Aloware Features

Enables users to place phone calls over the internet. 22 reviewers of Aloware have provided feedback on this feature.

Enables users to place video calls over the internet. 21 reviewers of Aloware have provided feedback on this feature.

Enables users to send instant messages over the internet. 22 reviewers of Aloware have provided feedback on this feature.

Enables multiple users to make phone or video calls over the internet at once. This feature was mentioned in 20 Aloware reviews.

Offers users the option to play music for contacts who are on hold. This feature was mentioned in 20 Aloware reviews.

Based on 19 Aloware reviews. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Offers users a unique number that can be dialed from anywhere. This feature was mentioned in 19 Aloware reviews.

Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. 23 reviewers of Aloware have provided feedback on this feature.

Allows users to download the tool along as an extension to their browser of choice. 23 reviewers of Aloware have provided feedback on this feature.

As reported in 23 Aloware reviews. Requires users download the software on its own.

Based on 216 Aloware reviews and verified by the G2 Product R&D team. Records calls for future reference.

Based on 181 Aloware reviews and verified by the G2 Product R&D team. Generates an area code local to where the user is calling to increase likelihood of pick-up.

Based on 197 Aloware reviews and verified by the G2 Product R&D team. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

Based on 211 Aloware reviews and verified by the G2 Product R&D team. Gathers contacts from integrated tools, allowing users to call with one click.

Based on 207 Aloware reviews and verified by the G2 Product R&D team. Retains a log of extraneous contact information such as timezone and contact engagement.

Based on 197 Aloware reviews and verified by the G2 Product R&D team. Finds and opens saved contact information for reference at the time of a new call.

Based on 194 Aloware reviews and verified by the G2 Product R&D team. Allows users to denote which contacts they believe are prospective customers.

Based on 193 Aloware reviews and verified by the G2 Product R&D team. Allows users to take notes during or after the call for future reference.

Based on 194 Aloware reviews and verified by the G2 Product R&D team. Delivers users a daily summary of activity.

Based on 181 Aloware reviews and verified by the G2 Product R&D team. Sends automated voicemails to prospective clients who fail to answer.

As reported in 155 Aloware reviews. Sends automated emails to increase engagement with prospective clients.

As reported in 155 Aloware reviews. Organizes contacts based on probability of success.

Offers a chatbot to initiate and carryout inital conversations with prospects and leads. This feature was mentioned in 20 Aloware reviews.

Based on 21 Aloware reviews. Automatically calculates which leads are the most likely to become a customer.

Automatically contacts all leads. 21 reviewers of Aloware have provided feedback on this feature.

Utilizes natural language processing to set up meetings. 20 reviewers of Aloware have provided feedback on this feature.

Based on 20 Aloware reviews. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

Automates the entry of collected data. 20 reviewers of Aloware have provided feedback on this feature.

Based on 20 Aloware reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

As reported in 25 Aloware reviews. Provides real-time coaching to sales representatives.

Tracks and analyzes sales representative performance. This feature was mentioned in 24 Aloware reviews.

As reported in 80 Aloware reviews. Automates in-system tasks and provides reminders and details for manual tasks for sales team members to complete.

Integrates tightly with email inbox and allows the scheduling and tracking of email outreach and correspondence. This feature was mentioned in 78 Aloware reviews.

As reported in 79 Aloware reviews. Provides sales dialer functionality or integrates tightly with dialer software, with useful automation and high-quality calls.

Based on 78 Aloware reviews. Provides relevant automation in sales channels outside of email and calls, like social media posts, SMS text messages and more.

Provides two-way integration with sales CRM: (1) Tracking sales team actions and prospect responses and (2) Pulling CRM data to populate and personalize sales outreach. This feature was mentioned in 79 Aloware reviews.

Integrates with calendar software so users can seamlessly schedule calls. This feature was mentioned in 78 Aloware reviews.

Automatically assign strategic leads and accounts to individual reps in a shared bucket for anyone to work on. 78 reviewers of Aloware have provided feedback on this feature.

As reported in 77 Aloware reviews. Retains and incorporates company-approved messaging and presentations into emails, calls, meetings, etc.

Orchestrates automated sales tasks and outreach across a number of channels (email, calls, social media, etc.) and/or integrated systems. This feature was mentioned in 76 Aloware reviews.

Reports on the effectiveness of an entire outreach workflow as well as the effectiveness of specific marketing materials, messaging, outreach tactics, and team members. This feature was mentioned in 76 Aloware reviews.

Surfaces relevant insights about how a team member can perform better, either with improved sales techniques or prospect-specific hints. 76 reviewers of Aloware have provided feedback on this feature.

Provides gamifaction features to rank sales reps on performance This feature was mentioned in 72 Aloware reviews.

Based on 140 Aloware reviews and verified by the G2 Product R&D team. Presents information about the individual being called before the call begins.

Based on 134 Aloware reviews and verified by the G2 Product R&D team. Gives agent a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Based on 107 Aloware reviews and verified by the G2 Product R&D team. Ensures that the caller experience is seamless across their entire call.

Based on 103 Aloware reviews and verified by the G2 Product R&D team. Allows a supervisor to listen to a call and train in real time.

Based on 105 Aloware reviews and verified by the G2 Product R&D team. Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Based on 146 Aloware reviews and verified by the G2 Product R&D team. Record calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Based on 108 Aloware reviews. Decides response type by determining if voice is a human response or an answering machine.

Based on 105 Aloware reviews and verified by the G2 Product R&D team. Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. Administrators can configure the IVR with multiple branches to improve the identification, segmentation, and routing of callers to qualified agents.

Based on 105 Aloware reviews and verified by the G2 Product R&D team. Removes phones numbers in an uploaded phone list of numbers in the National Do Not Call Registry.

Based on 122 Aloware reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Based on 47 Aloware reviews. Enables users to send mass text message campaigns

As reported in 50 Aloware reviews. Facilitates two-way text messaging to encourage consumer engagement and loyalty

Provides the ability to schedule single or bulk text messages to recipients on a specific date and time 50 reviewers of Aloware have provided feedback on this feature.

As reported in 47 Aloware reviews. Provides automatic text message replies to recipients

As reported in 47 Aloware reviews. Provides automatic URL shortening to use less characters via text

Sends out multimedia via text messages, such as coupons, pictures, and audio This feature was mentioned in 50 Aloware reviews.

As reported in 50 Aloware reviews. Offers features for personalizing text messages based on customer information or past behavior

Allows users to establish automated workflows and triggers to deliver transactional text messages 48 reviewers of Aloware have provided feedback on this feature.

Provides tools for evaluating customer interactions This feature was mentioned in 13 Aloware reviews.

Offers features for maintaining fair and consistent scoring 12 reviewers of Aloware have provided feedback on this feature.

Based on 13 Aloware reviews. Generates quality and performance reports

Tools for providing personalized feedback and coaching sessions 13 reviewers of Aloware have provided feedback on this feature.

As reported in 13 Aloware reviews. Provides a centralized dashboard for agents to view their scores and feedback

Based on 12 Aloware reviews. Tools for educating and training agents

As reported in 13 Aloware reviews. Integrates with other customer service or CRM software

Based on 12 Aloware reviews. Helps ensure customer privacy and data protection

Based on 232 Aloware reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Based on 224 Aloware reviews and verified by the G2 Product R&D team. Accepts contacts initiated through SMS or other mobile text functions.

Allows CSRs to receive and answer customer emails. This feature was mentioned in 172 Aloware reviews.

Based on 209 Aloware reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 209 Aloware reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 198 Aloware reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Based on 111 Aloware reviews. Provides some level of analytics based on keywords and vocal tones.

Based on 205 Aloware reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.

Based on 190 Aloware reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 212 Aloware reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.

Based on 201 Aloware reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 214 Aloware reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 200 Aloware reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 241 Aloware reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 220 Aloware reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. 184 reviewers of Aloware have provided feedback on this feature.

Allows supervisors/managers to record and review telephone conversations of agents. This feature was mentioned in 40 Aloware reviews.

Based on 40 Aloware reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Provides pre-built or customizable performance reports 45 reviewers of Aloware have provided feedback on this feature.

Automates tasks and features for added convenience This feature was mentioned in 46 Aloware reviews.

As reported in 47 Aloware reviews. Offers a white labeling service for agencies or resellers to customize platform branding

Provides businesses with 5- to 6-digit short codes for running text marketing campaigns 45 reviewers of Aloware have provided feedback on this feature.

As reported in 45 Aloware reviews. Facilitates the integration of text messaging into existing business applications through an SMS gateway API

Allows users to create lead prioritization rules to prioritize the msot important bueyrs and customers. This feature was mentioned in 76 Aloware reviews.

Provides lead scoring features that allow user to target leads that are the most qualified and likely to engage 76 reviewers of Aloware have provided feedback on this feature.

As reported in 76 Aloware reviews. Provides features that allow users to identify and automate the best time to send out emails or other sales engagement communcations

Provides AI and machine learning features that offer predictive recommendations no how to engage with buyers based on historical buyer behavior. 76 reviewers of Aloware have provided feedback on this feature.

Allows inflow of requests through various digital channels such as email, social media, etc. This feature was mentioned in 41 Aloware reviews.

Allows users to access the software using mobile devices. 41 reviewers of Aloware have provided feedback on this feature.

As reported in 41 Aloware reviews. Provides queue management in case of increase in case/call inflow.

Based on 41 Aloware reviews. Allows distribution of incoming calls to agents.

Based on 40 Aloware reviews. Allows users to request a call back.

Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. This feature was mentioned in 39 Aloware reviews.

As reported in 39 Aloware reviews. Allows automatic distribution of incoming calls to the agents.

Allow managers/supervisors to monitor calls for quality assurance purposes. This feature was mentioned in 40 Aloware reviews.

Based on 40 Aloware reviews. Allows managers/supervisors to evaluate the performance of agents.