123 Accelevents Reviews
Overall Review Sentiment for Accelevents
Log in to view review sentiment.

What amazed me right away was the service I recieve. The true 24/7 support is key for someone who has a tendancy to inadvertantly miss a toggle. I feel like the support is endless, where with other products I have had a certain allotted amount of suport time. Coupled with the excellent help articles I feel like I can fix any issues.
We have been able to use the tool for different types of events becuase of the flexability that this tool offers.
I appreciate that we can have lots of users. We are able to have multiple departments using this tool and also allow for others to have access so that as the event planner I dont have to be the only one who has to do everything.
I also have really felt heard by my support team. There have been times where we have submitted suggestions in how to make the end user experiance easier and I feel that we have been heard and if its something that can be adjusted they take that on and make the update. Review collected by and hosted on G2.com.
In some ways the only issue is how flexible this tool is. I sometimes can get myself confused or caught in a loop inadvertantly toggling things on or off. Review collected by and hosted on G2.com.
I am now using Accelevents for my 2nd confernce and I like that they are constantly updating and improving. Accelevents really listens to ideas for improvements and implements those ideas.
When I need to chat for help the chat is SO FAST - Like no wait time (even in the middle of the night 🤣)
Overall I am really impressed with their product and will continue to use and recommend them to others. Review collected by and hosted on G2.com.
That you have to load multiple photo sizes for a vendor/exhibtor and that the system can not adjust the images on its own. However, they just added a new feature to import an exhibitor from a previous event - so for the repeat vendors the work is already done. This was actually a request that I had that was implemented.
I Review collected by and hosted on G2.com.

It's super easy to use and intuitive.
The chat support is 10 seconds away and always ready to help.
It has many functionalities to complement events—booths, sponsors, networking, lounges, and everything else we need.
It now has integration with Hubspot that works both ways. Review collected by and hosted on G2.com.
There were bugs here and there, but they had fixed them in recent years. We've been using the platform for 4 years and are happy.
Some missing convenience features should be easy to implement. For example, you can't copy surveys/Polls or automatically have a rating poll after each session (you need to create a separate one for each session and attach it to it). Review collected by and hosted on G2.com.
I researched several different providers and landed on Accelevents as the best value for overall features and customization. The entire team is amazing, with exceptional response time via chat support. I was able to customize anything I needed for implementation and the system was user friendly. I'm at our event right now (September 2024) and we've already decided to use it for an event in February 2025.
One of the biggest bonuses and reason for picking Accelevents was also their integration with Square for credit card processing (everyone else used Stripe). We also utilized the integration with our new HubSpot system.
As a person who uses multiple systems and has many years of experience, I most appreciate the constant improvements made by the team. You can tell Marvin takes great pride in his product and knows things can always be improved. And they do it regularly! Review collected by and hosted on G2.com.
If I had to pick one thing that was quirky it would be the mobile app. It was a bit cumbersome for us. But, we are an in-person event only. Sometimes people would be redirected to the browser instead of the actual app and they'd get frustrated. We would be able to assist 9 of 10 times, but the overall experience can be better.
I know they'll work on it though as always. :) Review collected by and hosted on G2.com.
The Website is easy to use and i really like the style, the visual is very pleasing. The Number of features could be really overwhelming, but here comes the user service. They're so fast and nice and give me very useful tips how i can solve my problem. There are so many features and possibilities to implement my content the right way. Review collected by and hosted on G2.com.
If you're new to the website like me all the features and the labels could be very confusing. But the Customer Support is doing a great job to solve this. Review collected by and hosted on G2.com.
The fast and friendly chat response is amazing. We got started quickly for an event and loved it so much we're migrating everything over now. The platofrm is so easy to customize each event and that's vital to how we work. It also syncs up with our Salesforce account so I can see and compile our data in different ways. Review collected by and hosted on G2.com.
While you can run individual reports there aren't account level reports you can see on your own yet. I can still get them from support in a very fast manner, but it'd be nice to see org wide data on my own. Review collected by and hosted on G2.com.

It was so easy to set up our ticketing system with Accelevents! And it's super easy for our end user. Review collected by and hosted on G2.com.
I wish there was am embedded URL shortener.... maybe there is that I don't know about. Review collected by and hosted on G2.com.

Accelevents has so many great tools in it that makes event set up and tracking a breeze. But, the best thing by far is the responsiveness of the Accelevents team and their willingness to work with us on specific needs. Review collected by and hosted on G2.com.
We have run into a few bugs here and there that have created some confusion for our members - but the Accelevents team has always been very responsive and quick-acting when we need something fixed or updated! Review collected by and hosted on G2.com.
Accelevents has all of the great features that you need in a registration and virtual event platform, but where it really shines is the speed and dedication of its support staff. While I love all of the features, what stands out to me the most is how quickly I can get a resolution when something goes wrong. Review collected by and hosted on G2.com.
Sometimes the features can be a bit clunky with whether they auto-save or need to be manually saved, but more and more updates have been happening to help fix this. The team is really dedicated to making the app the best it can be for all of its users. Review collected by and hosted on G2.com.

The customer service and support was amazing. The most impressive to me was the 24/7 chat. I initiated dozens of chat sessions and always got someone that was pleasant and was able to easily address my questions and offer advice. I have used many event platforms and the service I received was the best. The platform is also intutitive and easy to use for a person in charge of execution of the event and preparing speakers. Review collected by and hosted on G2.com.
There is no way to use a custom background as a speaker and a few minor issues in the calendar defaults when setting up events. Review collected by and hosted on G2.com.