360Dialog Reviews & Product Details

1) They have both on premise and cloud APIS for the easy integration

2) The interface and dashboard is very easy and convinent to use.

3) The support team is very quick in responding to the queris

4) All the related features on META are implemented on 360 smoothly and quicky Review collected by and hosted on G2.com.

Sometime the downtime in onboarding is too much Review collected by and hosted on G2.com.

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Like a previous user said, after non-payment they DELETED my registered Whatsapp number and caused our clients several days downtime. No email warning that our payment method was invalid. Tried to raise a support ticket, but couldn't do so without a registered number. Was able to add onto an old ticket luckily, and the first thing I'm told is "You should have created a new ticket." Support only responded 30 hours after I raised the ticket. Answred all his questions and then he dissapeared again, number visible but not verified.

My first support ticket was also about a charge to my card which was in no way authorised - I received a very vague response several WEEKS later.

After adding new payment method they deducted EUR150 but only an invoice for EUR49 shows up in my account. This is probably the worst experience I've ever had with a service provider. We set up our own instance on AWS, now it costs us next to nothing, instead of EUR49 per month with the other invisible charges. Instructions to set up your own interface to Whatsapp API here: https://aws.amazon.com/blogs/messaging-and-targeting/send-whatsapp-messages-via-amazon-pinpoint/ Review collected by and hosted on G2.com.

It was easy to set up and get started. Apart from this, there is nothing good. Their UI is unreliable and inconsistent, their back-end seems to have issues regularly. Review collected by and hosted on G2.com.

customer service responds with half-sentence e-mails. If your invoice is not paid 1 day after they issue it, they DELETE (not disable, not limit) your number, take your money and don't provide the service.

I have never seen technical customer service first respond with "something went wrong", then "we deleted your number" and "we may refund if necessary". What. The. Actual. F. Please avoid if you are looking for a reliable provider. Review collected by and hosted on G2.com.

I want a refund. The service you provide is superficial and the information provided is not correct. Also, the support team gives very superficial information to one of us. You do not have your own resources, they are trying to provide education by sharing links from external sites. Please refund the WhatsApp bussines API service I recently purchased. Review collected by and hosted on G2.com.

Definitely regret. The support team answers your questions within 1 day. Moreover, the answers given are absolutely not descriptive and satisfactory. The service you provide seems professional, but you are a very amateur organization. Review collected by and hosted on G2.com.

Unfortunately, there have been no positive aspects to the experience; it has been nothing but a continuous headache. Review collected by and hosted on G2.com.

The software is plagued by severe bugs, reaching a point where nothing functions as expected. Regrettably, our experience with the support team has been marked by inefficiency and a lack of in-depth knowledge about their own product. Review collected by and hosted on G2.com.

The onboarding seems a dream and intuitive. Review collected by and hosted on G2.com.

The response was slow between 2021 and 2022, 2023 seems different. It was great to have a real person reach out to me about my concerns. Review collected by and hosted on G2.com.

360dialog features and accessibility to onboard clients to WhatsApp Business API are top-notch. 360dialog's customer support is also excellent compared to the competitors. Review collected by and hosted on G2.com.

360dialog interface could have been a bit better. 360dialog 's UI is too simple now, with fewer functionalities compared to the functions the APIs provide for the same. Review collected by and hosted on G2.com.

The best Business Service provider for WhatsApp

Best API integration

Quick onboarding Review collected by and hosted on G2.com.

The biggest issue is their support

Their TAT for replying or solving the issue is quite long Review collected by and hosted on G2.com.

It provides us with seamless integration. In just a few minutes, all is done. Review collected by and hosted on G2.com.

We experienced a small issue with verification, and in a few hours, they solved it. Besides, there is no issue. Review collected by and hosted on G2.com.

- 360dialog is one of the best WhatsApp Business API providers in the world

- 360dialog APIs are reliable and have significantly less failure rate

- Having three types of signup forms helps to get the client onboard easily Review collected by and hosted on G2.com.

I have no dislikes what so ever 360dialog does the job. I could get WhatsApp Business API within 10 minutes and quickly use it. Its APIs are reliable and work well even for a big data load. Review collected by and hosted on G2.com.