Using AskNicely for our semi-annual NPS surveys and daily 5-star transactional surveys helps us keep our finger on the pulse of what we are doing right for our customers and importantly, what we need to do better. Customer experience feedback allows us to specifically target our continuous improvement efforts AND it provides us with great testimonials for marketing our products! AskNicely is easy to implement and use and is well supported by a very responsive and supportive customer support team. Great value for our company. Review collected by and hosted on G2.com.
AskNicely is not the cheapest CX platform available but it is among the best available. Review collected by and hosted on G2.com.
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Best NPS Tool
992 out of 993 Total Reviews for AskNicely
Overall Review Sentiment for AskNicely
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NPS is extremely important in our industry of work. Our CSMs Nicole and Zandri have provided us with a great level of support. They regularly catch up with our business to understand areas within our NPS that need assistance and provide solutions to assist us in achieving our goals.
In addition to the magnificient support, The ease of use to intergrate Asknicely into our CRM makes it easy for any business. It is literally a plug in system. The UI is easy on the eye and very easy to navigate around. I use Asknicely's console every day. Review collected by and hosted on G2.com.
I would like to see more customisation in the console. Review collected by and hosted on G2.com.
The Ask Nicely implementation team helped us in getting started and running multiple feedback campaigns for our Accounting and Human Resources teams. Seeing feedback on their dashboard helped our leadership understand who to give kudos to and who needed some more training / help with their duties. Our company had some unique use cases for their product, so they helped us with biweekly meetings and monthly checkups to ensure that we weren't missing out on any of their feature set. Review collected by and hosted on G2.com.
We weren't able to automate everything, so they helped us with creating manual playlists to use for our surveys. This was due to our multiple departments under a single domain with duplicate customer names / email addresses. Review collected by and hosted on G2.com.
I love how easy AskNicely is to use, from the initial onboarding process to implementing new features and integrations. The platform automatically sends surveys through our Salesforce contacts based on the cadence we set, and since joining in early 2024, we've seen a significant increase in 5-star Google reviews. Their customer service is exceptional, and I appreciate the AI insights, MS Teams integration, and testimonial tool that has enhanced our new website. It's also easy to gather and share data with my team, helping us spot trends quickly. Review collected by and hosted on G2.com.
The dashboard could be more user-friendly when it comes to downloading documents and forms. Also, the MS Teams integration feels cluttered with unnecessary buttons that can't be removed. Review collected by and hosted on G2.com.
The best thing about ask nicely is the simplicity of the solution both for end users and customers. The interfaces are really easily configurable and provide a really simple way for customers to leave feedback and insight. From an end user perspective the ease at which insight can be gleaned and used to support improving our processes is fantastic. Review collected by and hosted on G2.com.
Using the new AI insights tool. Whilst the information gleaned from it is great and a good validation of where we are at a business it can be cumbersome to look at different views and timeframes. Review collected by and hosted on G2.com.
It's important to understand how our members feel about our workplace, community, involvement, and facility upkeep. We are now paying close attention to resolving member complaints and situations only because of ask nicely, Ask Nicely is making our work much easier. By using this app, we can ensure that member satisfaction is maintained at 100%, which is incredibly helpful. We may easily get in touch with any member to learn about their issues based on their concerns that they expressed through ask nicely. Wonderful application for monitoring member fulfilment and satisfaction. Review collected by and hosted on G2.com.
There isn't a point like that, however I'd like to draw attention to the one below as a suggestion:
A. A notification sound or pop-up sound would be nice. I'm not sure if this is possible, but if it is, it will be very beneficial because sometimes we forget to open the app and check the feedback. I believe that with this initiative, we would be more mindful of closing the cases during the weekends. Review collected by and hosted on G2.com.
Ask Nicely really allowed us to incentivize customer service and make it a fun competition. It turned every need of a customer into an opportunity to earn a 5 star rating. Review collected by and hosted on G2.com.
Some customers would give negative reviews for things not directly related to the individual the review was for. Review collected by and hosted on G2.com.
All automated and customers tend to be more honest with their feedback when they participate whereas they may not be as honest face to face. Review collected by and hosted on G2.com.
Nothing, it's a great initiative for vendors and customers. Review collected by and hosted on G2.com.
being able to see if it was a owner or tenant comment is helpful by helping to identify where we need improvement and who is most affected. Review collected by and hosted on G2.com.
not really a dislike, but maybe have the tenancy start date somehow so we can see if there is a relationship with negative/positive results and the length of the tenancy Review collected by and hosted on G2.com.
The system is very easy to set up and use. The features are well laid out and intituve. I am a new user with no prior experence and when I have had questions the Support team is always there to help. This includes some big changes I have made with our integrations as well as our large data sets. They have gone above and beyond to help. Review collected by and hosted on G2.com.
Reporting can be at times a bit lacking and the date filtering is not tied to calendar quarters. I made this request and the development team will review it and I hope they can implement this. They are always open to new feature requests. Review collected by and hosted on G2.com.
Using AskNicely to generate customer feedback/CSATs. Big fan of the way you design questionnaires to send out. The ability to create dynamic forms is impressive.
Only reason I gave it a 9 was i couldn't easily find out if salesforce flow could trigger one off surveys. A support agent was quick to help me. Another reason why I'd recommend this solution. Review collected by and hosted on G2.com.
Nothing I can think of now. If I can, I may come back and update this. Review collected by and hosted on G2.com.
