Atera Reviews & Product Details

Atera is incredibly easy to use and implement, making it a perfect solution for IT professionals who need to get up and running quickly. The intuitive interface allows for seamless navigation, and the automation tools have reduced manual workload significantly. The AI-driven troubleshooting is a game-changer, helping us resolve issues 70% faster. The frequency of use is high because it combines Remote Monitoring and Management (RMM), PSA, and billing in one unified platform. The number of features offered is extensive, from ticketing automation to proactive device monitoring, making it an all-in-one solution. Additionally, Atera’s ease of integration with third-party tools ensures we can connect our existing systems without hassle. Review collected by and hosted on G2.com.

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. Review collected by and hosted on G2.com.

My company uses Atera after having previously used a few separate systems for the same resources.

Atera allows us to keep remote computer access, update management, password management, and a ticketing system all under one umbrella. In the past we used 2 and sometimes 3 different systems to carry parts of those and this really makes things both quicker and easier.

I use it every day and vastly prefer it to the alternatives that I have used in the past. Review collected by and hosted on G2.com.

While Atera is easy to use, there are a few features that require more foresight and setup than I'd prefer. The search function is good, but not as comprehensive as I would like.

I'm not currently suffering any graphical issues but there have been some in the past. Pages not resizing correctly when not full screen, pages sizing themselves too small and leaving large blank areas in the window when scrolling up a page. Nothing truly problematic, but noticable.

Static password and login info management is good, but I would love an integrated 2FA option of some kind. I understand why it's not there, but I'd still love to bring one more separated part of my workflow into one place. Review collected by and hosted on G2.com.

1. Complete and searchable computer inventory database. Locating a specific machine can be done easily by computer name, agent name, IP addresses - internal and external.

2. Connecting to the client's machine instantly.

3. Mobile application that facilitates on-the-go helpdesk and support for our customers.

4. Customer CRM.

5. AI integration for scripting.

6. Scheduling tasks, tickets, patch installation and more.

7. Password database for each customer and agent.

8. Integration with multiple remote control solutions.

9. Integration with multiple backup solutions.

10. Intergration with multiple antivirus and defense platforms.

11. Could not do my job without it, use it everyday, all day.

12. Frequent chats and meetups with Atera customer success team (initiated by Atera) to improve and enhance our usage of the platform.

13. GPO distibution for Atera Agent make it easy to impliment on customers networks that have Microsoft Windows Domain. Review collected by and hosted on G2.com.

With increased security in many orginizations today the customized atera agent might be removed and quarantined by antivirus software. Review collected by and hosted on G2.com.

The software is stable and easy to use. It makes things quick and simple to setup and run for both techs and general users in remote offices. The web based admin panel makes it easy to access and use where ever we are while providing a solid level of security to be sure access our account is safe. It constantly grows and adds new services. Review collected by and hosted on G2.com.

Atera is a growing platform. That means not everything you might find in the larger competitor's products are available. I have worked with may other products like Labtech, Kesaya, Solorwinds and Ninja RMM, they have more features, but that also comes at a cost and may be overkill for many service providers. That said, Atera is constantly adding new features. Review collected by and hosted on G2.com.

Atera has been a solid choice for managing IT systems remotely. The per-technician pricing was a huge plus for me since I don’t have to worry about costs scaling with endpoints. The remote access tools are reliable, and the integration with Splashtop is smooth. I also like the built-in scripting and automation, which helps reduce repetitive tasks. The dashboard gives a good high-level view of what’s happening across my managed devices. The UI is intuitive as well. One of the things I like most about them is that they have free weekly training webinars with Q&A's. Review collected by and hosted on G2.com.

The mobile app could use some love. The account creation and credential assignment could use some automation. It lacks a teams chat integration but I hear that's coming soon. The ticket templates are company-wide, meaning you can't create an onboarding template and only let the HR department have access to those. Atera could do well with a Power Automate functionality as well, (eg. when a ticket is submitted that contains password reset or onboarding, reset password based off other attributes or create user account in M365 tenant respectively.) Review collected by and hosted on G2.com.

Since we have started our evaluation of Atera, we have seen countless changes that consolidates their existing feature suite and keeps on building on that.

Their licensing model is exceptional in this era. This gives you an unparallel flexibility to manage devices, transiting and attached services.

Implementing Atera has become more intuitive over time and linking APIs to our custom tools has also evolved in that direction.

The rapid reponse we have got from their commercial team and Support team to assist us in our requests is a testament to there customer driven focus.

The feature request and regular communications with their customer base has to be highlighted. Custom scripts, AI assitance and countless features.

Kudos to the team and their forceful development. Atera today is at the heart of our helpdesk operations. Review collected by and hosted on G2.com.

Their Ticketing tool has evolve a lot in the right direction but some more intricate features are missing.

Scheduled tickets should bear a ticket number in my opinion although they are not fulfledge tickets per se.

A staging feature for advance patch management would be very helpful. Review collected by and hosted on G2.com.

The ticket system has become indispensable for me and is now the most important tool in my company. The knowledge base is also a useful addition, which I have not yet fully utilized – it is easy to use and could further reduce customer inquiries and free up resources in IT with more content. Review collected by and hosted on G2.com.

One area where I still wish for improvement is the representation of the status of ongoing processes. For example, during patch operations, I sometimes lack more detailed information about whether the process is running successfully, how far it has progressed, which tasks have already been completed, or if errors occur. Perhaps I have not yet discovered this information in the right place? Review collected by and hosted on G2.com.

As someone that has experience of using our our business Atera MSP Solution, I can say, it has indeed left a very awesome impression on me. Atera makes IT management relatively simple, enabling us to monitor and troubleshoot networks remotely, thereby providing clients with the best level of service. Their real-time analytics, combined with automated workflows, have accelerated our processes, freeing up precious time and resources. We have seen increased efficiency and better customer service with Atera. Strongly urge any MSP looking for an all-in-one solution to try this out! Review collected by and hosted on G2.com.

I will say that the German-speaking support team has left me feeling less than satisfied. The response was also overdue, unclear, and difficult.

In contrast, I am happy to say Thank you to the English-speaking support team. He has given them excellent service, being highly professional, responsive, and understanding. Whatever, I contacted them several times and they addressed all my questions and showed me how to solve my troubles. Review collected by and hosted on G2.com.

For the most part, I like Atera. It is easy to find users and jump to the computers. It could be better if there was a jump button straight from the ticket though. Review collected by and hosted on G2.com.

I would like more personal customization and the ability to set and save views. Take the ticketing page. It would be nice to set as many or as few columns as I would like to see and that be a saved view. My other dislike is the frequent upgrades. I understand that you are trying to improve your product but I wish there was more heads up on the changes. I dislike when a page changes and then I have to learn how to re-navigate while I have a client on the line. Review collected by and hosted on G2.com.

Firstly, they have great customer support, always helpful and mostly a quick chat away. The UI is nice, simple at first but powerful when you dig into it. Very easy to add new clients and agents, very fast deployment in multiple ways. Review collected by and hosted on G2.com.

Mobile app not quite as useful as I would like, but there have been steady improvements over time so I am hopeful that it all gets improved as we go. Some of the site loading times seem a little long but I am just impatient too :) Review collected by and hosted on G2.com.