Best Concierge Software

NK
Researched and written by Neya Kumaresan

Concierge software provides hotel concierges with the necessary tools to fulfill the needs of a hotel’s guests and staff. Solutions are designed to provide concierges with a database of nearby attractions and restaurants to offer as suggestions for guests, as well as the ability to schedule activities and make reservations for guests. Concierge software also contains means to fulfill special item requests for guests and may facilitate services such as dry cleaning or travel arrangement. In many cases, concierge software is deployed separately from general hotel management software, but may integrate with these solutions to deliver a more seamless experience for guests and help the concierge coordinate with hotel staff to fulfill guests’ requests.

To qualify for inclusion in the Concierge category, a product must:

Maintain a database of local restaurants and attractions
Provide tools to book attractions, make reservations, and schedule services for guests
Help coordinate with other hotel staff to improve the guest experience

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25 Listings in Concierge Available
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Get the job done with ALICE, the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Task management, real-time communication and operational analytics

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 40% Enterprise
    • 40% Small-Business
  • Seller Details
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  • Seller Details
    Seller
    ALICE
    Year Founded
    2013
    HQ Location
    New York, US
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Get the job done with ALICE, the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Task management, real-time communication and operational analytics

Users
No information available
Industries
No information available
Market Segment
  • 40% Enterprise
  • 40% Small-Business
Seller Details
Seller
ALICE
Year Founded
2013
HQ Location
New York, US
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    hotel BookingCenter offers a property management system for independent hospitality owners with integrated booking engine, channel manager and payment gateway.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Small-Business
    • 36% Mid-Market
  • Seller Details
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  • Seller Details
    Year Founded
    2000
    HQ Location
    United States
    Twitter
    @BookingCenter
    160 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

hotel BookingCenter offers a property management system for independent hospitality owners with integrated booking engine, channel manager and payment gateway.

Users
No information available
Industries
No information available
Market Segment
  • 55% Small-Business
  • 36% Mid-Market
Seller Details
Year Founded
2000
HQ Location
United States
Twitter
@BookingCenter
160 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®

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  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enhance your guest experience with a custom designed collection of Virtual Concierge Mobile Apps for your guests to experience in the lobby as well as to enjoy on their own mobile devices throughout t

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 50% Small-Business
  • Seller Details
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  • Seller Details
    HQ Location
    N/A
Product Description
How are these determined?Information
This description is provided by the seller.

Enhance your guest experience with a custom designed collection of Virtual Concierge Mobile Apps for your guests to experience in the lobby as well as to enjoy on their own mobile devices throughout t

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 50% Small-Business
Seller Details
HQ Location
N/A
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Based in Boston, Zenya reimagines the entire guest journey from lead to payment with its all-inclusive integrated software platform for rental business.It brings CRM + PMS + Invoicing + Customer Exper

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 25% Mid-Market
  • Seller Details
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  • Seller Details
    Seller
    Zenya
    Year Founded
    2014
    HQ Location
    Quincy, Massachusetts
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Based in Boston, Zenya reimagines the entire guest journey from lead to payment with its all-inclusive integrated software platform for rental business.It brings CRM + PMS + Invoicing + Customer Exper

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 25% Mid-Market
Seller Details
Seller
Zenya
Year Founded
2014
HQ Location
Quincy, Massachusetts
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    FCS Concierge is a multi-language web-based solution that replaces the traditional way of handling in-house guests and non-in-house guests by fully automating the daily concierge functions and process

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Enterprise
  • Seller Details
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  • Seller Details
    Year Founded
    1982
    HQ Location
    Singapore, Singapore
    Twitter
    @FCS_Hospitality
    587 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    184 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

FCS Concierge is a multi-language web-based solution that replaces the traditional way of handling in-house guests and non-in-house guests by fully automating the daily concierge functions and process

Users
No information available
Industries
No information available
Market Segment
  • 100% Enterprise
Seller Details
Year Founded
1982
HQ Location
Singapore, Singapore
Twitter
@FCS_Hospitality
587 Twitter followers
LinkedIn® Page
www.linkedin.com
184 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Complete third party reservations conveniently on behalf of your guests. ResortSuite CONCIERGE allows a property to manage external reservations and partner information another way to personalize and

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Seller Details
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  • Seller Details
    Year Founded
    2000
    HQ Location
    Toronto, Ontario
    Twitter
    @resortsuite
    1,032 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Complete third party reservations conveniently on behalf of your guests. ResortSuite CONCIERGE allows a property to manage external reservations and partner information another way to personalize and

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Seller Details
Year Founded
2000
HQ Location
Toronto, Ontario
Twitter
@resortsuite
1,032 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2018, Akia is the premier guest journey platform that automates 5 star vacations. The platform provides messaging, mobile check-in, digital surveys, F&B menus, arrival guides, and much

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Akia
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @ahoyakia
    44 Twitter followers
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2018, Akia is the premier guest journey platform that automates 5 star vacations. The platform provides messaging, mobile check-in, digital surveys, F&B menus, arrival guides, and much

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Seller Details
Seller
Akia
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@ahoyakia
44 Twitter followers
LinkedIn® Page
www.linkedin.com
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "We are the first online platform that combines a hotel search engine with curated content of things to do nearby. We also offer premium features to international hotel groups to help enhance their gu

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • Seller Details
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  • Seller Details
    Seller
    Arrivedo
Product Description
How are these determined?Information
This description is provided by the seller.

"We are the first online platform that combines a hotel search engine with curated content of things to do nearby. We also offer premium features to international hotel groups to help enhance their gu

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Seller Details
Seller
Arrivedo
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hotelcloud develops applications for hotels and apartments rentals that enables their guests to order any internal service and book local attractions.

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • Seller Details
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  • Seller Details
    Seller
    Blackbell
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

Hotelcloud develops applications for hotels and apartments rentals that enables their guests to order any internal service and book local attractions.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Seller Details
Seller
Blackbell
LinkedIn® Page
www.linkedin.com
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Digital Concierge and feedback system, Guest request management and room automation software for hotels

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • Seller Details
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  • Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

Digital Concierge and feedback system, Guest request management and room automation software for hotels

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Seller Details
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Concierge Front Office Software offers small to mid sized hotels, motels, apartments and accommodation venues a reservations management package.

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • Seller Details
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  • Seller Details
    Seller
    Farmbaye
    LinkedIn® Page
    www.linkedin.com
Product Description
How are these determined?Information
This description is provided by the seller.

The Concierge Front Office Software offers small to mid sized hotels, motels, apartments and accommodation venues a reservations management package.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Seller Details
Seller
Farmbaye
LinkedIn® Page
www.linkedin.com
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Concierge Organizer is the ultimate software for managing a Hotel Concierge service.

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • Seller Details
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  • Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

Concierge Organizer is the ultimate software for managing a Hotel Concierge service.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Seller Details
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Exela takes a client-specific approach to facilities management that puts innovative technology and well-trained employees at your fingertips.

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • Seller Details
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  • Seller Details
    HQ Location
    Irving, TX
    Twitter
    @ExelaTech
    5,808 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,547 employees on LinkedIn®
    Ownership
    NASDAQ: XELA
    Total Revenue (USD mm)
    $1,562
Product Description
How are these determined?Information
This description is provided by the seller.

Exela takes a client-specific approach to facilities management that puts innovative technology and well-trained employees at your fingertips.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Seller Details
HQ Location
Irving, TX
Twitter
@ExelaTech
5,808 Twitter followers
LinkedIn® Page
www.linkedin.com
9,547 employees on LinkedIn®
Ownership
NASDAQ: XELA
Total Revenue (USD mm)
$1,562
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gooster focuses on your guests experience and urban discovery outside of your hotel, while you're able to interact, engage, and up sell to your guests.

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • Seller Details
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  • Seller Details
    Seller
    Gooster
Product Description
How are these determined?Information
This description is provided by the seller.

Gooster focuses on your guests experience and urban discovery outside of your hotel, while you're able to interact, engage, and up sell to your guests.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Seller Details
Seller
Gooster
Entry Level Price:Free
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and mult

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • Seller Details
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  • Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and mult

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Seller Details