Video Reviews
Egencia has a superior online booking technology!
not user friendly, not accurate, missing many great options
763 out of 764 Total Reviews for Amex GBT Egencia
Overall Review Sentiment for Amex GBT Egencia
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It pulls in all travel resources like Expedia. Review collected by and hosted on G2.com.
It is unreliable when you are trying to check out, you usually have to call customer support which defeats the purpose of booking on-line. The extra fees incurred for every change and customer support assistance are also inconvenient. Review collected by and hosted on G2.com.
The ease and efficiency of of the website. It is fast and reliable. We are able to use so many different types of restrictions and approval preferences that this will absolutely save us time and money. Hundreds of different types of reports and reporting features. We are seeing huge savings with the airline prices and getting much better deals on cars and hotels. Very user friendly. As an administrator, it is very easy to set up, activate and edit policy features through their website. When asking a question to the support team, they are fast and knowledgeable. Review collected by and hosted on G2.com.
We are having a few issues with approvals being sent to the wrong manager however, this is not a huge deal and we are still working out the kinks. We have only been with Egencia a couple of weeks so we still have some bugs to work out. The issues we have had however, were solved in a timely manner and to our satisfaction. Review collected by and hosted on G2.com.
Integrated travel solution, covering all aspects with good mobile app Review collected by and hosted on G2.com.
Hotel map user experience is slow. Customer support limited Review collected by and hosted on G2.com.
It is VERY easy to use. I only required minimal navigation help when first getting into the program. Review collected by and hosted on G2.com.
There is literally nothing wrong with this site. We switched from another platform and this is far superior. Review collected by and hosted on G2.com.
Had all my flight itinerary and hotel information together in one place. Email notifications were nice, too. Review collected by and hosted on G2.com.
It was a little clunky to figure out at first. If there was a different hotel I wanted to stay at, had to re-do to get it to change. Review collected by and hosted on G2.com.
I like the ability to book travel for work through a software. Review collected by and hosted on G2.com.
I feel that the app/website is not user friendly at all. Difficult to figure out for none technical people. Review collected by and hosted on G2.com.
I've always found Egencia to be simple and easy to book company travel through. The web interface is intuitive and flexible. Review collected by and hosted on G2.com.
The Android app could be improved. For example, the last time I tried to use it car rentals weren't even supported. I don't know if that's changed any, because it was enough to make me uninstall the app completely and just stick to the web interface. Review collected by and hosted on G2.com.
Being able to book entire trips in one transaction Review collected by and hosted on G2.com.
Many things- not being able to book different airlines for one trip, having to call in for unnecessary items Review collected by and hosted on G2.com.
