TeamDynamix IT Service Management Avantages et Inconvénients

They actively look for feedback and seem to be trying to develop toward the things the users care about. Avis collecté par et hébergé sur G2.com.

The APIs are not as good as I would like and the Asset management doesnt have multi select for every action. Delete is the most annoying. Avis collecté par et hébergé sur G2.com.

TeamDynamix has great reporting capabilities and an easy to use client portal. Loads of features and customizations to help make the platform work best for your organization. Avis collecté par et hébergé sur G2.com.

The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as surveys taking 24 hours to go out. Would like an easier way to manage parent/child ticket relationships. Avis collecté par et hébergé sur G2.com.

The flexibility and functionality of the solution: attribute dependencies, workflow features, and collaboration. TeamDynamix also listens to thier customers when determining what new enhancements to consider. Avis collecté par et hébergé sur G2.com.

The Project Management features are sufficient, but many features within the ITSM app that would be also beneficial in project module. Avis collecté par et hébergé sur G2.com.

Plateforme très agile et facile à utiliser. Elle nous permet d'exécuter nos fonctions ITSM facilement avec très peu de frais généraux. Avis collecté par et hébergé sur G2.com.

Le produit ne se rafraîchit pas automatiquement pour le moment, donc nos utilisateurs doivent le faire manuellement pour voir les nouveaux travaux arriver. Le reporting pourrait également être plus robuste. Avis collecté par et hébergé sur G2.com.

Excellent customer support, fantastic knowledge bases and forums; they support their product very well. Avis collecté par et hébergé sur G2.com.

Could use more basic training for new users that need to spin up after an established product is in place Avis collecté par et hébergé sur G2.com.

La simplicité et l'utilisabilité du Portail Client Avis collecté par et hébergé sur G2.com.

Impossible de générer des rapports utiles directement depuis l'interface utilisateur. Avis collecté par et hébergé sur G2.com.

Great Product for keeping track of tickets and hardware Avis collecté par et hébergé sur G2.com.

The Asset manager can be a little clunky to use at the start Avis collecté par et hébergé sur G2.com.

TeamDynamix brings ITIL ticketing with the ability to expand to ESM, and it integrates a fully developed Project Portfolio Management suite. Avis collecté par et hébergé sur G2.com.

UI is dated and lacking of a mobile app. Both are scheduled to be released in a coming feature release. UI does dynamically form to mobile formats. Avis collecté par et hébergé sur G2.com.

Their integration and support teams are great! Supporting documents are good and readily available on their site. Avis collecté par et hébergé sur G2.com.

A few basic features are available in other products that are lacking in TDX. Form fields that should auto-populate based on user record, such as location, do not. Avis collecté par et hébergé sur G2.com.

Very user friendly and easy to use. Support is always there and willing to help with issues Avis collecté par et hébergé sur G2.com.

Wish more than one person could be assigned to a ticket at one time Avis collecté par et hébergé sur G2.com.