SkyTouch Technology Reviews & Product Details

Skytouch has more in-depth videos on how to do certain task which is really helpful! Review collected by and hosted on G2.com.

Skytouch can be very slow at times to load information, especially when our hotel is busy with multiple reservations. It slows down our check in process and payment processing. Not ideal when it is very busy.. Review collected by and hosted on G2.com.

SkyTouch Technology is incredibly intuitive and easy to learn, even for someone without a deep technical background. The user interface is clean and well-organized, making it simple to navigate through features and complete tasks quickly. I especially appreciate how little training was required—most of it felt self-explanatory, which saved a lot of time during onboarding. It's clear that a lot of thought has gone into making the platform user-friendly. Customer support was always there to help! Review collected by and hosted on G2.com.

While SkyTouch Technology is generally easy to use, I did find that some advanced features could benefit from a bit more in-depth documentation or tutorials. There are a few hidden functionalities that aren't immediately obvious, and it took some time to discover them on my own. However, this is a minor issue overall, as the platform is still very user-friendly once you get the hang of it. Review collected by and hosted on G2.com.

SkyTouch has been a reliable property management system for our mid-sized hotel, and we use it daily across multiple departments. What I like best is its ease of use—the interface is intuitive, and new team members can usually pick it up with minimal training. It's also fairly straightforward to implement and integrate with other systems we rely on, like our channel manager and POS.

Customer support has been responsive and helpful whenever we've had issues, and their team has always been good about following up. The number of features is solid, covering most of what we need on a day-to-day basis. We especially appreciate the real-time inventory updates and reporting tools. Review collected by and hosted on G2.com.

The system can feel a little dated in its design, and some features—like group booking management and folio adjustments—can be clunky or overly manual. I’d love to see more automation and a cleaner UI in future updates. I hear from some team members that the reporting features leave a lot to be desired in terms of accuracy and what it can accomplish. Also, there are a significant amount of bugs with its communication with our credit card processor and the OTAs, they do a good job of addressing them typically but these are pretty regular issues for us. Review collected by and hosted on G2.com.

I have a great deal of control and am able to quickly navigate the interface. Nothing is hidden. Review collected by and hosted on G2.com.

It is cripplingly slow. Like after selecting a search request it can take 20-30 seconds to load. Then 20-30 to load the guest I wanted check out. Our internet is over 200mbs down 15mbs up. Every other site loads instantly without any delay. Our stage on our work unit is less then a quarter of a tb. It is not our machine or the connect. It is something on the back end of SkyTouch. Review collected by and hosted on G2.com.

The help button and the tape chart and help feature Review collected by and hosted on G2.com.

Not being able to fix check ins day after if a mistake is made Review collected by and hosted on G2.com.

easy to use. intuitive and manageable.. Review collected by and hosted on G2.com.

payment issues - making changes in payment types is difficult Review collected by and hosted on G2.com.

Skytouch is very easy to use compared to most systems, for example marriott uses fossesometimes and that system alone took me 6 months to completely learn while skytouch took a day for the basic and a week to learn it all the way through Review collected by and hosted on G2.com.

The only thing i dislike about skytouch is when checkig in third party reservations you have tp go through the arrivals list to check them in instead of being on the profile and doing so Review collected by and hosted on G2.com.

I've loved using SkyTouch during working at Amsterdam inns Moncton. It's quick and easy to follow. If there's ever issues they're always resolved fairly quickly. The skytouch team is very helpful and easy to reach. Review collected by and hosted on G2.com.

It's only a bit frustrating when skytouch goes down or is under maintenance but it's always resolved super quickly. Review collected by and hosted on G2.com.

What I like best about SkyTouch Technology is the Group Master user interface. It makes creating group blocks simple, fast, and effcient. I like how we are about to check the guests out through the group master. The "Fast Edit" lets me quickly make changes to guest(s) reservations in the group block. I'm also able to edit term of contract with policy updates. Overall I am very satisfied with Skytouch Technology as it has made our hospitality business more effcient. Review collected by and hosted on G2.com.

What I dislike about SkyTough Technology is that sometimes our guest(s) get double charged or unwanted authorization holds on their credit cards. Review collected by and hosted on G2.com.

With its intuitive interface and simple navigation, Skytouch Technology is designed to make your user experience seamless and enjoyable. Whether you are a tech-savvy individual or someone new to technology, you will find Skytouch easy to use and navigate. Say goodbye to complicated systems and hello to the most user-friendly platform that puts your needs first. Skytouch Technology empowers you to effortlessly navigate through its features and functionalities, allowing you to focus on what matters most to you. It integrated easily into our property and was easy to implement

within our existing systems. The intuitive design of Skytouch Technology allowed our team to quickly adapt to the new platform without any major disruptions. Its seamless integration not only streamlined our operations but also enhanced the overall efficiency of our property management processes. With Skytouch Technology, managing our property has become a smooth and hassle-free experience, enabling us to focus more on providing exceptional service to our guests. Review collected by and hosted on G2.com.

Customer support can be difficult to contact and occasionally unhelpful. Review collected by and hosted on G2.com.