Avis et détails du produit de Sprig

Sprig has been a gamechanger for in product feedback collection. Its ability to seamlessly target users and capture insights at scale has transformed how we gather feedback. It delivered both high volume and high quality responses with minimal operational overhead.

Before Sprig, running early access and beta programs required significant program management effort, often yielding low response rates or weak signals. With Sprig, we could autonomously collect a steady stream of quality feedback, allowing teams to monitor real-time sentiment using their AI powered analysis.

The real unlock came when we integrated Sprig with Enterpret. Suddenly, in product feedback wasn’t just a siloed data point. it became part of a unified feedback ecosystem, alongside sources like Zendesk, Twitter, and Reddit. This gave the entire company a single, searchable source of truth, making it easier to identify trends, validate decisions, and stay connected to user needs at scale.

If you’re looking to build a continuous loop between user insights and product decisions, Sprig (especially when paired with Enterpret) is a must-have. Avis collecté par et hébergé sur G2.com.

Sprig's billing model can be very confusing and rather expensive. It's not very clear how it works and how to manage it in an optimal way. Also the way they format their data exports through the API is really tricky as well and takes a lot of time to reformat into a usable way. Avis collecté par et hébergé sur G2.com.

Studies look great and are super easy to create.

Basic implementation is easy with the javascript SDK (though adding events could be a little easier for us - more on that in the next section).

The AI summaries are super helpful. As a result we've seen solid organic adoption with our PMs who are lunching quite well designed surveys with minimal support! Avis collecté par et hébergé sur G2.com.

If you use segment it's easy to bring your existing events etc in however it lacks a public API to send events. If it supported Snowflake data sharing, brining attributres from our warehouse would make implementation even quicker! Avis collecté par et hébergé sur G2.com.

Mon entreprise utilisait principalement Maze, auquel nous étions très attachés. Maze était exceptionnellement convivial (pour les designers), et des fonctionnalités telles que les hotspots se sont avérées extrêmement précieuses pour notre interprétation des données. Sprig offre un ensemble de fonctionnalités similaire mais distinct, donc prendre la décision de changer n'a pas été rapide. Pour répondre à nos préoccupations, l'équipe produit a convoqué une réunion formelle avec des représentants de Sprig avant de finaliser notre décision.

Un aspect de Sprig que j'apprécie particulièrement est leur support client, qui a efficacement répondu à mes nombreuses questions—ce que je n'ai pas vécu avec Maze. De plus, Sprig organise fréquemment des webinaires et offre un support client personnalisé, ce qui a considérablement amélioré ma capacité à utiliser efficacement ses outils.

Un avantage notable de Sprig est sa facilité d'utilisation, même pour les personnes extérieures à l'équipe de design, ce qui a conduit à une adoption accrue parmi le personnel produit. Bien que certaines fonctionnalités, telles que les hotspots, ne soient pas encore disponibles (avec des plans pour une mise en œuvre future), Sprig s'engage à une amélioration continue et à l'expansion des fonctionnalités. Avis collecté par et hébergé sur G2.com.

J'ai déjà abordé cette question ; cependant, certaines fonctionnalités sont actuellement indisponibles. Ce n'est pas un problème important, car Sprig communique fréquemment sur les fonctionnalités à venir et est constamment axé sur l'amélioration. Avis collecté par et hébergé sur G2.com.

Using Sprig has enabled our small, but might research team to double the number of studies we're running and cut in half the time it takes us to go from study to actionable insight. It's also very easy to implement a new sprig and the ability to have unlimited seats in our account means many stakeholders can view results in real-time and take action even sooner. Avis collecté par et hébergé sur G2.com.

If Sprig had a few more survey capabilities, we may be able to expand the usage to other departments and research needs. Would also really love to test prototypes (with video/audio recording) on mobile! Avis collecté par et hébergé sur G2.com.

Le fait qu'il s'intègre si facilement dès le départ avec notre interface frontale. Avis collecté par et hébergé sur G2.com.

Je ne peux vraiment penser à rien. Cela répond à tous mes besoins. Avis collecté par et hébergé sur G2.com.

Sprig allows my company to understand the in-the-moment experience of our users, greatly reducing recall bias. Many studies can be implemented without engineering effort, allowing us to rapidly answer research questions.

The Sprig support and Eng teams are always quick to answer our questions. Avis collecté par et hébergé sur G2.com.

More advanced studies requires Eng support.

Survey logic is not as advanced as Qualtrics or other more robust platforms. Avis collecté par et hébergé sur G2.com.

- The tool is very easy to set up on web

- Creating, targeting and launching a survey is very easy and you can have a survey running in no time

-They have a really good template library

- The UI is very minimal non invasive

- Very good and responsive support team! Avis collecté par et hébergé sur G2.com.

- Implementation for our app was a more involved process that took the developers more time than expected. Avis collecté par et hébergé sur G2.com.

Sprig has been very easy to set up and easy enough to use that everyone on our team can self-serve. We've enjoyed using the surveys and heatmaps. The screen recording software is also very helpful for the design team to understand usability. We're very happy with our decision to switch to Sprig. Avis collecté par et hébergé sur G2.com.

Not necissarily a dislike of Sprig, but heatmaps in general lack enough clarity to true make decisions from. Due to the complexity of some of our interfaces, it's hard to determine what was actually clicked or viewed. Avis collecté par et hébergé sur G2.com.

I love Sprig's survey tool for hearing immediate feedback from customers when they complete our flows or abandon flows. The replay feature is a great value add for these surveys. I've been able to identify several severe bugs that have gone completely unoticed by product teams simply by reading open responses and watching replays. I also love asking customers if they would like to participate in interviews. This allows me easy access to a pool of customers for further UX research.

I use Sprig every week to check in on customer sentiment and monitor for new problems. Avis collecté par et hébergé sur G2.com.

Getting support from engineers to help set of events in Sprig can be a pain. I've been exploring Sprig's no-code events for survey targetting and it seems to work well, although a bit tricky to understand at first. Avis collecté par et hébergé sur G2.com.

I love the ease of spinning up a new study on a website. It's so simple to start collecting data from visitors and there are endless opportunities for creating user friendly prompts, surveys, prototypes, etc. Avis collecté par et hébergé sur G2.com.

It's incredibly easy to forget that you have an event triggering once it's live. You have to not just end the study or survey but archive the event too. We've found ourselves in more than one instance where the event continues to trigger, despite not being tied to a live study and eating up all of our MTUs or incurring overages. YIKES. Avis collecté par et hébergé sur G2.com.