Acquia DAM (Widen) Reviews & Product Details

I think the best thing for me as a designer is that clients can access the collective and source their own images. I used to waste HOURS sourcing images for internal clients. We set them up as a user, and click, done. Client is empowered to search and source their own images, and our brand is consistently presented to them with a customizable WIDEN interface. Life saver. Review collected by and hosted on G2.com.

I think the only thing I can say negatively about WIDEN, is entering metadata. I loathe it. It takes time to think through possible metadata tags, but we share the workload, and it's a minor irritation. I wish it just knew what I was thinking. :) Review collected by and hosted on G2.com.

My favorite aspects about Widen is the implentation of the metadata. You are able to find any asset with ease and it take the load off the designers when assisting others with assets. We use Widen on a daily basis, either uploading or sharing deliverables. We use links from Widen and share them with other team members through our project managments software so everything is available in one place. Whenever you have any issues, their customer serivce works with to solve any issue and it is done quickly! Review collected by and hosted on G2.com.

My only dislike is that the metadata takes some time to upload every now and then. Review collected by and hosted on G2.com.

Before Widen was acquired by Acquia, the training and customer support was incredible. Unfortunately there has been a steady decline in service since the transition. Review collected by and hosted on G2.com.

More and more technical issues and outages. Declining service. Dismissive and unhelpful during offboarding.

For internal reasons, our organization decided to pivot to a different platform that better met our needs for product information AND digital asset management. The service had already been declining for over a year, but once we communicated our need to offboard, the service became significantly worse. I was stood up for a meeting where I was meant to get instructions about backing up our assets (a service guaranteed in our contract). We were also told in our offboarding meeting that a short 3 month extension would be possible, but when I followed up for more information they said only six month was possible (and that 6 months was a special length). They were also going to charge 2/3 the rate of a full year for a six month extension.

This offboard experience has been especially disappointing because despite the decline in customer service and increase in outages, I would have still recommended the platform to others looking for a DAM, and I certainly would have considered them in the future. Unfortunately that is no longer the case. I hope they can identify whatever is happening internally that has lead to this decline. Review collected by and hosted on G2.com.

The portals feature in Widen has been a realy helpful resourse for our team when it comes to sharing branding and marketing materials with other groups. It was super easy to incorperate into our current Widen set up and has been easy to train others in it's use. When we expressed interest in using the portal feature, the Acquia team was incredibly helpful in showing multiple case uses and how it could best fit our needs. We use portals frequently and can't wait to see how else it will help our workflow. Review collected by and hosted on G2.com.

There isn't nessecarily a specific aspect of Widen that i don't enjoy. At times specific tasks such as adding Meta data to photos can be tedious and the interface in general can be intimidating at first glance. But with more use everything becomes clear and more familiar. Review collected by and hosted on G2.com.

Advanced search ensures that I can always find the exact right asset, and it's wonderful having everything in one place and knowing exactly where to start. It majorly cuts down on the amount of time my team and I spend looking for things. I LOVE that there's a single source of truth for brand assets, and I can easily make sure that my colleages are using the correct things. It's so collaborative and easy to share both internally and externally. It's a pretty easy learning curve to get people set up as general users. I have our DAM system open all the time and refer to it so many times a day. Review collected by and hosted on G2.com.

I wish we had the ability to manually crop assets in the DAM and export them at the correct resolution, rather than having to download and then pull them into another program before using. Review collected by and hosted on G2.com.

Easy to use configuration and the ease in modifying the asset groups, roles and categories. Customer service is also top notch. We had a pleasure of working with a dedicated Acquia member who helped us through all rough terrains. The user-friendly configuration facilitates easy modification of asset groups, roles, and categories. Acquia's exceptional customer service, exemplified by our dedicated representative, ensured smooth navigation through any challenges. Seamless integration with existing systems and an intuitive interface enhance operational efficiency. Review collected by and hosted on G2.com.

Nothing as such, but one feature that would be helpful is showcasing the landing page (main page) for each user i.e what it will look like for different users with different roles / functionalities. Review collected by and hosted on G2.com.

The DAM is a very powerful asset management tool. Has really strong capabilities that allow us to maintain a single source of truth for our ntire organization when it comes to marketing assets. It also powers our localization operations as well. Review collected by and hosted on G2.com.

The DAM is feeling more and more dated. Both controls on the admin side, as well as the day to day user experience feels like a legacy enterprise system rather than a powerful new tool that is the future. This is not just the aesthetics, although this ofcourse plays in to the user experience, but it is also the number of clics it takes to do anything, and how intuitive those clicks are. Review collected by and hosted on G2.com.

Supports wide range of files and it's easier to manage assests using Acquia DAM Review collected by and hosted on G2.com.

Could improve on customer support and documentation Review collected by and hosted on G2.com.

Aquia DAM is easy to use and gives a ton of customizable features. From creating portals that we can share with the team to being able to integrate it easily with other vendors and websites, it is the full package. It was easy to implement within the company, easy to train our staff on and is used on a daily basis. We wondering how we used to function before we added the DAM. Review collected by and hosted on G2.com.

The only downside was that we couldn't make it our new Image Library. Not really a knock on the product, just wasn't going to work the way we were hoping. Doesn't matter though, it does so much else for us that this one thing isn't a big deal. Review collected by and hosted on G2.com.

The Acquia DAM has completely changed the way we manage our digital assets. We started out with packaging graphics, and have now expanded to multiple teams and business units, all with their own unique assets. Our DAM is heavily used every single day, and has made many improvements in the way we function in our individual roles and as teams. Review collected by and hosted on G2.com.

I'm not sure I can find a downside to the Acquia DAM. Rarely, we might run into a particular functionality that is not available at that time. Acquia welcomes ideas and suggestions from customers, and take them seriously. Trello boards are used to keep us all informed of where they are in the process of new developments. Review collected by and hosted on G2.com.