Amex GBT Egencia Reviews & Product Details

As a travel manager, I appreciate Egencia’s ease of use and how seamlessly it allows me to manage travel for our company. The platform is intuitive, making it simple to book, modify, and oversee travel arrangements for multiple employees. The reporting features are robust, providing clear insights into travel spend, trends, and compliance. Additionally, Egencia’s customer service is responsive and helpful, ensuring that any issues or last-minute changes are handled efficiently. These features make business travel management much more streamlined and stress-free. Review collected by and hosted on G2.com.

The main downside (and I think downside is a strong word for this) I’ve encountered is the guest booking functionality. Unlike regular users, guests cannot be easily searched within the platform, making it cumbersome to locate their information. Instead, I have to generate and print a report just to find guest users, which adds an extra step to the process. While this isn’t a dealbreaker, it would be much more efficient if guest travelers were searchable in the same way as regular users. Overall, this is the only feature I would change. Review collected by and hosted on G2.com.

The plateform offers a great variety of accomodation options at competitve prices, making it easy to find the right choice for different needs. The ease of implementation and integration into our system was seamless, and it's been incredibly user-friendly for both myself and my team. I have booked around six times this year, and the customer support has always been prompt and helpful (when needed). Review collected by and hosted on G2.com.

Honestly, there is nothing I can complain about. Everything has been seamless. Review collected by and hosted on G2.com.

I can easily see all bookings for my entire team, excellent reports to help understand our highest cost related to travel each quarter, and easy booking anytime my team needs to travel. Review collected by and hosted on G2.com.

I would like the ability to create a new booking from an existing booking. That way the traveler name and hotel location are auto filled by the software so that all I have to do is enter new travel dates. This would be a time saver as many of my field team members stay in one location for serval weeks at a time. Review collected by and hosted on G2.com.

I am a 20+ year client who's knowledge and experiences have grown with the company, Egencia is always updating and working to be the leader and first to marketIt is a relatively easy and intuitive tool in how it works even for the novice user not just the travel manager Review collected by and hosted on G2.com.

you have wherever possible removed the human touch for even the simplest of question or problem resolution difficult. As a travel manager I don't have days or even sometimes weeks to wait for resolution. Many times speaking with a person allows the issue to be resolved better and quicker Review collected by and hosted on G2.com.

Onboarding was easy and the system is intuitive and easy to use. Like the automatic search in the system that looks for cheaper bookings to match existing reservations. Our main CSR has been VERY diligent aboiut checking in with us during our start up phase, great follow-up. Review collected by and hosted on G2.com.

None noted so far, but we look forward to learning more about the system. Review collected by and hosted on G2.com.

We’ve been using Egencia as our travel management solution, and I’m really impressed with how well it integrates with our other systems. The app is intuitive and easy to use, which makes booking and managing travel so much smoother for our team. Their customer service has also been responsive and helpful whenever we’ve had questions. Overall, a great solution for business travel management! Review collected by and hosted on G2.com.

Egencia has been helpful for managing our business travel, but there are a few areas that could use improvement. While the chatbot is fine for initial questions, I would prefer 24/7 access to a human representative for more complex issues. There should be an easier way to bypass the bot when needed. Also, the lack of integration with Norwegian airlines is a bit frustrating, as I can’t modify reservations through self-service and need to call customer support for changes. Improving these areas would make the experience much smoother. Review collected by and hosted on G2.com.

approval process is simplified. I search for flight and hotel and approval request goes straight to my boss. Review collected by and hosted on G2.com.

when something goes wrong there is nobody in charge to make decisions.

service agents don't know what they are doing. I talked to 4-5 different agents and they kept changing how the process works. service consistency is non existent.

In some case the service fee is 50% of what the actual travel item is.

When calling agents don't mention any possible service fee but only the travel item price. I was quite surprised when a fee was slapped on top. Review collected by and hosted on G2.com.

Egencia is easy to navigate and has the capability from small to large companies for travel needs. The tool is easy to navigate and my account mgr is excellent. The access to a Community for questions is very helpful to a system admin. Review collected by and hosted on G2.com.

At times their updates can make changes to your system settings that will have to be reset. Review collected by and hosted on G2.com.

It's great to have 24/7 dedicated travel agents just a phone call away so if we experience delays or cancellations we can quickly reach an agent outside of the traditional airline cues to reroute our travelers as needed. Review collected by and hosted on G2.com.

Nothing overall, it's a great service that we've been using for years. Review collected by and hosted on G2.com.

Egencia is a user friendly program. It is self explanitory and easy to read. I like that i can book the hotel and flight, car as needed in one time sign on. I use Egencia almost daily. I am using for bookings and for expenses. I havent had to use or contact customer service alot. Review collected by and hosted on G2.com.

when there is an error and when you cancel it still hits the credit card and then you have to wait for the credit. Ie. I booked a flight for a gentleman to find out the wrong information was given so i had to cancel the flight and start over. I was not able to find that information in Egencia but had to call the airlines dirrectly. Review collected by and hosted on G2.com.