The list of features is astounding. OpenPhone is incredibly feature rich and easy to install on all your devices as necessary. Apps are available for the phone and desktop, and there are several integrations that many will find useful. Being able to start on the phone and continue on the desktop is really an added benefit. And on the rare times I've needed customer service, I was impressed at the speed of the reply and how quickly my issue was resolved. Avis collecté par et hébergé sur G2.com.
The only downside I can imagine is the slight learning curve. Communications solutions that are so capable, so "do it all" are rare to come across and therefore might be foreign in the begining! Avis collecté par et hébergé sur G2.com.
Avis vidéo
Nouveau client mais très satisfait
OpenPhone est génial
2,324 sur 2,325 Avis au total pour OpenPhone
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Easy to use and feature rich. I like that it is a separate app on my phone so I can keep my business and personal lives separate. I love the Zapier integration so I can automate some common messages. Like that they seem to be always developing and improving the app. Avis collecté par et hébergé sur G2.com.
Call quality is not great a lot of the time. I can hear the delay happen often when talking to clients and the initial connection time is almost always long. Leads to a lot of "can you hear me?" issues. Also, the app frequently bugs out when trying to answer a call and will keep ringing even though I've answered the call. Both myself and the person on the other end will hear the ongoing ringing and the only way to stop it is to end he call and try again. I can live with these issues, but I wish they would find a way to improve the connection.
My biggest complaint is the pricing model. When I signed up I don't recall there being different plan levels. But as they have grown they've gotten greedy. Instead of viewing new features as a way to delight existing customers and attract new ones, they instead only release new features to higher plan levels and try to get you to upgrade. The next plan up costs 3x what I currently pay. These are features that I think should be pretty standard like forwarding a call to another user and call trees. I hate that approach. You've built the features, use it to keep existing customers engaged and attract new businesses to you instead of constantly trying to squeeze more money out of small operators. Avis collecté par et hébergé sur G2.com.
My co-worker and I just started to use OpenPhone to text clients. We found it easy to set up and use to text our clients. I love how the auto replies and out of office replies work. There is always a learning curve with a new service. I am confident we will be using OpenPhone for a long time. It certainly beats Google Voice by a mile. Avis collecté par et hébergé sur G2.com.
At this time, we do not see any down sides to using your service. Avis collecté par et hébergé sur G2.com.
OpenPhone is set up very simply, I absolutely love the AI features of the transcript and the ability to record phone calls. That has been more than helpful in going back and getting information like names emails and the ability to send my recorded calls to my manager for him to critique them. Avis collecté par et hébergé sur G2.com.
Honestly, I wish there was a better way to organize it. It's really hard to stay organized with companies that I currently am partnered with, homeowners that I'm working on estimates for keeping those organized with all the cold calls that I do is really hard. It would be helpful if you could put people in different folders or areas. Avis collecté par et hébergé sur G2.com.
The ability to start small, add services as needed, and detailed instructions every step of the way. When comparing other services, it was clear that even though OpenPhone did not have every option out there. But....they had every option that I needed and at a price that the competition could not beat. The set up was easy and for things that are more complex, the knowledge base and FAQ's are very detailed and easy to navigate. Avis collecté par et hébergé sur G2.com.
Need a MSTeams integration. I know everyone uses Gmail/Google, but I like Microsoft and have partnered with them so the ability to integrate into MSTeams and other MS prooducts would be great. Other than that, nothing to dislike. Avis collecté par et hébergé sur G2.com.
What I Like About OpenPhone:
I appreciate how user-friendly and intuitive OpenPhone is. We use Open Phone everyday for our mobile notary agency. The snippets feature is incredibly helpful, and the settings are easy to navigate. I love how simple it is to set up and manage conference calls. The platform allows me to input a phone number, automatically create a conversation, and even revisit an empty conversation later.
The ability to add notes to each conversation is a great feature, making it easy for my team to stay organized. OpenPhone offers a variety of useful features, including a monthly review summary, which is insightful—although I find the two numbers displayed side by side a bit confusing. I assume the light grey number represents the previous month.
Despite trying other platforms, I keep coming back to OpenPhone because it’s the most modern and user-friendly solution available. Avis collecté par et hébergé sur G2.com.
What I Dislike About OpenPhone:
When I click on an image I sent to a client, it doesn’t always open the correct image.
When a call is forwarded to my personal cell, there’s no clear indication that it’s coming from OpenPhone.
Customer service response time is slow, which can be frustrating when issues arise—though, fortunately, there aren’t many.
I find integrations and webhooks unclear and don’t know how to use them effectively.
The "Change Greeting" feature feels outdated and could use a refresh.
For menu options, it would be helpful if OpenPhone indicated which option the client selected, so we can better understand their needs.
I wish my team members could see the contact names I've saved—right now, I can see them on my end, but they cannot on theirs. Avis collecté par et hébergé sur G2.com.
I like how easy it is to use. The support is sometimes very helpful when they know their stuff. I like the AI summary generated feature. Saves time. I use this everyday. I dont use intergration yet but will have to. Can be impleted very easy with the right support. Avis collecté par et hébergé sur G2.com.
When support does not know what they are doing. Maybe more info on how to's in the website could help. Like on how to add a voicemail and to make sure it is not a MP3 file etc. I just had a issue like and that and had I known I would have asked for help from support. Avis collecté par et hébergé sur G2.com.
Genuinely love OpenPhone! It has made running our business so so much easier! My small team (3 of us) and I can all stay in the know with what's happening with our clients. Nothing slips through the cracks because we are all on and mointoring each conversation. And the internal thread capabaility is AMAZING! We use OpenPhone all day, every day to run our business, and our clients love knowing they can access all of us at once! Integrating it into our business was easy! Avis collecté par et hébergé sur G2.com.
I haven't found anything that I don't like about it... Avis collecté par et hébergé sur G2.com.
OpenPhone is one of the best service providers in the present globalized IT world. A few important features of it are as follows:
1. 24/7 operational contact number
2. User-friendly interface and workspace
3. Easy to share the logins with others without any security concerns
4. Live representatives always available to assist on any issue
5. Online cloud storage to save important contacts abruptly
6. Text messaging option
7. Multiple users can use one number simultaneously to call the clients
8. Call sound quality, just awesome
9. Economical and reliable even for startup businesses Avis collecté par et hébergé sur G2.com.
There should be an option to download all the calls data record including call recordings in a single click. Avis collecté par et hébergé sur G2.com.
I liked most that OpenPhone were prepared to text my New Zealand mobile (a code - which must have cost them). Once they did that I knew they were professional. Plus their customer help desk answer emails thoroughly. I found this a refreshingly caring attitude from a business. I also like the way the phone system has loud noise alerts for texts or phone calls (so even if you are some distance away you can hear). Avis collecté par et hébergé sur G2.com.
I'm not a very technical person but even I can manage the basics of the texting function (which is all I need it for). Avis collecté par et hébergé sur G2.com.
OpenPhone updates quickly, and keeps up with new technology available. The ability to direct call-flows to team members while automating other processes has been a game-changer for us, along with being so easy to show our new team members how to use. AI summary of calls and transcripts make day-to-day call management a breeze! On top of that, customer service is worlds better than many other similiar providers. Avis collecté par et hébergé sur G2.com.
OpenPhone has so many benefits, it is hard to find the negatives. One common issue our team member have is the contact names not updating anymore, which has always been fixed by a simple delete and re-download. We seriously have no complaints! Avis collecté par et hébergé sur G2.com.
