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What I like best about ADP Comprehensive Services is its all-in-one approach to payroll, HR, and compliance management. The platform streamlines payroll processing, ensuring accuracy with automated tax filings, direct deposits, and easy reporting. Its compliance support is especially valuable, helping businesses stay up to date with labor laws and tax regulations.
Another standout feature is the employee self-service portal, which allows employees to access pay stubs, W-2s, benefits, and time-off requests without HR intervention. This reduces administrative workload and improves efficiency. Additionally, ADP’s customer support team provides helpful guidance on complex HR matters, from benefits administration to workforce management. Review collected by and hosted on G2.com.
Overall, this is a step in a positive direction comapred to our previous vendor, the only issue being that sometimes there is a language barrier and also that there are so many individuals involved that there is confusion on who is completing the open items. Review collected by and hosted on G2.com.
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Disappointment at every turn
78 out of 79 Total Reviews for ADP Comprehensive Services
Overall Review Sentiment for ADP Comprehensive Services
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As an HR Administractor, I appreciate Comp Services having the full cycle of employment available. The dedicated support team is awesome. I have never called in and spoken with someone who was not able to help me. Their customer support is Review collected by and hosted on G2.com.
The implementation was long. When connecting benefit carriers, you are quoted an estimated 12 weeks once all plans are built out. Ours has taken even longer. It does pose set back and double the work to have to track employee enrollment in multiple places. It is my understanding that some of the timeframe is on the carrier's end. This would not deter me from comp services because once it is set up, onboarding is streamlined but it has been a major set back, process, department, employee onboarding wise. Review collected by and hosted on G2.com.
I love our assigned HR BP contact the most! She is always very responsive and helpful. She has helped me when I've faced struggles with getting responses from contacts in other areas of ADP WFN during and after implementation. She has truly been a life saver! Review collected by and hosted on G2.com.
I have had many wonderful experiences with ADP in the past, but have had some struggles with the most recent ADP implementation. My company switched to ADP WFN from Paychex Flex instead of ADP Vanatge as I would've preferred due to downsizing. making us ineligible for Vantage. Our company is on the smaller size for now until we ramp up hiring in the next 1-2 years. I struggled with the Benefits implementation due to the assigned Benefits implementation specialist having lack of communication and taking months to complete simple tasks for us. I had no issues with ADP implementations in the past (been through a few) and think of this issue as a one off. Review collected by and hosted on G2.com.
They are very good at answering questions that we know to ask. Review collected by and hosted on G2.com.
They do require that you have a base level of knowledge to effectively use them. It is a "ask us and we will help" model vs a white glove service that tells you before you know you even need it. Review collected by and hosted on G2.com.
I really like having a specific team member to help with different aspects of our job. For example, we have a team member that helps with payroll and a different one for talent, etc. With our old payroll provider we only had one person to cover it all and they would often have to ask different people since she didn't know every area of the system and what should have been a quick answer turned into a week long discussion. Review collected by and hosted on G2.com.
One downside is the lack of help with 401(k). We used to have a file feed with our old provider and ADP does not have that capability. Review collected by and hosted on G2.com.
The user friendly site. If I cannot figure something out it is easy to troubleshoot either on my own or by going to helpful links. There are several vidoes and SOP's available and even a dedicated team that is not a long hold time away that can walk me through just about anything. There have been very few times that I do not get an answer to a questions right away. When I do not get the answer right away, it is wiithing 24 hours. This is in more complex situations. Review collected by and hosted on G2.com.
HR and alalytics is my favorite part. It helps so much with reporting and data sharing with our leadership team in a cohesive manner. Review collected by and hosted on G2.com.
ADP Comprehensive Services has proven time an time again that they are they to help you with any needs and questions. They have proven to to be a valuable part of our Payroll and HR Business compliance. ADP Comprehensive Services has kept us in compliance. Review collected by and hosted on G2.com.
There is nothing to dislike. ADP provides you with the last information in the most professional way possible. Review collected by and hosted on G2.com.
I like the various resources that are available. The reports and the expert staff that are available to assist. Review collected by and hosted on G2.com.
With the robust offerings it adds a layer of complexity to navigating different things on the website. Review collected by and hosted on G2.com.
Its a one stop shop and the representatives are very kind and helpful Review collected by and hosted on G2.com.
I have no issues with Comp Services they are very helpful Review collected by and hosted on G2.com.
I like the fact that we have a dedicated HR business partner which keeps us up to date with compliance Review collected by and hosted on G2.com.
I think I've been working with ADP longer than some of their employees. Sometimes I'll have to call with payroll questions, and I may even know the answer myself. Review collected by and hosted on G2.com.
