I like that the cost is per technician and not per device, since we have a high ratio of devices to IT employees. It's nice to have a single pane of glass that provides much of the things needed on a daily basis. While it doesn't scratch every itch is does a lot for the money. Being able to see the status of individual machines with details and access to lots of relevant information without having to get directly onto the machine. Also nice that it includes the remote access built in. There are lots of AI features (which I haven't used much), but I can see the future benefits. I use it daily and it installs easily. The customer support is quick and helpful. There are integrations with many products, but not with the ones I need yet. Review collected by and hosted on G2.com.
Too much focus on AI and not enough focus on some of the polish needed to make it fully useful. Review collected by and hosted on G2.com.
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798 out of 799 Total Reviews for Atera
Overall Review Sentiment for Atera
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J’ai trouvé Atera très simple à prendre en main. En à peine deux semaines, j’avais déjà une vue claire de mon parc informatique. Le support est réactif, ce qui est un vrai plus.
J’aime particulièrement la section supervision/rapport, qui donne une vision détaillée et bien organisée. L’overview avec toutes les infos sur le parc est aussi très pratique.
Autre point positif : la prise en main à distance est bien pensée et peut être personnalisée selon les besoins. La gestion des mises à jour des postes fonctionne bien dans l’ensemble. Review collected by and hosted on G2.com.
Il manque un peu de communication sur les futures fonctionnalités (l’IA est payante, par exemple).
L’outil est bien pour démarrer avec un nouveau parc, mais je trouve la partie ticketing un peu limitée. La gestion des formulaires de tickets manque de souplesse, et il n’y a pas d’option pour le prêt de machines, ce qui pourrait être utile.
Aussi, la gestion des mises à jour est parfois capricieuse : certaines mises à jour se téléchargent bien, mais il faut ensuite aller sur le poste pour les installer manuellement. Review collected by and hosted on G2.com.
At first I had my doubts that the platform was going to be a good optione, but I was impressed by how easy the automation was. Now I manage to shedule tasks like updates, reboots or even disk cleanup without having to do it manually, it saves me work time. This has allowed me to focus on more important things, such as offering a better to my users. The interface is easy to use and understand and the technical support is friendly and professional. Review collected by and hosted on G2.com.
In all this time I have not found anything that displeases me about Atera. Review collected by and hosted on G2.com.
it's just easy, straigtforwarded and it works as it should.
In our company It's a breeze to have Atera for IT support everyday
I use the ticketing , remote control via splashtop, patchmanagement, scripts, monitoring, reports, ...
Also installation was quick and easy. Review collected by and hosted on G2.com.
sometimes there is a small bug.
Like the Helpdesk tray icon that does not appear.
But it's like 2% it occurs and the help support is top notch ! Review collected by and hosted on G2.com.
Atera is incredibly easy to use and implement, making it a perfect solution for IT professionals who need to get up and running quickly. The intuitive interface allows for seamless navigation, and the automation tools have reduced manual workload significantly. The AI-driven troubleshooting is a game-changer, helping us resolve issues 70% faster. The frequency of use is high because it combines Remote Monitoring and Management (RMM), PSA, and billing in one unified platform. The number of features offered is extensive, from ticketing automation to proactive device monitoring, making it an all-in-one solution. Additionally, Atera’s ease of integration with third-party tools ensures we can connect our existing systems without hassle. Review collected by and hosted on G2.com.
While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.
My company uses Atera after having previously used a few separate systems for the same resources.
Atera allows us to keep remote computer access, update management, password management, and a ticketing system all under one umbrella. In the past we used 2 and sometimes 3 different systems to carry parts of those and this really makes things both quicker and easier.
I use it every day and vastly prefer it to the alternatives that I have used in the past. Review collected by and hosted on G2.com.
While Atera is easy to use, there are a few features that require more foresight and setup than I'd prefer. The search function is good, but not as comprehensive as I would like.
I'm not currently suffering any graphical issues but there have been some in the past. Pages not resizing correctly when not full screen, pages sizing themselves too small and leaving large blank areas in the window when scrolling up a page. Nothing truly problematic, but noticable.
Static password and login info management is good, but I would love an integrated 2FA option of some kind. I understand why it's not there, but I'd still love to bring one more separated part of my workflow into one place. Review collected by and hosted on G2.com.
1. Complete and searchable computer inventory database. Locating a specific machine can be done easily by computer name, agent name, IP addresses - internal and external.
2. Connecting to the client's machine instantly.
3. Mobile application that facilitates on-the-go helpdesk and support for our customers.
4. Customer CRM.
5. AI integration for scripting.
6. Scheduling tasks, tickets, patch installation and more.
7. Password database for each customer and agent.
8. Integration with multiple remote control solutions.
9. Integration with multiple backup solutions.
10. Intergration with multiple antivirus and defense platforms.
11. Could not do my job without it, use it everyday, all day.
12. Frequent chats and meetups with Atera customer success team (initiated by Atera) to improve and enhance our usage of the platform.
13. GPO distibution for Atera Agent make it easy to impliment on customers networks that have Microsoft Windows Domain. Review collected by and hosted on G2.com.
With increased security in many orginizations today the customized atera agent might be removed and quarantined by antivirus software. Review collected by and hosted on G2.com.
The software is stable and easy to use. It makes things quick and simple to setup and run for both techs and general users in remote offices. The web based admin panel makes it easy to access and use where ever we are while providing a solid level of security to be sure access our account is safe. It constantly grows and adds new services. Review collected by and hosted on G2.com.
Atera is a growing platform. That means not everything you might find in the larger competitor's products are available. I have worked with may other products like Labtech, Kesaya, Solorwinds and Ninja RMM, they have more features, but that also comes at a cost and may be overkill for many service providers. That said, Atera is constantly adding new features. Review collected by and hosted on G2.com.
Atera has been a solid choice for managing IT systems remotely. The per-technician pricing was a huge plus for me since I don’t have to worry about costs scaling with endpoints. The remote access tools are reliable, and the integration with Splashtop is smooth. I also like the built-in scripting and automation, which helps reduce repetitive tasks. The dashboard gives a good high-level view of what’s happening across my managed devices. The UI is intuitive as well. One of the things I like most about them is that they have free weekly training webinars with Q&A's. Review collected by and hosted on G2.com.
The mobile app could use some love. The account creation and credential assignment could use some automation. It lacks a teams chat integration but I hear that's coming soon. The ticket templates are company-wide, meaning you can't create an onboarding template and only let the HR department have access to those. Atera could do well with a Power Automate functionality as well, (eg. when a ticket is submitted that contains password reset or onboarding, reset password based off other attributes or create user account in M365 tenant respectively.) Review collected by and hosted on G2.com.
Since we have started our evaluation of Atera, we have seen countless changes that consolidates their existing feature suite and keeps on building on that.
Their licensing model is exceptional in this era. This gives you an unparallel flexibility to manage devices, transiting and attached services.
Implementing Atera has become more intuitive over time and linking APIs to our custom tools has also evolved in that direction.
The rapid reponse we have got from their commercial team and Support team to assist us in our requests is a testament to there customer driven focus.
The feature request and regular communications with their customer base has to be highlighted. Custom scripts, AI assitance and countless features.
Kudos to the team and their forceful development. Atera today is at the heart of our helpdesk operations. Review collected by and hosted on G2.com.
Their Ticketing tool has evolve a lot in the right direction but some more intricate features are missing.
Scheduled tickets should bear a ticket number in my opinion although they are not fulfledge tickets per se.
A staging feature for advance patch management would be very helpful. Review collected by and hosted on G2.com.
The ticket system has become indispensable for me and is now the most important tool in my company. The knowledge base is also a useful addition, which I have not yet fully utilized – it is easy to use and could further reduce customer inquiries and free up resources in IT with more content. Review collected by and hosted on G2.com.
One area where I still wish for improvement is the representation of the status of ongoing processes. For example, during patch operations, I sometimes lack more detailed information about whether the process is running successfully, how far it has progressed, which tasks have already been completed, or if errors occur. Perhaps I have not yet discovered this information in the right place? Review collected by and hosted on G2.com.
