SafeOpt Pros and Cons

Personally, I like the ability to have a dedicated team where I can communicate changes to templates and are able to adapt accordingly in less than 48 hours. Really helps when doing last-minute changes and improving performance in email campaigns. All in all, it is a great platform to use overall. Review collected by and hosted on G2.com.

Consequently, because of the dedicated team for making adjustments to email templates, you are unable to change the templates yourself. This makes it difficult when there is some miscommunication between back-forth and also affects minor changes as it can take up to 24-48 hours before changes are implemented. Review collected by and hosted on G2.com.

SafeOpt has been an invaluable tool for capturing and engaging visitors who come to our site but might otherwise slip through the cracks. Its ability to deliver targeted offers via email has helped us generate additional revenue with minimal effort. Once it's up and running, we don't have to constantly monitor it, which makes it a low-maintenance solution in our toolkit. The customer support team is always responsive and provides excellent assistance whenever needed. Review collected by and hosted on G2.com.

No real downsides in my opinion. Would love to see some additional template customization options down the road, but that is not a dealbreaker for us for the value it delivers overall. Review collected by and hosted on G2.com.

The SafeOpt / AddShoppers team is always a pleasure to work with. They're super responsive and always proactively looking to optimize my client's campaigns. I always recommend them over competitors when my clients could benefit from SafeOpt's anonymous site visitor retargeting services. Review collected by and hosted on G2.com.

The only concern with SafeOpt is you need to give them an offer to promote. So they may not be the best affiliate partner to work with if your brand is not promotional at all, but there are ways around this (like offering free shipping at a certain threshold). Review collected by and hosted on G2.com.

It allows us to reach and retarget visitors that come to our site with targeted offers that generate incremental revenue from email and it's easy to use, integrate, and set up. These are users that we otherwise wouldn't be able to reach, which is what makes SafeOpt so valuable. The customer support is great, too, and very helpful whenever you have any questions or concerns. Review collected by and hosted on G2.com.

It would be nice to have the ability to add more emails into the flows that are offered. Only 2 emails are sent for a cart abandon flow and 1 email for a browse abandon flow. Review collected by and hosted on G2.com.

I like that SafeOpt uses their own sending domain. We have been working on building our own domain reputation, so it's great to be able to utilize a third party, highly reputable domain to ensure these emails actually land in inbox. Their customer support team is also great. Review collected by and hosted on G2.com.

I wish that there was a native integration with Shopify to see who is an existing customer or not - that way we could more easily set rules about who to target. Review collected by and hosted on G2.com.

We have been using SafeOpt for the past few months and have been impressed with the conversions that we have received so far. The tool allows us to contact website visitors who may not be subscribed to our newsletter so that we can still reach out to them with information about our business. We are very pleased with the sales that have come in and will continue to partner with SafeOpt for the foreseeable future! Review collected by and hosted on G2.com.

None that I can think of! We will need to update our suppression lists regularly, which is not a big deal, but will require ongoing attention. Review collected by and hosted on G2.com.

SafeOpt is a game-changer when it comes to boosting sales and keeping customers happy. Plus, it makes sure everything stays secure for both the business and the customer. The best part? Their customer service is top-notch—super friendly and always ready to help. It’s a must-have tool for any business looking to up their game and keep customers coming back. Review collected by and hosted on G2.com.

I have nothing but positive things to say about SafeOpt. The platform has been reliable and effective, and the support staff has been consistently helpful. It's been a smooth experience from start to finish. Review collected by and hosted on G2.com.

Safeopt is very detail oriented and will answer all your questions right away. They guide you through the process and make you understand how Safeopt is different from other abandoned cart providers. Support is given with optimizations and best practices and they keep your content fresh over time. Integration was seamless and it's very straightforward to use, just upload your codes and let them keep eyes on the account and your top line! Review collected by and hosted on G2.com.

I wish there were more options for some service plugins we have such as our loyalty program, would be great to add more ribbons, but that can all come with a new design template from them! Review collected by and hosted on G2.com.

We have been using SafeOpt since 2022 and we're impressed with the service and increased conversions. It's very easy to use! We just set it up and let it go - only need to revisit the dashboard a few times per month operationally. Their customer support is great too! Review collected by and hosted on G2.com.

I think it would be nice to have more integrations at a lower price tier! However, the level of convenience we already receive is pretty nice. Review collected by and hosted on G2.com.

Great people to work with and really open-minded and knowledgeable. As a partner, they walk me and my clients through expectations and deliver results that align with forecasting. Review collected by and hosted on G2.com.

Quick revenue ramp. Be prepared to budget for the increase in marketing speand. Review collected by and hosted on G2.com.