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300 AfterShip Reviews

4.6 out of 5
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300 AfterShip Reviews
4.6 out of 5
300 AfterShip Reviews
4.6 out of 5

AfterShip Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AfterShipQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
ST
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about AfterShip?

AfterShip's standout feature is undoubtedly its customer support, especially the assistance from Priti. Her prompt and efficient problem-solving skills made a significant difference in my experience. The platform itself is user-friendly with a clear, intuitive interface, making shipment tracking effortless. The comprehensive feature set, including detailed tracking information and timely notifications, greatly enhances the overall efficiency of managing shipments. The ease of integration with existing systems is another major advantage, facilitating a smoother workflow. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Nothing i can say negative about AfterShip App. Review collected by and hosted on G2.com.

Tricia W.
TW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about AfterShip?

Easy to watch package shipping for all shippers. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

I wish I would have found this sooner to consolidate tracking of our packages. Review collected by and hosted on G2.com.

Response from Niraj Kumar of AfterShip

We're glad to hear that you find AfterShip easy to use for tracking packages across different shippers!

Verified User in Sporting Goods
AS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about AfterShip?

I love how this AfterShip intergrates with our WooCommerce platform. It's very easy to use! Customers love to receive and keep them updated throughout the shipment process. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

It's fairly expensive for send over 100 packages per month. SMS is sort of expensive feature, but handy to have though. Review collected by and hosted on G2.com.

Response from Ankush Kumar of AfterShip

We're glad to hear that you find AfterShip's integration with WooCommerce easy to use and that your customers appreciate the shipment notifications. We understand your concern about the cost, and we're constantly working to provide the best value for our services. We appreciate your feedback.

Let us know how we can improve our services so that we can provide a better experience and also improve our rating.

JA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AfterShip?

Great customer service, easy to navigate system. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

nothing at this time. This is my first time using it, and so far so good Review collected by and hosted on G2.com.

Response from Niraj Kumar of AfterShip

Thank you for the positive feedback! We're glad to hear that you had a smooth experience using AfterShip for the first time. If you ever have any questions or need assistance, feel free to reach out to our customer service team.

JW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about AfterShip?

The set-up process was easy and I had customer service respond fast to messages when I need help to set up advanced rules for my returns and exchanges. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Pricing on the plans that include the advanced features are expensive for a small company that has a low volume of returns. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

We're glad to hear that you found our set-up process easy and that our customer service was responsive to your needs. We understand your concern about pricing, and we are constantly reviewing our pricing plans to ensure they are competitive and offer value for our customers. We appreciate your feedback and will take it into consideration for future updates.

Enrique C.
EC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about AfterShip?

The service was amazing , they reply Instantly Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

nothing so far , Just starting using the aplication Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

Thank you for your positive feedback! We're here to support you as you begin using the application, so please don't hesitate to contact us if you encounter any issues or have any questions.

Parijan O.
PO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
(Original )Information
What do you like best about AfterShip?

Helpful support from Aditya! Convenient and helpful to manage returns, my clients are saving more time and we optimized our business. As someone who places a high value on customer service, I have found the AfterShip Tracking app to be one of the more impressive ones out there. Their support team was extremely helpful, providing me with accurate and timely information whenever I needed it. In terms of customer service, this app is top-notch. Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

I do not dislike anything, I want to use it more in the future Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

We're thrilled to hear that AfterShip has been convenient and helpful for managing returns, saving you and your clients time. Thank you for sharing your positive experience!

EE
eccomerce head
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about AfterShip?

There support team the sms feautures i love it they are doing so good in helping the customers with everything a brand needs very easy to use helpup easy implementation and ease of intergration Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

nothing i swear i dont hate anything as of now Review collected by and hosted on G2.com.

Response from Niraj Kumar of AfterShip

Thank you for your kind words! We are thrilled to hear that you are enjoying AfterShip's tracking app and our support team. We are committed to providing excellent service and making tracking easy for our customers. If you ever have any questions or need assistance with anything, please don't hesitate to reach out. We are here to help! Thank you for choosing AfterShip.

Verified User in Apparel & Fashion
UA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about AfterShip?

Customer Service team was extremely diligent and helpful in resolving our issue. They responded swiftly and offered clear, step-by-step instructions, ensuring a quick resolution. I'm grateful for their professionalism and commitment to customer satisfaction. Highly recommend AfterShip for their exceptional support and reliable service! Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

There is no downside. Everyhing was okay. Review collected by and hosted on G2.com.

Response from Philips Tourangbam of AfterShip

Thank you for your kind words about our Customer Service team! We strive to ensure that our customers receive clear and step-by-step instructions for quick issue resolution. We appreciate your recommendation and are committed to maintaining our exceptional support and reliable service for your shipment tracking needs.

Jasmine O.
JO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about AfterShip?

Customer Support is the best, they help me set up account in timely manner Review collected by and hosted on G2.com.

What do you dislike about AfterShip?

Nothing I can truly say I dislike about aftership Review collected by and hosted on G2.com.

Response from Niraj Kumar of AfterShip

Thank you for the glowing review! We're thrilled to hear that our Customer Support team provided you with excellent service. If you ever have any questions or need further assistance with setting up your account or anything else, please don't hesitate to reach out. We're here to help make your experience with AfterShip as smooth as possible. Thank you for choosing AfterShip!