Vue d'ensemble des tarifs de Survicate

How many responses per month should I choose?

Deciding how many responses per month you need can be challenging, but we're here to make it easier. Here are our average response rates based on real data from our customers. You can use them to calculate how many people need to see your survey for you to achieve the desired number of responses: ‍

Web surveys: 10% response rate
In-product surveys: 16% response rate
Mobile surveys: 30% response rate
Email surveys: assume a 20% open rate and a 20% click rate

So, for example, to achieve 250 responses, you'll typically need to reach 3,125 people via web surveys, 1,563 in-app, 833 through your mobile app, or send 6,250 emails, considering a 20% open and 20% click rate.

Keep in mind that the ideal number of responses depends on your business size and goals. If you need help figuring out how many monthly responses your business needs, talk to us, and we’ll sort it out together.

How do you count responses?

We count responses on a per-respondent basis. When surveys consist of multiple questions, it doesn’t matter if the respondent replies to just one question or all of them. It will qualify as one response in both instances. This means both partial and full responses are recorded for you to analyze.

What is your cancelation, upgrade, and refund policy?

You can cancel your subscription at any time. Your subscription will remain active until the new billing cycle begins, and then your account will switch to the Free plan. This means Free plan limits will apply; you can unarchive surveys with up to 300 responses and collect up to 25 responses per month.

Upgrades are effective immediately, and you’ll be charged the prorated difference between plans.

We don’t offer refunds, so make sure to terminate your subscription before the new billing cycle starts.

How does Better Than The Rest plan pricing work?

The Better Than The Rest Plan is a tailored, custom plan designed to meet the specific needs of each business. If you expect periodic usage fluctuations or high response volumes, our standard plans might not be a good fit. In this case, the Better Than The Rest Plan might be just what you need.

It offers a yearly response limit, giving you flexibility in how you use your responses throughout the year. Pricing factors include the number of responses needed per year, the number of users, and the number of workspaces required. Additionally, any necessary security questionnaires or customizations to standard policies are included only in the Better Than The Rest Plan.

To learn more about this plan and receive a personalized quote, contact us at sales@survicate.com or use the live chat on our website.

What if I exceed the limit of responses on my plan?

Once you hit your response limit, your surveys will stop collecting responses. To keep the feedback coming, you'll need to upgrade to a higher plan or, for Better Than The Rest plan users, purchase more responses.

Are taxes included in the price?

Additional taxes may apply if you’re not a registered business. If you are a business registered in Poland, we will add 23% VAT.

What payment methods can I use to pay for Survicate?

You can pay using all major credit cards (Visa, Mastercard, Discover, American Express) and PayPal. For plans paid upfront for the year, we also offer bank transfer payments, for which we charge a small accounting fee. Other than that, we do not charge any transaction fees. Payments can be made in USD, EUR, GBP, or PLN.

How does the free trial work?

Survicate free trial is a no-strings-attached taste of our Best plan. For 10 days, or until you collect 25 survey responses, you can enjoy all the Best plan features, without needing to provide a credit card.

Once the trial ends, your surveys will be stopped and archived. But don’t worry; you can either continue with our Free plan (which lets you collect up to 25 responses per month, with a total limit of 300 responses), upgrade to our Good, Better or Best plan, or chat with our Sales team for a custom offer (Better Than The Rest plan).

Is there a free version of Survicate?

Yes, there is! Survicate offers a Free plan with a limit of 25 survey responses per month (and 300 responses in total) that’s ideal for those just starting out with collecting customer feedback. When you sign up, you’ll automatically get a free 10-day trial of our Best plan. After that, if you don’t choose to upgrade, your account will automatically switch to a Free plan.

Here’s what you can do on our Free plan:

Create and launch link, email, website, and in-product surveys
Collect up to 25 responses per month
Collaborate in a team of 3
Integrate with your tool stack
30 days of data retention
Up to a total of 300 responses on all active surveys
So, you can always access Survicate for free, even if you decide not to upgrade after your trial.
What is the difference between the free plan and the free trial?

The free trial gives you a 10-day preview of our Best plan. During this time you can collect up to 25 survey responses and test all the Best plan’s features. After the trial ends, you have the option to upgrade or automatically move to our Free plan.

Our Free plan is always available and perfect for those just starting with feedback collection. It allows you to create and launch email, link, website, and in-product surveys, integrate with your tool stack, collect up to 25 responses per month (with a total limit of 300 responses), and collaborate with up to three team members.

In short, the free trial offers temporary full access to Best plan features, while the Free plan provides ongoing access to essential survey tools at no cost.

Can I get a demo before signing up?

Yes! Click the Book a Call button to schedule a demo. You can also contact us by email at sales@survicate.com or use the chat on our website.

What happens when my free trial ends or my subscription expires?

When your free trial ends or your subscription expires without a subsequent purchase, you’ll be moved to our Free plan. Here’s what changes: ‍

You can collect up to 25 responses across all active surveys each month
You can unarchive surveys with a total limit of 300 responses
You can create and launch new email, link, website, and in-product surveys
Need more flexibility? You can always upgrade or contact our Sales team for a custom plan.

Do you offer plans for educational institutions and NPOs?

Educational institutions and non-profits can get an extra 25% off any yearly plan—please email us at sales@survicate.com to find out more.

Is there a live chat support?

Yes! Our friendly support team is here to help from 8 AM to 11 PM CET, Monday to Friday, covering a wide range of global business hours. You can expect a response in under two minutes. Just start a chat in the bottom right-hand corner after logging into your Survicate account.