SkyTouch Technology Reviews & Product Details

SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-use interface abilities. Our products efficiently manage rates & availability, distribution & booking, guest experience, and more. The SkyTouch hotel property management system (PMS) is built by hoteliers, so we understand the industry and anticipate your needs. Staying ahead of industry technology and innovation, our PMS is complimented with limitless integration opportunity to efficiently grow your business and increase revenue. With SkyTouch, the Sky's the Limit.

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SkyTouch Technology

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SkyTouch Technology Community

Overview by

Haley Eder

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

21 months

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SkyTouch Technology Integrations

(1)

Integration information sourced from real user reviews.

SkyTouch Technology Media

SkyTouch Hotel OS

Grow your Business

Ease of Use

Tape Chart

Housekeeping and Maintenance

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Yair H.

Small-Business (50 or fewer emp.)

1/16/2024

"Condor's Review"

4/5

What do you like best about SkyTouch Technology?

Great costomer service; reports are clear and great. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

Log on issues have been a headachel; and at times the home screen is busy looking Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

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Thank you for your positive feedback on our customer service and clear reports. We apologize for any inconvenience caused by log-on issues and the busy home screen. We are constantly working to improve user experience and will consider these issues promptly.

Nhan Trung N.

Small-Business (50 or fewer emp.)

11/25/2023

"Great UI experience"

5/5

What do you like best about SkyTouch Technology?

SKytouch is very easy to use and navigate especially during check-in & Check out process Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

It seems like there's no way to collect Payment & incidental hold at the same time. We have to do it seperately. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

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We're glad to hear that you find SkyTouch easy to use and navigate during the check-in and check-out process. We appreciate your feedback about the payment and incidental hold process, and we will share this with our team for further review and improvement.

Gabriel B.

Small-Business (50 or fewer emp.)

12/31/2023

"Easy to learn software with various useful reports"

4/5

What do you like best about SkyTouch Technology?

It's a good and simple PMS with various useful reports for tracking hotel performance. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

I dislike the times the system has to go down due to maintenance or updates. It has gotten better over the years. At least now they schedule the maintenance ahead of time. Not at random. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

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Thank you for sharing your positive experience with SkyTouch Technology. We're pleased to hear that you find the software easy to learn and that it offers various useful reports for tracking hotel performance. We apologize for any inconvenience caused by system downtime for maintenance or updates, and we're continuously working to minimize disruptions while providing essential updates and improvements.

Jon W.

Front Desk Manager/Night Auditor/Technology Specialist

Small-Business (50 or fewer emp.)

9/30/2023

"Skytouch, a hotel's best friend."

5/5

What do you like best about SkyTouch Technology?

I find the user interface to be very user friendly. It makes sure that the information you've typed in is correct allowing for ease of comfort. I also think that the best feature is the reports, they are very detail oriented allowing the user to be able to find almost anything about any guest. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

I which the logon time was a bit longer so I didn't have to login as often. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

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Thank you for your positive review and feedback, Jon! We love having great partners like you!

Kami I.

Small-Business (50 or fewer emp.)

1/23/2024

"Tech Savvy"

5/5

What do you like best about SkyTouch Technology?

Skytouch technology is very user friendly! Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

I dislike the side of billing in skytouch technology. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

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We're glad to hear that you find SkyTouch Technology user-friendly! We're constantly working to improve our billing process to better meet our customers' needs. Please reach out to your CSM to share specifics of your situation and we will do our best to assist you.

JP L.

Small-Business (50 or fewer emp.)

8/28/2023

"Amazing PMS!"

4.5/5

What do you like best about SkyTouch Technology?

The best thing about SkyTouch Technology is how user-friendly it is to all professional levels. Whether you are a beginner or an expert to this PMS, everything is easy to find or manage. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

What I personally dislike about SkyTouch is making guests' room key. It's not integrated to our system. It would be better if we can initiate to create a room key from the same system and not having to go to a different application just to make keys for guests. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

edit

Thank you for your positive review and feedback. We love having great partners like you! We do offer key integrations wtih many vendors. Please reach out to your customer success manager or Technical Support at SkyTouch to schedule a quick chat so we can see how to integrate your key system.

Tatiana D.

Small-Business (50 or fewer emp.)

12/5/2023

"Simple Design"

3.5/5

What do you like best about SkyTouch Technology?

Having a web based PMS system is helpful given we have multiple properties and not all associates who need access are on the property itself. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

Not much flexability in reporting and the housekeeping function is confusing. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

edit

Thank you for sharing your feedback with us! We're delighted to hear that you find our web-based PMS system helpful for managing multiple properties. We appreciate your input on reporting flexibility and the housekeeping function and will certainly look into ways to enhance these features for a better user experience. If you have any specific suggestions or further details to share, please feel free to reach out to us. We're here to assist you and ensure that SkyTouch Technology continues to meet your needs effectively. Thank you for choosing us as your PMS solution!

Carissa V.

Small-Business (50 or fewer emp.)

12/26/2023

"We love SkyTouch!"

5/5

What do you like best about SkyTouch Technology?

SkyTouch is extremely front desk friendly and report friendly as well! Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

That they don't have a blacklist(DNR list) Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

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We're thrilled to hear that you love SkyTouch! We appreciate your feedback on what you like best and what you dislike. We'll definitely take your suggestion for a blacklist feature into consideration for future updates. We're glad to hear that SkyTouch is solving your needs and that our customer service is meeting your expectations.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

2/6/2024

"Skytouch"

4/5

What do you like best about SkyTouch Technology?

Im not the most computer literate person out there. Thankfully, it's very user friendly. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

Ringing up Sundry items. It's bad enough if the guest pays cash. It's a nightmare if they pay with a credit card. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

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We're glad to hear that you find our technology user-friendly! We strive to make our system accessible for all users. If you continue to experience quickshop issues, please connect with Customer Support so they can assist you with this.

Benjamin A.

Front Office Manager

Small-Business (50 or fewer emp.)

4/11/2023

"Great... except for a couple things"

4.5/5

What do you like best about SkyTouch Technology?

Home screen has a quick view of hotel status, arrivals, departures, vacant rooms number of Out of order rooms. etc. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

There is a e_regcard terminal for guest signature. My issue is Suppressed rate reservations should never display the rate to the guests. On the notes on the reg card it displays the suppressed rate to the guest and I have had several guests ask what that amount was. Review collected by and hosted on G2.com.

What problems is SkyTouch Technology solving and how is that benefiting you?

would like to use Skytouch as a POS system for the Lounge and Restaurant With a simple cashier interface for the restaurant/ bar able to track and maintain credit card transactions, cash transactions, house account postings (comp charges) etc. I do see that there is a Sundry Shop interface that may be adapter to be used to post restaurant and bar charges and payments. It would be nice to have the ability to have the bar and grill process their own transactions and not have to wait in line to process charges via the front desk. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

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We're glad to hear that you find the home screen features helpful. We understand your concern about the suppressed rate displaying to guests. Please reach out to technical services and they can assist with troubleshooting this with you.