ALICE Reviews & Product Details

Our communication has been greatly improved in terms of timeliness and the ability to create, manage, and resolve tickets via a variety of communication channels. Review collected by and hosted on G2.com.

Guest profiles seem to disappear frequently, forcing me to constantly create new ones a scenario that I find unpleasant and which I despise. Review collected by and hosted on G2.com.

Increase the interaction between clients Review collected by and hosted on G2.com.

Not that I am aware of as of now. Will continue monitor Review collected by and hosted on G2.com.

Alice is like a best friend at work! She's a powerful work horse. With user friendly controls , a well thought out dashboard, and alerts you won't fail to notice, my job igor easier day one! Communicate with customers through the Alice platform and never worry about missing a message. It's smooth and powerful. The message delivery is fast and consistent. I love Alice for communicating guests requests to housekeeping, f and b or even management without worry the messages weren't delivered. It's so efficient. Thank goodness, we have alice on board! Review collected by and hosted on G2.com.

There's very little to dislike! I guess the graphics could be a little larger and easier to see. Review collected by and hosted on G2.com.

Very easy to use to contact guests. Can even use "quick text" options. Review collected by and hosted on G2.com.

Guest profiles seem to disappear and I feel like I am always creating new ones. Review collected by and hosted on G2.com.

Responsiveness and ability to create, operate, close tickets in many modes. Review collected by and hosted on G2.com.

Yearning for a dark mode, PWA compatibility, and a way to select many open conversations Review collected by and hosted on G2.com.

I like that it is mostly set up like a basic calendar, so it's easy to view and work within daily. I like that it specifies which user set up the ticket/task- this makes it easy to direct questions to the correct person. Working in a hotel, things are operating around the clock and so there are always multiple hands in the pot. It's nice to be able to tell who worked on what. I also like that you can assign tickets to specific users. Review collected by and hosted on G2.com.

It looks a little messy. The design uses simple/clean colors, but it still looks a little chaotic. We just switched from the GoConcierge version. This is not as intuitive. I typically don't have to use any sort of training or how to for software/programs- and I can click around to figure things out. There seem to be a few things that aren't easy to figure out. Our front desk agents find it very confusing. I don't care for the notifications at the top that show you all open tasks, but that's mainly because I'm OCD. I prefer seeing the red dot on the calendar to show open tasks- just a personal preference though. I definitely don't like the way reports print/download. Not all of the information shows on the report- words are cut-off. It doesn't look great. Not sure if there is a way the administrator can change formatting or not. Review collected by and hosted on G2.com.

During the use of ALICE Staff, our communication has reached a new level. ALICE Staff is easy to use, as well as intuitive. With the help of ALICE Staff, we were able to improve our customer service. Review collected by and hosted on G2.com.

During the use of ALICE Staff, I and other personnel have not identified minuses. Review collected by and hosted on G2.com.

You can add and keep guest information under certain categories. Review collected by and hosted on G2.com.

Extra tabs for irrelevant information. It's not needed and there's no way to take it away. No tabs for information that is needed, making you put everything in the notes section. Review collected by and hosted on G2.com.

I like that I can communicate with many coworkers at once instead of having to individually communicate with each of them. I also like that you can see what's going on across the board. Review collected by and hosted on G2.com.

I would like to have more control over what happens on the platform instead of only getting to view certain things. Review collected by and hosted on G2.com.

I love the interface and flow of this software Review collected by and hosted on G2.com.

It could use some more customization options Review collected by and hosted on G2.com.