AfterShip
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AfterShip Reviews & Product Details - Page 4

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AfterShip Overview

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What is AfterShip?

AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more

AfterShip Details
Product Website
Discussions
AfterShip Community
Languages Supported
German, English, French
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Product Description

AfterShip is a web-based software that helps you keep your customers updated on the status of their deliveries from your online shop.

Seller Details
Seller
AfterShip
Company Website
Year Founded
2012
HQ Location
Singapore
Twitter
@aftership
4,045 Twitter followers
LinkedIn® Page
www.linkedin.com
334 employees on LinkedIn®
Description

AfterShip is a Hong Kong startup company offering shipment tracking through SaaS model. It is a shipping management platform that facilitates fulfillment, reduces costs, and simplifies shipment management for all your carriers.

AA
Overview Provided by:
Admin AS

AfterShip Integrations

(3)
Verified by AfterShip
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Klaviyo

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Shopify

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WooCommerce

Recent AfterShip Reviews

MP
matt P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Returns Support was great"
The integrations are for the most part intuitive and when I have issues I generally can work through them. The staff when able to is very knowledg...
Read more
PF
pseudo f.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great support"
Very helpful with setting up. Did a zoom call and everything
Read more
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
0.0 out of 5
"Save yourself the hassle and look elsewhere for a reliable solution."
WeAfterShip initially showed a lot of promise and we had a great introductory call with them.
Read more

AfterShip Pricing

Essentials
$11.00
100 Shipments Per Month
Pro
$119.00
2000 Shipments Per Month
Premium
$239.00
2000 Shipments Per Month
Enterprise
Contact Us
Per Year
See all 4 AfterShip pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
2 people requested security information

AfterShip Media

AfterShip Demo - Shipments dashboard
Get insightful tracking data for all your shipments in one to resolve delivery incidents faster.
AfterShip Demo - Shipment notifications
Continue engaging customers through seamless post-purchase communications.
AfterShip Demo - Branded tracking page
Provide branded, contextual post-purchase experience to drive customer loyalty and additional sales
AfterShip Demo - Insightful analytics
Get quick insights into your post-purchase experience and shipping performance.
AfterShip Demo - AfterShip Protection
Protect your shipments against loss, damage, and proch piracy with AfterShip(R) Protection, powered by InsureShield shipping insurance.
Answer a few questions to help the AfterShip community
Have you used AfterShip before?
Yes

Video Reviews

Review by Sharon M.
AfterShip review by Sharon M.
Play AfterShip review by Sharon M.
Amazing product
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300 AfterShip Reviews

4.6 out of 5
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300 AfterShip Reviews
4.6 out of 5
300 AfterShip Reviews
4.6 out of 5

AfterShip Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AfterShipQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AB
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about AfterShip?

The support is great, the prices are fair. Highly recommend the app. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Nothing, cannot complain for the price. The Blog section is easy to use, this was our most important point Review collected by and hosted on G2.com.

What problems is AfterShip solving and how is that benefiting you?

We wanted to create Blog pages and AfterShip helped us a lot. The designs are create and we couldn't be happier. Review collected by and hosted on G2.com.

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Response from Pratibha Singh of AfterShip
Editedit

I wanted to express my gratitude for your feedback. Your positive feedback has reaffirmed our commitment to providing the best value for our customers.

Your satisfaction is our top priority, and we are delighted to hear that our pricing and Support have met your expectations.

Your feedback motivates us to continue delivering exceptional products and services.

Should you have any further inquiries or suggestions, please do not hesitate to reach out to us at [support@aftership.com] to assist you and ensure your satisfaction with our products.

Helpful?
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Admin Approval Link
AP
Manager - Systems at Biotech Vision Care Pvt. Ltd.
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about AfterShip?

Amazing Tracking services! Highly recommended

Simply Love this app and great customer Support!

Very patient and kind tech staff!!! Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Everything is working very good, Nothing to be dislike! Review collected by and hosted on G2.com.

What problems is AfterShip solving and how is that benefiting you?

Helping with my Tracking issues Review collected by and hosted on G2.com.

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Response from Philips Tourangbam of AfterShip
Editedit

Thank you for your kind words! We're glad to hear that our app is making your life easier and that you appreciate our customer support.

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AY
co funder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AfterShip?

being professional and responding very quick Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

nothing to dislike everything wes perfect Review collected by and hosted on G2.com.

What problems is AfterShip solving and how is that benefiting you?

verifying domain Review collected by and hosted on G2.com.

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Response from Ankush Kumar of AfterShip
Editedit

We're glad to hear that you found Customer support professional and quick. We appreciate your kind words.

Please feel free to reach out to us via live chat and email for further help.

Helpful?
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RW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about AfterShip?

We had great support today from Aftership, they are always there to help with any questions we have Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

So far everything is working well, we have nothing to cpomplain about so far Review collected by and hosted on G2.com.

What problems is AfterShip solving and how is that benefiting you?

Afteesio are helping to prevent returned shipments due to customers not collecting from couriers Review collected by and hosted on G2.com.

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Response from Ankush Kumar of AfterShip
Editedit

Thank you for your positive feedback! We're glad to hear that you had a great experience with our support team. At AfterShip, customer satisfaction is our top priority, and we're always here to assist you with any questions or concerns you may have.

Helpful?
Share
Admin Approval Link
GS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about AfterShip?

Easy-to-use interface and easy to configure, with integration with several services. Great customer service. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Cheaper packages target those who need just a tracking system. Review collected by and hosted on G2.com.

What problems is AfterShip solving and how is that benefiting you?

Provide shipping status updates to our customers Review collected by and hosted on G2.com.

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Response from Philips Tourangbam of AfterShip
Editedit

It's great to hear that AfterShip has been able to provide shipping status updates to your customers. We appreciate your feedback about the cheaper packages and will take that into account as we work to improve our services.

Helpful?
Share
Admin Approval Link
KS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
What do you like best about AfterShip?

Very helpful customer service! No long wait time. He was able to cancel my subscription for me and was very pleasant and helpful! Made sure all my questions were answered before ending the chat. Thanks again! Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

I want to use it more, but as of now I don't dislike it... Review collected by and hosted on G2.com.

What problems is AfterShip solving and how is that benefiting you?

Aftership tracking services Review collected by and hosted on G2.com.

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Response from Philips Tourangbam of AfterShip
Editedit

We're thrilled to hear that you had a positive experience with our customer service team! We strive to provide fast and helpful support to all our customers. Thank you for your kind words, and we're here to assist you with any tracking needs in the future.

Helpful?
Share
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RV
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AfterShip?

They are really quick responding and helpful at any step you need !

Great Customer Service and Great APP Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Can't find any yet. As soon as I suggested something, just 1 hour later appearead in the app. AWESOME ! Review collected by and hosted on G2.com.

What problems is AfterShip solving and how is that benefiting you?

Email Marketing Review collected by and hosted on G2.com.

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Response from Philips Tourangbam of AfterShip
Editedit

Thank you for your positive feedback! We strive to provide quick and helpful customer service at every step. We're glad to hear that you are satisfied with our app and that we were able to address your suggestion promptly. If you have any further feedback or need assistance, please feel free to reach out to us.

Helpful?
Share
Admin Approval Link
KS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about AfterShip?

by using AfterShip, we can track multiple courier partner shipments with complete tracking history. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

It should have customer number so we can communicate easily. Review collected by and hosted on G2.com.

What problems is AfterShip solving and how is that benefiting you?

we did not get tracking api from multiple shipping partner. By AfterShip we get the solution by using tracking apis Review collected by and hosted on G2.com.

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Response from Niraj Kumar of AfterShip
Editedit

Thank you for sharing your positive experience with AfterShip! We're thrilled to hear that you find our platform excellent for tracking multiple courier shipments. Your feedback about having a customer number for easier communication is valuable, and we'll definitely consider it for future improvements. We're glad that AfterShip has been able to solve your tracking API needs and benefit your business. If you have any more suggestions or questions, please feel free to reach out to us. We're here to help!

Helpful?
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DS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AfterShip?

Very diverse options for carrier and shopify integrations Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Nothing yet - I am still on early days using this Review collected by and hosted on G2.com.

What problems is AfterShip solving and how is that benefiting you?

It gives my customers full knowledge of where thier package is and how long delivery will be. Giving us an edge over competitiors Review collected by and hosted on G2.com.

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Response from Philips Tourangbam of AfterShip
Editedit

Thank you for the positive feedback! We're thrilled to hear that AfterShip is providing your customers with full knowledge of their package whereabouts and delivery times, giving you an edge over competitors. If you ever encounter any issues or have suggestions for improvement, please let us know.

Helpful?
Share
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MM
Business owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about AfterShip?

I love it as this system really take off a lot of burden from my shoulder like Jesus Christ. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Not much tbh. I like to use this app more. Review collected by and hosted on G2.com.

What problems is AfterShip solving and how is that benefiting you?

It is good because it sends a lot of notifications. Review collected by and hosted on G2.com.

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Response from Ankush Kumar of AfterShip
Editedit

Thank you for the positive feedback! We're glad to hear that our notification system is helping to lighten your load. We'll keep working to make sure our app continues to meet your needs.

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Pros and Cons Details
AfterShip
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