it during my 1:1's for coaching and I use it on a daily basis to keep a close eye on our metrics :) Review collected by and hosted on G2.com.

What do you dislike about Atrium?

I do not dislike anything about the system. I find it extremely helpful and insightful! Review collected by and hosted on G2.com.

What problems is Atrium solving and how is that benefiting you?

I would say it's the most time saving system that I've used. By one click I can access all of the information that I need to run my 1:1's and present during my team's meeting. Review collected by and hosted on G2.com.

KF
Senior Sales Manager, Strategic Accounts
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Atrium?

Its data-driven insights allow me to be proactive rather than reactive in coaching my reps, thanks to its clear, real-time visibility into metrics like activity, pipeline health, and goal attainment. Atrium breaks down complex sales data into actionable insights that are easy to interpret, making it simple to track progress, pinpoint bottlenecks, and guide my team with targeted feedback. Review collected by and hosted on G2.com.

What do you dislike about Atrium?

It would be excellent to see the next level of AI sales data with an integration into Gong so pipeline reviews can be done in a one-stop shop. Review collected by and hosted on G2.com.

What problems is Atrium solving and how is that benefiting you?

Atrium is solving several key challenges for me as a sales manager, mainly around visibility, consistency, and accountability. Before using Atrium, it was difficult to get a holistic, real-time view of each rep’s performance metrics and pipeline health without spending hours manually piecing together data. Review collected by and hosted on G2.com.