--- title: Oracle Hospitality OPERA Property Management System Reviews meta_title: 'Oracle Hospitality OPERA Property Management System Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how Oracle Hospitality OPERA Property Management System works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 65 scale: '5' date_modified: '2026-08-07' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Oracle Hospitality OPERA Property Management System Reviews **Vendor:** Oracle **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 65 ## About Oracle Hospitality OPERA Property Management System Oracle Hospitality OPERA Cloud Services are a cloud-based, mobile-enabled platform for next-generation hotel management. Based on OPERA, the leading enterprise solution suite for the hospitality industry, OPERA Cloud offers an intuitive user interface, comprehensive functionality for all areas of hotel management, secure data storage and hundreds of key partner interfaces to meet the needs of hotels of all types and sizes. Oracle Hospitality is a proud AHLA Platinum Partner. ## Oracle Hospitality OPERA Property Management System Reviews ### 1. Best-in-Class Integrations with Customizable Interface & Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Oracle Hospitality OPERA Property Management System?** The integration to other systems is beyond compare. We have had zero issues with integration to the multiple other non Oracle systems we use. The interface is customizable for each department or user if you want to allow it. We worked with a third party for integration; they lead the effort in concert with the PM from Opera. Training for the system was in person and was excellent. It ran well and questions were asked and answered with the trainer onsite. Go live had trainers available to the end users. **What do you dislike about Oracle Hospitality OPERA Property Management System?** The system’s permissions are a bit complicated. Our trainers and consultants set most of them up for us, but as we’ve needed to refine things over time, it has taken a while to make sure we’re getting it right. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** We had issues integrating with our old PMS, and we found it difficult to work with. Opera has eliminated those problems for us. The Opera store for integrations is easy to use and navigate, which has made the process much smoother. The reporting flexibility is another area that is definitely elevated compared to our previous system. We’re able to customize reports to get exactly what we need. ### 2. Powerful All-in-One Hotel Platform, Held Back by an Outdated Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Oracle Hospitality OPERA Property Management System?** It’s ability to seamlessly centralise reservations, billing, and guest management into one reliable, industry proven platform for efficient hotel operations. **What do you dislike about Oracle Hospitality OPERA Property Management System?** Its outdated interface can make everyday tasks slower and less intuitive than modern systems. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Its solving the complexity pf managing our hotel operations by bringing reservations, checkins, billing, and gust data into one centralized system. ### 3. Stable service but support is not good **Rating:** 2.5/5.0 stars **Reviewed by:** Israel C. | IT Hospitality Services Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Oracle Hospitality OPERA Property Management System?** Opera is an excellent suite for hotel management, covering all the essential activities that a PMS should handle. In some cases, it goes above and beyond by offering additional features that other PMSs either consider nice-to-have or do not include at all **What do you dislike about Oracle Hospitality OPERA Property Management System?** Everything works well until you need support. You have to use their ticket system, which takes too long to respond, even for priority 1 issues. I've had tickets go unanswered for over a week. There's no way to escalate incidents or contact someone directly. Sadly, it feels like our organization is just another number to them. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Currently, Opera has not resolved any issues I previously encountered with other PMSs; it is only slightly more stable than others. To be fair, I must acknowledge that connectivity is not an issue for them. As the most widely used PMS globally, there are numerous integration options available. ### 4. Powerful suite but poor customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Giovanni P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Oracle Hospitality OPERA Property Management System?** It is very powerful with plenty of integrations **What do you dislike about Oracle Hospitality OPERA Property Management System?** The customer service is poor, Oracle doesn't show big care for clients **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Property Manager System for the Hotel ### 5. PMS **Rating:** 5.0/5.0 stars **Reviewed by:** Sarvagya Singh S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Oracle Hospitality OPERA Property Management System?** Opera is the most suitable and easy to use software that is available nowadays for handling large hospitality businesses **What do you dislike about Oracle Hospitality OPERA Property Management System?** It's too costly than other PMS's available in market **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Enhancing the reservation and checkout process manages all inventory compare all balance sheets ### 6. Amazingly simple yet detailed. **Rating:** 5.0/5.0 stars **Reviewed by:** Ajit M. | Front Office Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Oracle Hospitality OPERA Property Management System?** Some of the most helpful features of OPERA PMS include: Reservation Management: Allows for easy creation and management of reservations, including the ability to check availability and rates in real-time. Guest Management: Provides access to guest information, including contact and billing details, as well as the ability to store notes and preferences for repeat guests. Room Management: Allows for real-time updates of room status, including housekeeping and maintenance requests, as well as the ability to assign rooms and view floor plans. Front Desk Management: Provides tools for managing check-ins and check-outs, including the ability to process payments and handle special requests. Reporting: Offers a variety of reports, such as occupancy and revenue reports, to help hotels track and analyze their performance. Integrations: OPERA PMS can integrate with other systems such as revenue management, sales and catering, and online booking systems. Mobile Access: allows the staff to access the system from mobile devices and update the information in real-time. Automation: Many routine tasks such as billing, guest communication, and inventory management can be automated with the use of this software. These features allow hotels to manage their operations more efficiently and provide a better experience for guests. **What do you dislike about Oracle Hospitality OPERA Property Management System?** Complexity: Some users may find the software to be complex and difficult to navigate, especially for those who are not familiar with PMS systems. High Cost: The software can be expensive, especially for small hotels and independent properties. Limited Customization: Some users have reported that the software is difficult to customize to specific needs and workflows, which can limit its effectiveness for certain types of properties. Technical Support: Some users have reported issues with getting timely technical support or difficulty reaching a customer service representative. Integration Issues: Some users have reported issues with integrating the software with other systems, such as accounting software or payment processors. Limited scalability: the software may not be suitable for large properties that have many rooms and need to manage a large number of guests. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Reservation and guest management: By providing real-time access to reservation and guest information, OPERA PMS helps hotels streamline their operations and improve guest satisfaction. Room Management: The software helps hotels to manage the room inventory, housekeeping, and maintenance requests in real-time, which can lead to an improvement in guest satisfaction and an increase in revenue. Front Desk Management: OPERA PMS provides tools for managing check-ins and check-outs, including the ability to process payments and handle special requests, which can help hotels to improve the overall guest experience. Reporting: The software provides a variety of reports, such as occupancy and revenue reports, which can help hotels track and analyze their performance. Integration: OPERA PMS can integrate with other systems such as revenue management, sales and catering, and online booking systems, which can help hotels to improve their operations and increase revenue. Mobile Access: Allows the staff to access the system from mobile devices, which can improve the communication and coordination among the staff. Automation: Many routine tasks such as billing, guest communication, and inventory management can be automated with the use of this software, which can save time and improve efficiency. ### 7. Opera was very useful and amazing management program **Rating:** 5.0/5.0 stars **Reviewed by:** Ersagun . | Front office manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Oracle Hospitality OPERA Property Management System?** Its easy to use, smart and optimize you to learn all details of the program. You can easly keep follow duties on use. Your reportings are easy to get and open to develop yourself. **What do you dislike about Oracle Hospitality OPERA Property Management System?** The think is you should upgrade the program for use all options professional. Your company should pay it but owners they dont want to pay more for a upper level of opera. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Its good to contact with agents if you need or if you have any problem. It is good to orginise hotel operations and room management . If we need any report easly we can check it. ### 8. I strongly recommend OPERA **Rating:** 5.0/5.0 stars **Reviewed by:** Yasar P. | Network Member Online Engineering Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Oracle Hospitality OPERA Property Management System?** User friendly interface, quick implementation, Add value to our management skills and improvement for our yearly achievement aims. Our team had many great feedbacks regarding your system implementation **What do you dislike about Oracle Hospitality OPERA Property Management System?** Nothing I would say to not working well. I strongly advise you ask more feedbacks and more frequently inquire queries from users directly. It will give us more positive improvements in the future **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Which projects we handled with the end user, we always keep in touch. And any issues any queries ended up with solutions. Created events , room bookings , event bookings solved very fine and smooth ways ### 9. Very easy and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Muez K. | Assistant Reservations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Oracle Hospitality OPERA Property Management System?** Its very user friendly and everything is available right in front of you. Very user friendly and easy to explain to newer users **What do you dislike about Oracle Hospitality OPERA Property Management System?** Its a little but laggy and slow sometimes. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** It basically make's everything from guest checkin to checkout very straight forward, simple, fast & effective. Its much faster than normal and helps in guest satisfaction ### 10. Simple and effective product **Rating:** 3.0/5.0 stars **Reviewed by:** Ahmed A. | Oracle PMS Application Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Oracle Hospitality OPERA Property Management System?** It saves time and helps you to generate high revenue, easines in using the product. You can handle whole hotel operations in single product. This is a monopoly product. **What do you dislike about Oracle Hospitality OPERA Property Management System?** One and only problem found is the support from the oracle on escalations. If any issues escalated they come back to us as bug instead of fixing the issue. Opera mobile.. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Opera pms helps you to control the operation without any difficulty. It helps you to generate maximum revenue with minimum resources. Pms has helped lot to increase the revenue ### 11. Easy and reliable Hospitality management system **Rating:** 4.0/5.0 stars **Reviewed by:** Anushka J. | Summer Internship, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Oracle Hospitality OPERA Property Management System?** 1. This can be used across different countries. 2. And across different brands. 3. Better detail intensive property management system as compared to other systems available. 4. User friendly interface along with a good PMS. **What do you dislike about Oracle Hospitality OPERA Property Management System?** 1. The website can be a bit laggy during low connectivity. 2. Unable to make multiple reservations or not being able to change names through add on option . 3. Customer service takes time to respond. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** 1. It is an excellent hotel management application which provides you with great benifits. 2. Effective for large scale hospitality management with features like emergency reports. ### 12. Very easy system **Rating:** 5.0/5.0 stars **Reviewed by:** Aya S. | Receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Oracle Hospitality OPERA Property Management System?** Preferences and guest history which help in future booking in acknowledge the guest needs. **What do you dislike about Oracle Hospitality OPERA Property Management System?** It's really advanced system everything is good except the reports takes some times which makes the work slow a little bit. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** It helps with process and makes it easy ### 13. Attention to detailed **Rating:** 4.5/5.0 stars **Reviewed by:** mostafa a. | Corporate Soft Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Oracle Hospitality OPERA Property Management System?** The history of each guest with the update of the feedback, easy traking and make the guest staisfy before arrrivaing **What do you dislike about Oracle Hospitality OPERA Property Management System?** changing the password every short time, require to marge and add more detailed like give an opition to the guest to place hius feedback on tablet at Reception **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** all the detailed are there and there is no confusion ### 14. Best PMS for Hotel industry **Rating:** 4.5/5.0 stars **Reviewed by:** Nazer O. | Senior Executive - Reservations , Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Oracle Hospitality OPERA Property Management System?** Pretty clean user interface. Can be used with minimum technical kn6. **What do you dislike about Oracle Hospitality OPERA Property Management System?** Some options are restricted to certain regions and not available for user interface. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** It's one and all solution for property management system. It has limitations to connect with certain interfaces in certain region. Often place challenges with reporting. ### 15. Much needed solution **Rating:** 4.0/5.0 stars **Reviewed by:** Mazhar B. | Inventory Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Oracle Hospitality OPERA Property Management System?** Its helps you better manage your properties in hospitality industry and help you maximise the facilites to their fullest capacity **What do you dislike about Oracle Hospitality OPERA Property Management System?** Pricing might be something of concern but that too varies from company to company **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** It is helping to reduce the perishablilty of the available capacity of the hotels. ### 16. Platform and configuration is user friendly. But you need to be familiar with the system. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Oracle Hospitality OPERA Property Management System?** The gui is exceptional compared to other pms i have used. **What do you dislike about Oracle Hospitality OPERA Property Management System?** Creating oracle tickets. It takes time to get things sorted **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Typical issue are the end or end xml / inventory updates. These causes a lit of discrepancies on both ends ### 17. I have worked in Oracle PMS and Opera for 5 star hotel chains in Maldives, KSA **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Oracle Hospitality OPERA Property Management System?** Details of information captured and the solid backend of DB added to the Guest profile, room allotment, and checking process. The easy of usage. **What do you dislike about Oracle Hospitality OPERA Property Management System?** Price and the support structure, all others are fine. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Catering to the PMS requirements. ### 18. Amazing product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Oracle Hospitality OPERA Property Management System?** What we arw looking for, we could easily fetch from the system. Thats the advantage **What do you dislike about Oracle Hospitality OPERA Property Management System?** There could be few more filters for people who are looking for specific categories **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Many of areas we are not able to find property but in this system we could find areas which unseen for us. ### 19. Best Management system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Oracle Hospitality OPERA Property Management System?** Easier to deal and train your associates **What do you dislike about Oracle Hospitality OPERA Property Management System?** Limited of sessions usage only three during while logged in **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Facilitate business blocks and groups ### 20. The features nd configurations it has That’s very helpfulll **Rating:** 4.5/5.0 stars **Reviewed by:** Dharmveer k. | Pool & Deck supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2022 **What do you like best about Oracle Hospitality OPERA Property Management System?** It's a very smooth running software compare to other software for hospitality,I find it very easy understand nd operate the operation with the help of this software. **What do you dislike about Oracle Hospitality OPERA Property Management System?** Some time it's getting very slow nd time to time there is minor issue within preview the report.But it happens very rare.if they can improve on speed that will I'll make more smooth. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** To save time,running operations smoothly,it helps u keep track of all work related records. ### 21. stable and reliable PMS **Rating:** 4.5/5.0 stars **Reviewed by:** Afroz M. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Oracle Hospitality OPERA Property Management System?** A stable system with very rare glitches, easy to manage and train the staff. possible integrations with third parties. **What do you dislike about Oracle Hospitality OPERA Property Management System?** Oracle pricing and licensing model, GUI can be improved. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Hotel operations, Reservations, and Myfidelio connectivity with the channel manager etc ### 22. Great hotel system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Oracle Hospitality OPERA Property Management System?** Ease of access, able to run reports easily. Support team is readily available if there are issues. Makes check in for hotel guests easy and menus are easily accessed. **What do you dislike about Oracle Hospitality OPERA Property Management System?** We have some duplicates of some reports, but that could be something on the property level of IT. We just integrated it with a new key system and every once in a while the two have trouble talking to each other and I have to remake keys. Also with the mobile app, additional guests don't filter into Opera right now. **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** I haven't used other PMS systems but this one is pretty easy to use overall. My understanding is this system has been around many, many years. It's reliable. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Able to find discrepancies and information easily with the various reports. It's easy to download various data from Opera and input into spreadsheet. It's easy to check in guests with this system and make changes as needed. I am able to teach new hires easy with this system too and it's not too complicated. ### 23. Best PMS **Rating:** 4.0/5.0 stars **Reviewed by:** Dushan G. | Director, Revenue Management, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Oracle Hospitality OPERA Property Management System?** Opera offers great versatile functionalities for hospitality accommodation providers. They have a sophisticated backend system to ensure smooth frontend system performance. **What do you dislike about Oracle Hospitality OPERA Property Management System?** Customer service can be a little painful. This is also due to the fact that they have a large clientele base and almost a monopoly in the property management system market. Long-term business functionality can be better. **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** Highly recommend. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** We use Opera as our preferred property management system across the chain except for long stay properties as they don't have leasing option in the Opera PMS system. ### 24. Opera the Best For Hospitality **Rating:** 5.0/5.0 stars **Reviewed by:** Hamada E. | Front Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Oracle Hospitality OPERA Property Management System?** Opera Software is one of the best tools for hospitality management; with this software, you can monitor and follow the guest journey from the initial request to the final check out and even after checkout. Also, you can meet and exceed guests' desires and expectations; the software efficiently manages all these features. We were using this system for years and still meet our needs and fulfill guests' requests. The support team is helpful and goes the extra mile for your convenience. Reports in the opera system one of the significant advantages and added value; you can generate whatever information you need to assist in your operation, and also, you can customize notifications if required. **What do you dislike about Oracle Hospitality OPERA Property Management System?** The Only issue with the opera system that I had experienced the system in two different countries, and I found support team and prices vary from one country to another. Even though they provide the same product with the same version, but the overall experience is positive. **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** Highly recommend using the software for all properties that operate multiple departments to ease and get efficient communication. This Software is also available in a lite version where they limit the features but do not affect the overall operation goals. The use of the lite version is suitable for a small property. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Oracle Hospitality Opera System Facilitate the communication process in the property and reduce the use of paperwork. At the same time help to serve the guest efficiently and professionally. Opera helps to monitor our expenses and at the same time maximizing our profit. Thanks to the opera System that we can keep guests' records and data safely. ### 25. OPERA PMS is the best global solution on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Oracle Hospitality OPERA Property Management System?** This system is able to handle all of the local and regulatory compliance requirements we need in our portfolio. **What do you dislike about Oracle Hospitality OPERA Property Management System?** While the product is fantastic, getting services from Oracle can be challenging and requires navigating though a lot of red tape to get in touch with the right team for service. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** We are able to get a global PMS system and leverage features that we may not be able to create on our own. ### 26. Over 20 years as a user, installer & integrator **Rating:** 5.0/5.0 stars **Reviewed by:** Alan M. | PMS Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Oracle Hospitality OPERA Property Management System?** It is a hotel school. This stable PMS is so vast that I have not seen any competitor products coming closer to it in functionality. Yet, the magic is, it can efficiently manage a hotel as small as 16 rooms to the world's largest chain hotels with thousands of rooms. Interconnectivity with third-party products, report accuracy, handling an individual reservation to massive allotment bookings, connecting multiple properties of a single chain or an owner to maximize revenue generation, I think Opera PMS stands out. Each module within this PMS is very detailed, be it Guest Profile, Reservations, Front Office, Housekeeping, Account Receivable, Group Bookings, etc. And still, each hotel can customize every area to their standard or easy of use. **What do you dislike about Oracle Hospitality OPERA Property Management System?** Every country has a local office to handle the 1st level of customer support. Most of the time they sort out issues. But rarely, there are issues that need to be escalated to 2nd level of support which may be a regional office or Oracle. There will be some delays. Like many users said here, the slowness or delay is not purely due to the product. Most of the time it is due to their hotel networks, server capacity, etc that can be sorted out by their IT Managers. **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** It is a masterpiece among other property management systems, or Oracle wouldn't have bought Micros :-) Proper training is crucial to make max use of this wonderful & indispensable product of leading chain hotels **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** It helps efficiently, most of the time error-freely manage a hotel of any size on a daily basis with a set of other hotel products interconnected to it. ### 27. I work as a night auditor and this system is very reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2019 **What do you like best about Oracle Hospitality OPERA Property Management System?** The ease of use while processing my audit is wonderful. It is literally 3 clicks when everything has been processed properly for the day. I worked for motel 6 previously, compared to their proprietary software OPERA PMS it is a huge step up. **What do you dislike about Oracle Hospitality OPERA Property Management System?** The interface is dated and has so many screens that open over each other. It just needs a refreshed interface. **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** Great system it just needs a facelift and the windows getting lost in each other is very annoying. Sometimes I have to slide over three screens to get to what I was working on. That glitch stinks but the ability to look at information on all of the stacked screens without exiting is very helpful sometimes while building a reservation. It is very overwhelming when you are a new user to learn the interface. Took me longer with this system than others. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** I have realized that with this system there are no errors I am unable to find a simple fix for. Billing issues are so much more simple with this software compared to other software. Some make it nearly impossible. ### 28. Generally good operating system **Rating:** 3.5/5.0 stars **Reviewed by:** Julien D. | Student Front Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2019 **What do you like best about Oracle Hospitality OPERA Property Management System?** I like the ease of use of this system. Generally all the functions that one needs to run the hotel are there. There have been few times where I feel I am completely unable to perform the functions of my job due to the lack of options within this software. I also find this program to be fast. The shortcut key options allow you to move around quickly in the program, and load times are generally low. The customizable options are great as well. After having issues with quickly seeing some guest information in the system, our IT manager aided in adding different reports to the program and adding different columns within certain screens. **What do you dislike about Oracle Hospitality OPERA Property Management System?** The user interface feels dated and somewhat unintuitive in the placement of items. A believe at least a visual overhaul is due. In addition the program can crash often leading to long guest waiting times. There have been instances of a propertywide crash that resulted in a complete inability to provide service. **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** This is an industry standard property operating system for hotel operations as well as sales. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Simple operations problems related to running a mid size hotel property. I've realized many benefits in assisting guests in a variety of manners. This includes making reservations calls and determining room availability, room rates and accurate room descriptions for guests. I've also been able to effectively bill guests by setting up accurate routing information and tax exemptions. ### 29. Oracle Hospitality OPERA Property Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Esther W. | Hotel Receptionist, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Oracle Hospitality OPERA Property Management System?** Opera is very comprehensive in its features and all the features one need to run a hotel from client reservation are available. This amazing tool is user friendly, and fast to work with such that customers dont have to wait long to be served. **What do you dislike about Oracle Hospitality OPERA Property Management System?** It sometimes load slowly thus making the process or reservation take long. **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** I assure you this product is worth buying and investing in your business. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** This software makes it possible to smoothly run a hotel in all departments and manage the service without customers complaining. It is easy to check in people and pre-check as well. Handling check out and cashiering is simple. ### 30. Best system for hotel operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2018 **What do you like best about Oracle Hospitality OPERA Property Management System?** I like that the program is standard, used it in many different counties, across different brands. Very user friendly **What do you dislike about Oracle Hospitality OPERA Property Management System?** I do not like that on the current version I am using, room status does not show **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** Internationally known and most user friendly hotel operating system **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Ease of use for employees, simple receipts for guests. ### 31. Veteran Hotel Property Management System **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan B. | General Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Oracle Hospitality OPERA Property Management System?** Opera has been a foundational part of many hotels' success in serving guests. Compared to other property management systems available, Opera is one of the more detail-intensive property management systems. While this can make a steep learning curve, the amount of functionality and making sense of the data is one of the best. Very rarely in the nearly 7 years of experience with Opera have I come to place where it wasn't able to do something to better serve the guest. This product is quite comprehensive in its features and sheer amount of reports. **What do you dislike about Oracle Hospitality OPERA Property Management System?** In the not too distant past, Oracle bought the Opera PMS platform. While the functionality has been improving (such as better integration with outside web platforms), the amount of bug and glitches have also grown. We recently went through an upgrade that would be great but the amount of problems it has created (on things that used to work great) has me regreting updating the system. **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** Opera is a good solution to the modern hotel business. While small brand hotels and motels may not need such a robust solution, Opera is the standard for large operation hotels. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Opera PMS is an excellent tool for taking and fulfilling hotel reservations. The amount of detail they've put into the system handles 99% of your guest concerns. ### 32. The only choice for PMS **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia H. | Executive Steward, Hospitality, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2019 **What do you like best about Oracle Hospitality OPERA Property Management System?** This system is a next generation system. Some pms systems seem to translate directly from old school pen and paper but Opera creates its own system and encompasses what hotel professionals need today. It also integrates within your property and brand and can communicate with other systems to make your life easier. **What do you dislike about Oracle Hospitality OPERA Property Management System?** I don't dislike anything about it really. If I had to be picky I could say that it could boot up a little faster, but that's just grasping at straws. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** My favorite business problem to use Opera for is room service amenities. Being that I'm not In rooms, this is one of the best food and beverage solutions through Opera. ### 33. Essential! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2019 **What do you like best about Oracle Hospitality OPERA Property Management System?** User friendly interface that had been perfected over the years. I have one platform to run different reports, and all essential informations that front desk is providing in regards to guest preferences. **What do you dislike about Oracle Hospitality OPERA Property Management System?** Having to retype my credentials each time. Sometimes it get slow to start with but this could be due to internal internet slowdown. **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** It is a essential, over the years perfected, software for hotel industry. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Checking guests arrivals, traces in regards to special request, printing reports to employees. ### 34. Makes it difficult for users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2019 **What do you like best about Oracle Hospitality OPERA Property Management System?** Not much about opera property management is likable. **What do you dislike about Oracle Hospitality OPERA Property Management System?** The entire program of opera property management systems. Its not user friendly. My colleagues have been using it for 2.5 years & did not know where to put the 2nd credit card for incidentals. **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** You may need to call customer service for help. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Hotel management and no benefits i can speak of. ### 35. The perfect Property Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2019 **What do you like best about Oracle Hospitality OPERA Property Management System?** The best about Opera Property Management is the efficiency in rooms inventory management. So convenient for Front Office, House Keeping and other Operating departments and for Sales department too. **What do you dislike about Oracle Hospitality OPERA Property Management System?** Opera Property Management is simply perfect, no dislikes **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** The best **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Room inventory management, all kind of reports. ### 36. Opera **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Oracle Hospitality OPERA Property Management System?** Opera is extremely user friendly. It is easy to navigate. I work in a reservations office and this system helps our department run efficiently and effectively as possible. **What do you dislike about Oracle Hospitality OPERA Property Management System?** Unable to make multiple reservations or not being able change names through the Add-on option without loosing the contact information. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Opera and Oracle run hand in hand it makes it easy for all aspects of the resort to be managed properly from restaurant spa to resort rooms without having to use many other systems. ### 37. Hyatt Hotel Opera **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Oracle Hospitality OPERA Property Management System?** I like how compact it is. You can do so many things through this software, from checking guests in, to switching things for housekeeping. It's a very versatile service. **What do you dislike about Oracle Hospitality OPERA Property Management System?** It can be somewhat clunky. It takes a while to load, at times, so when I need it for a guest and it's taking too long to load, it's a bit stressful. A lot of things aren't as straightforward as it's more recent, updated counterpart, Colleague Advantage. Whereas in Colleague, I can easily pull something up just by clicking something, through Opera, it requires a lot more steps. **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** There are a lot of things this product can do, so definitely pay attention to the tutorials provided at training! Ask lots of questions, too. I'm still finding out things Opera is capable of. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Managing housekeeping, keeping various reservations up to date, and altering guest information to avoid confusion. ### 38. General Great **Rating:** 3.5/5.0 stars **Reviewed by:** Margaret C. | Front Desk Agent, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Oracle Hospitality OPERA Property Management System?** Used in the hotel industry at our front desk, Opera property management is generally easy to navigate, and even featured hotkeys for those quick on the press. Basic menu options make for quick and knowledgable selection, and new hires catch on quick with their easy-to-learn features. **What do you dislike about Oracle Hospitality OPERA Property Management System?** When updating, the whole system is unusable, which made check-ins a little harder to do, having to revert back to manual front desk options, such as imprinting cards for payment, and manually keeping a log of all guest check-ins. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Opera provides a sleek system that you can use to place guests on a virtual waiting list if they come for early check in, assign rooms based on details featured in a separate section of rooming list, and collect payments as well as create invoices in a matter of a few clicks. Even emailing invoices is simple. ### 39. Excellent Property management system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Oracle Hospitality OPERA Property Management System?** I love how it interfaces with all other systems to give you total control of your property ensuring maximum revenue collect andxease of use **What do you dislike about Oracle Hospitality OPERA Property Management System?** There is nothing i can think of that I dislike about opera **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** Buy it it is well worth it **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Ease of use and training and especially it’s interface with other systems ### 40. Front desk agent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2019 **What do you like best about Oracle Hospitality OPERA Property Management System?** The opera system is user friendly and simple. **What do you dislike about Oracle Hospitality OPERA Property Management System?** When it’s down and unable to sync with printers **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** It’s the heart of the hotel business. This is how your able to communicate with housekeeping,maintenance as well as what the room outcome is going to be. Billing and booking is also used in the system ### 41. The brain of the hotel **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2018 **What do you like best about Oracle Hospitality OPERA Property Management System?** This is a flexible search tool. Guest profiles can be searched in multiple ways and pretty quick. It shows some user support with quick and smart shortcut. The tool can be used by multiple positions which allowing information to be integrated and well-structured. Enormous database enabling effective and thorough history tracking. **What do you dislike about Oracle Hospitality OPERA Property Management System?** Poor design. Opera looks like an outdated 90s app. The tool shows very user-friendly interaction. Process speed is not consistent while lagging occurred occasionally. There're some glitches and errors occurring on a daily basis that makes the data entry somewhat difficult. Some familiar errors are reported several times but not fixed. There's no way to report a problem or interactive way to communicate directly from user end to the system. Opera does not integrate well with other systems such as online reservation system. All online booking has to be edited by the hotel agent to make information uniform. It runs pretty slow for check in/out process. **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** You need alot of human resources in the reservation department to polish data to make every booking uniformed, workable. Should work closely try to intergrate different the systems. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** I worked with OPERA everyday as a reservation agent. This is an effective system for large scale hotel in managing a great deal of guest and booking data. ### 42. Well over 10 years in Hospitality **Rating:** 5.0/5.0 stars **Reviewed by:** Dosha S. | Airline & Travel Specialist , Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2018 **What do you like best about Oracle Hospitality OPERA Property Management System?** Opera is by far my favorite PMS product used in over 4 properties. The functionality, ease of use and all its plugins help with the overall operations of a Hotel! **What do you dislike about Oracle Hospitality OPERA Property Management System?** The biggest downfall is Opera support... Its during the escalation process that just is way too time consuming! **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Overall operations of the hotel, from check in go every thing in between (including dividing the house for housekeepers) emergency reports, rolodex, cashiering all the way to check out. ### 43. Opera PMS **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Oracle Hospitality OPERA Property Management System?** I like that the system is easy to navigate and pretty self explanatory. I feel like anyone can easily learn to use this system **What do you dislike about Oracle Hospitality OPERA Property Management System?** The system freezes alot, and sometimes you have to click through many options to get where you need to be **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** We use the system to manage hotel reservations ### 44. Opera keeps us running **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2019 **What do you like best about Oracle Hospitality OPERA Property Management System?** I love using opera. It keeps track of our hotel from front desk reservations to housekeeping. Wouldn't trade it for a thing **What do you dislike about Oracle Hospitality OPERA Property Management System?** Always wish it was faster and did not logout when not using it **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Not really solving problems but more smooth operations then anything. ### 45. Works But Outdated **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2018 **What do you like best about Oracle Hospitality OPERA Property Management System?** The software is very easy to use and has several quick key commands that help you with navigate the system smoothly. This speeds up check-in times at hotels. **What do you dislike about Oracle Hospitality OPERA Property Management System?** The software is a bit old and outdated and could use a facelift to make it more user-friendly. **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** It is a simple and effective way to manage your hotel **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** This helps us quickly and effectively check in guests at the hotel and also signed them up for loyalty programs with ease. ### 46. Good Product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Oracle Hospitality OPERA Property Management System?** Easy to use product great for hotel operations simple to learn and to use for reservations **What do you dislike about Oracle Hospitality OPERA Property Management System?** There should be an easier was to check room type abilities without having to keep going back each time **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Room distribution, hotel operations, reservations , hotel transport ### 47. Oracle Hospitality Management - Opera PMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Oracle Hospitality OPERA Property Management System?** I like the way that I am able to manage all aspects of my business through this program. **What do you dislike about Oracle Hospitality OPERA Property Management System?** I dislike that there is not much that is intuitive about this program, most of the functions require extensive training in order to utilize their functions. **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** I have relished the benefit of having all of the compnents of front Desk management rolled into one program. I am able to handle a/r, front desk, accounting manage rooms and waits, as well as maintain files on all of my clients. ### 48. Opera **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2018 **What do you like best about Oracle Hospitality OPERA Property Management System?** Manages the property efficiently, makes things easier **What do you dislike about Oracle Hospitality OPERA Property Management System?** Not very user friendly when learning.... **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** Managing large property ### 49. Opera is a really solid Property Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Susannah F. | HR Generalist, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Oracle Hospitality OPERA Property Management System?** it works great and is fast and it is easy to use. it was implenteted well and synched the informaton from our clients and customers seamlessly. can you it for building and maintenance and for contacting and for billing people and replying and sending documents and sending instructions **What do you dislike about Oracle Hospitality OPERA Property Management System?** it look a long time to learn and there are a lot of parts **Recommendations to others considering Oracle Hospitality OPERA Property Management System:** it is the best and easy to use and fast and you can learn it just takes some time to learn but once you have it you will love it so definitely buy it it is worth the price. try it out I think there may be a free trial to use the system **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** i can manage properties better and know my places and didn't know and have since realized that I can review a lot of property stuff. Can contact clients and make payments online and send bills. can answer questions and provide instructions. sending documents and helping keep good face with customers. everyone seems to like to use the product more than before so more people use it so we can do business more effectively because people are actually using the sodftware instead of doing thingsin their head or on paper ### 50. Opera is the most convenient system I've ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2018 **What do you like best about Oracle Hospitality OPERA Property Management System?** I like that everything is very accessable and clear to use **What do you dislike about Oracle Hospitality OPERA Property Management System?** I dislike that sometimes it lags and is slow **What problems is Oracle Hospitality OPERA Property Management System solving and how is that benefiting you?** We solve all of our problems with Opera and we never have any difficulty solving them ## Oracle Hospitality OPERA Property Management System Discussions - [How the Opera PMS integrate with Oracle Fusion Cloud](https://www.g2.com/discussions/how-the-opera-pms-integrate-with-oracle-fusion-cloud) - 1 comment, 1 upvote - [What is Oracle Hospitality OPERA Property Management System used for?](https://www.g2.com/discussions/what-is-oracle-hospitality-opera-property-management-system-used-for) - 2 comments - [What hotels use Opera PMS?](https://www.g2.com/discussions/what-hotels-use-opera-pms) - 1 comment - [Does Oracle own opera?](https://www.g2.com/discussions/does-oracle-own-opera) - 1 comment - [View Oracle Hospitality OPERA Property Management System pricing details and edition comparison](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A25%3A24+-0500&secure%5Bsession_id%5D=7771df44-d844-4b42-8c7d-7dbabf8b6a02&secure%5Btoken%5D=9907ac5c58f86335cd90f2bdf9f7b26fba571ec75beb21b9d41f68477bc88645&format=llm_user) ## Oracle Hospitality OPERA Property Management System Integrations - [Book4Time](https://www.g2.com/products/book4time/reviews) - [FreedomPay](https://www.g2.com/products/freedompay/reviews) - [ProfitSword](https://www.g2.com/products/profitsword/reviews) - [Toast](https://www.g2.com/products/toast/reviews) ## Oracle Hospitality OPERA Property Management System Features **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management - Multi-Channel Distribution - Discount Management - Reservations Management - Restriction Management - Promotions Management - Employee Management - Channel Management - Task Management - Billing Rate Management - Template Management - Price/Margin Management - Booking Management - Contact Management - Multi-Channel Management - Availability Management - User Management - Calendar Management - Invoice Management - Inventory Management - Front Desk Management - Housekeeping Management - Maintenance Management - Website Management - Guest Experience Management - Email Management - Communications Management - Reviews Management - Tax Management - Document Management - Work Order Management - Spa/Activity Management - Financial Management **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging - Multi-Channel Marketing - SMS Messaging **Staff Management** - Housekeeping - Shift Scheduling - Maintenance Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration - Website Integration - Channel Analytics **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Multi-Language - Marketing Automation **Additional Functionality** - Billing & Invoicing - Reporting & Statistics - Multi-Location - Event Calendar - Mobile Access - Customizable Reports - Customizable Fields - Accounting - Online Booking - Customizable Branding - Room Booking - Email Templates - Electronic Payments - Data Import/Export - Search/Filter - Real-Time Data - Dynamic Pricing - Multi-Channel Sync - AI Copilot - API - Alerts/Notifications - Kill Switch - Drag & Drop - Customizable Templates - Credit Card Processing - Activity Dashboard - Generative AI - Payment Processing - Multi-Currency - Point of Sale (POS) - Customer Database - CRM - Customer History - Availability Indicator - Ratings/Reviews - Data Synchronization - Built-in Accounting - Guest Check-in/Check-out - Single Property ## Top Oracle Hospitality OPERA Property Management System Alternatives - [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) - 4.3/5.0 (38 reviews) - [Hotello](https://www.g2.com/products/hotello/reviews) - 4.2/5.0 (16 reviews) - [Maestro PMS](https://www.g2.com/products/maestro-pms/reviews) - 3.3/5.0 (12 reviews)