SkyTouch Technology Reviews & Product Details

SkyTouch provides a very user friendly and efficient workflow. Working with the SkyTouch team to start the process and continued support has always been an outstanding experience. Review collected by and hosted on G2.com.

There are times that when making changes to restrictions in Rate Management, they do not properly show in the Hotel OS side when viewing the future availablity screen. Review collected by and hosted on G2.com.

SkyTouch is good for a mid-level hotel. It is easy to learn for new staff members and straight forward aproach. Its affordable with many options. The layout is easy to understand and can interface with multiple third party products. Support is US based and most of the time responds in a fast manner. Being a cloud based system, you can impliment it throughout your company if you have staff at different sites and can use acorss multiple channels and locations. Review collected by and hosted on G2.com.

Recently a lot of issues with the system. Reports have been off for awhile and no support with it. Asking for management to talk has been refused and management does not interact with customers. During installation, we had multiple issues that we continue to have with no help. The manager did send me a basket of chocolates with a note saying "lets move forward" which I would rahter of had a fix then chocolates. Its frustrating dealing with them as they are not very responsive when there are issues. Usually get the excuse that they are short staffed or someone is not there, etc. For being a hospitality company, I really question the "hospitality" and customer service. They really need help in leadership to move this product even better., Review collected by and hosted on G2.com.

Easy to use which makes training very quick and easy Review collected by and hosted on G2.com.

The glitches, they're are often glitches where you will get an error and it won't let you move forward. You have to back out and start over. Review collected by and hosted on G2.com.

In comparison to many other systems I have used that I feel have over complicated basic functions SkyTouch tents to keep it simple as possible and has built in safegurards that prevent impactful mistakes. The Dashboard is very well done, specifically allowing me to set the QuickKeys so my employees know exactly what they need to monitor and I can remove the buttons that would otherwise disguise the important stuff. I can do everything on my phone is another 100%!

Support has also been better than any other system. Review collected by and hosted on G2.com.

There are a few details that I have made recommendations for product improvement. We have to learn and train some work-arounds... I was told some of them would be updated in a recent "bug chaser". They are minor... but honestly I can only think of minor issues. Groups do not interface well with out Booking Engine... that process has been cumbersome... but again the work around has been managable. Review collected by and hosted on G2.com.

Remote access. I can jump onto Skytouch from my phone or computer whenever, wherever I am. Easy to login from wherever I may be.

Customer support has always been great. Review collected by and hosted on G2.com.

There are a few items that Skytouch would benefit greatly from improving. The first is finding past guest information. I've seen many PSM's that will bring up all previous stay information when you enter the guests profile building a reservation however with Skytouch, you have to close out of the reservation and do a separate search to determine past stay information. This allows for more error on the front desk with regards to rates, and past rooms.

The other issue I find is that there is no real place to record a PO number on invoices. Other than dropping it into the comments section when you check a direct bill guest out which creates an extra step (easy to forget about) there is no where else to record it. It would be very helpful and streamline the reservation process as well as the AR process if you could record the PO number at the time of reservation and have it auto populate on the invoice when the invoice is created. Review collected by and hosted on G2.com.

It is simple and easy to use great for beginners Review collected by and hosted on G2.com.

Some of the funtions are a bit point less Review collected by and hosted on G2.com.

The process of checking in and checking out guests is very simple. Review collected by and hosted on G2.com.

We occasionally have issues receiving help from tech support in a timely manner. Review collected by and hosted on G2.com.

Skytouch offers a simplistic base for users to efficiently complete their job functions. This pms allows for quick configuration and execution of all hotel property and management functions with a single easy to find click. You won't find a faster-growing easy-to-use system for managing your hotel and keeping the learning curve to a minimum than Skytouch technology. Review collected by and hosted on G2.com.

Skytouch seems to have more common than not software bugs that need to be ironed out. Sometimes the system will change property/room characteristics in an update that later needs to be solved with support. Support staff are amazing and quick to help in case of. Rest easy! Review collected by and hosted on G2.com.

Ease of use, including remote login. Support staff have all been amazing and responsive. Review collected by and hosted on G2.com.

There are a number of frustating system glitches. There is no onboard NRL. Review collected by and hosted on G2.com.

Skytouch changes functionality and adds reports or other items that make working with the program easier. When we the users give suggestions for how the system could work better, they actually listen.

I also like that when there is an outage or problem with Skytouch's functionality, they leave a message on the help line to let you know that they know. So you dont waste your time waiting on hold. Review collected by and hosted on G2.com.

Sometimes when changes are made to the system things can get a little rocky. Certain functions may not work. However the team at the support center are fast and helpful when you have a problem. Review collected by and hosted on G2.com.