AfterShip Pros and Cons

WeAfterShip initially showed a lot of promise and we had a great introductory call with them. Review collected by and hosted on G2.com.

We signed up for their service with the promise of smooth integration with Klaviyo, only to face persistent technical issues that made the service completely unusable in production. Despite spending months troubleshooting and exchanging numerous emails with their support team, the promised functionality was never delivered.

To add insult to injury, we were charged for two months of service (including an "over use" extra charge in month two!) yet only received a partial refund for the first month—leaving us out of pocket for services that never actually saw production due to their technical issues. An understatement to say disastrous for our small family-run business.

We cannot recommend AfterShip based on our experience. Their ineffective integration and unsatisfactory billing resolution have left us feeling taken advantage of. Save yourself the hassle and look elsewhere for a reliable solution. Review collected by and hosted on G2.com.

The integrations are for the most part intuitive and when I have issues I generally can work through them. The staff when able to is very knowledgable and helpful Review collected by and hosted on G2.com.

Lately on some of the pages I am not getting the help - there is no ticket system so chats seem to fall out of memory and I have ot start over again. I asked them to build a ticketing system. Review collected by and hosted on G2.com.

I used to get 50 Emails every day regarding customers' parcels.

After installing the plugin the customers can view their order status and now I get only 5 Emails per day.

Saved me so much important time that I can now use to improve my business. Review collected by and hosted on G2.com.

The price is way too high, but they offer a discount code. Review collected by and hosted on G2.com.

Aftership helps our team keep organized with all of our logistical needs. It helps automate the process of updating clients on shipments and keeping our team up to date on each orders progress. Ankush has been extremely helpful whenver we've run into any issues and we'd highly recommend this app for anyone business with logical needs. Review collected by and hosted on G2.com.

We have had no considerable downsides other than a few issues with our account auto syncing into Shopify. Review collected by and hosted on G2.com.

Very helpful with setting up. Did a zoom call and everything Review collected by and hosted on G2.com.

Could use video training options........ Review collected by and hosted on G2.com.

Ability to view and track all aspects of shipments from all our couriers, very easy to use. Allows for real time notification for customers of their shipment progress. Customer support is quick and responsive. Integrates perfectly with Shipstation to track all our orders for all couriers. Review collected by and hosted on G2.com.

We've been very happy with the service, as of now I don't have any complaints. Review collected by and hosted on G2.com.

A wide range of integrations available (almost everything you can think of).

If something is not there, make sure to reach out to the customer service as they will do everything it takes to solve your concerns. Review collected by and hosted on G2.com.

Sometimes it can be very complex (with so many services & features). Review collected by and hosted on G2.com.

After testing AfterShip thoroughly, we're impressed! It promises to streamline package tracking with real-time updates and a user-friendly interface. Integration has been smooth, and we're excited to go live soon! Highly recommended for anyone looking to enhance their shipping experience. Review collected by and hosted on G2.com.

We're currently evaluating AfterShip and have not yet identified any specific dislikes. Review collected by and hosted on G2.com.

The plans are well explained and most importantly when I need help upgraded my plan, I was able to get help right away from an ACTUAL PERSON!!!! Review collected by and hosted on G2.com.

Nothing so far, will let you know when something comes up. Review collected by and hosted on G2.com.

The AfterShip customer service is prompt and helpful, they respond quickly and efficiently to inquiries, also they have a good understanding of the product and can answer questions accurately, and lastly they are professional and friendly, they are courteous and provide a positive customer experience, which suggests that the company prioritizes customer satisfaction and offers a positive experience when you need help Review collected by and hosted on G2.com.

I actually didnt find any downside in their customer experiences area Review collected by and hosted on G2.com.