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ServiceNow Gestion des Services Informatiques Avis
Un système de billetterie pour notre personnel
Bon système de billetterie centralisé
Avis sur 874 ServiceNow IT Service Management
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Information center for knowledge base and articles Avis collecté par et hébergé sur G2.com.
Not very easy to navigate and look for screen shots Avis collecté par et hébergé sur G2.com.
Various enhancements can be added to servicenow knowledge management. It is quite flexible and easy to use. Avis collecté par et hébergé sur G2.com.
None. It is great tool. Sometimes it’s limited but we always find a work around to
Make things work Avis collecté par et hébergé sur G2.com.
Easy to create CHG, INC, REQ tickets. Easy to search with queries Avis collecté par et hébergé sur G2.com.
Search takes more time with large data. sometimes Internet browser freezes Avis collecté par et hébergé sur G2.com.
The idea is great. A cloud based service solution where all users can log tickets and get information. Decent search feature to get result (lacks filtering though). Upgrades! We just got an upgrade and the process didn't destroy any historical data. Will need more time to evaluation the new features though.
On the whole, it's a decent tool for segmenting service issues - incidents, articles, problems, etc and assigning work to staff. Not super friendly to manage though on the back end. Avis collecté par et hébergé sur G2.com.
First of all, I think your Service Now experience will substantially vary based on your implementation quality and implementation updates (same with other cloud apps like Salesforce). Having said that, the older functionality hasn't been that amazing. I had previously used service now as a user (logging issues and it seemed to work alright for that. There were some odd issues where it is hard to find where to attach documents and the add to order function seemed odd to me. I didn't have a lot of training on it, but it isn't the easiest to use as the user. On the other side, I actually just started publishing Knowledge Articles. Again, the function is there, but no way to really hit the articles with tags or have users easily filter articles. There isn't a social aspect either, so we actually support our Salesforce users in Salesforce with a Chatter Help Group (but the knowledge articles live in ServiceNow). YouTube videos embedded can be brought to full screen, so had to just link out to YouTube. Little issues like that make the production not feel entirely polished. Avis collecté par et hébergé sur G2.com.
Its a really good tool to manage incidents . Customization is easy drag drop Avis collecté par et hébergé sur G2.com.
Versioning and better tech support should be provided . Documentation is not ample enough Avis collecté par et hébergé sur G2.com.
We use it for automated deployment management. Its fairly simple to request and deploy standard software to client PC's Avis collecté par et hébergé sur G2.com.
none I know of as of now as I am just a user. Avis collecté par et hébergé sur G2.com.
Filters and analytics
Contacting customers Avis collecté par et hébergé sur G2.com.
Interface is slow and clunky
Sometimes hard to find what you are looking for Avis collecté par et hébergé sur G2.com.
great interface that makes it easy to use. easy to create, search and update tickets for even a newbie to service now. Visual task board is a great feature to collaborate on our tasks as a team. Avis collecté par et hébergé sur G2.com.
search functionality needs to improve - we get flooded with information when searching for a particular item.
some templates need to be simplified to save time. Avis collecté par et hébergé sur G2.com.
I have used service now in multiple otfanizations. Few great things -
1. Web based eith multiple browser compatibility
2. Great implementation of Incident, Request n Change Management
3. Great reports module for analysis
4. Easy to learn
5. Great customization options based on customer needs Avis collecté par et hébergé sur G2.com.
Not much to dislike, they can have an app to make remote working even easier Avis collecté par et hébergé sur G2.com.
The way it solves the IT Service Management problem effectively. Avis collecté par et hébergé sur G2.com.
Depending on your needs it may play a slight bureaucratic role, specially for those that don't want to use it. Avis collecté par et hébergé sur G2.com.
