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Facturation et suivi des clients et des relations Avis collecté par et hébergé sur G2.com.
J'ai du mal à intégrer QuickBooks. La configuration du pipeline peut être un peu déroutante. Avis collecté par et hébergé sur G2.com.
The integration with our system is very easy to do and the platform is very intuitive to use Avis collecté par et hébergé sur G2.com.
I dont found anything to discribe here that we dont like! Good job! Avis collecté par et hébergé sur G2.com.
usually don’t leave negative reviews, as being a business owner myself, I am well aware that mistakes can happen. Though our experience with Keap went beyond an accidental mistake and after debating for a long time, I feel sharing my experience is absolutely necessary. Avis collecté par et hébergé sur G2.com.
I usually don’t leave negative reviews, as being a business owner myself, I am well aware that mistakes can happen. Though our experience with Keap went beyond an accidental mistake and after debating for a long time, I feel sharing my experience is absolutely necessary.
Long story short:
- We first spoke with a guy named Colin who was in charge of closing the sale. He seemed a very nice and friendly guy, though sometimes he sounded slightly generic about what our migration from our current autoresponder to Keap would entail.
- He was so nice we even bought an extra $500 of Keap coaching calls (shame on us for not waiting).
- He reassured us that our packed came with 15 hours of migration included and that everything we had on our current autoresponder, would be easily migrated within those 15 hours. Just to be sure, I repeatedly asked him confirmation (both on the call and in written form) that all our sequences, automations, contacts, templates etc could be migrated within those 15 hours. I am NOT a specialist person so clearly I trusted what he said. We submitted everything that we needed to migrate and were confident we were all on the same page.
- A few weeks later, out of the blue, Keap asked us to pay more money, as the 15 hours were done and over with.
- At this point we still had quite a few assets to migrate. They claimed they had already went beyond the 15 hours and while some extra hours had been ‘’gifted’’ now we had to pay extra or take care of the migration internally (which clearly we were not equipped to handle considering it wasn’t part pf the plan).
- Even though I was already quite annoyed (considering the guy confirmed already multiple times that in 15 hours they could do everything) I reluctantly asked how much would that extra be. The answer was mind boggling: don’t even wanna share the final priced we would have to pay as it was just ridiculous (thousands and thousands of dollars).
- At this point Colin had started to ignore our emails. I called him several times and was told that our team was trying to take advantage of Keap migration team. Wait what?!? I kept my cool and asked to please meet in the middle (even tho this whole situation was entirely created by them) and he seemed confident we’d find a solution. After a few days of back and forth, and the Keap renewal approaching, we had no choice but to stop everything and close our account.
- We requested a partial refund (since they had done some work anyway and I wanted to acknowledge that) so I was referred to this lady called Lisa, who was supposed to ‘’help’’ with this. After speaking to her, instead of being issued a refund, we were charged £200 termination fee — like seriously?!?
- After complaining about that (since it was not written anywhere btw), we got refunded these £200 and that was the end of it.
- So we spent (wasted) 1200 - then got charged an extra £200 early termination fee and then refunded just that fee.
- At this point I was so annoyed but I was also determined to move on as quickly as possible. So I simply requested at least refund of the $500 ‘’Keap coaching calls’’ that we never even started (we were supposed to use them after migration was over).
- Our request was ignored and never addressed.
Again, I don’t leave this review light hearted, but this experience was really BAD. We wasted money and precious time (including the 30 mins spent to write this review).
Pls be very careful before you sign up with Keap, especially if the assets you got to migrate are quite articulated. Don’t just talk to the the sales person, whoever they are, and request to speak to the tech team and have a further confirmation on the migration costs (the REAL ones). Not sure that will be enough to spare you a similar saga, but one thing is for sure: we are migrating elsewhere. Avis collecté par et hébergé sur G2.com.
Keap Makes Running my business so much easier. It allows to me to capture prospects, follow-up with them and then bill them. Having used this tool fore more than 8 years to run my business I'm very happy with it. Avis collecté par et hébergé sur G2.com.
Keap can be a little slow and is not the prettiest system in the world. Once you are familiar with the system its easy to use. Avis collecté par et hébergé sur G2.com.
J'aime comment cela m'aide à entrer en contact avec mes clients, comment cela m'aide à développer mes offres. Avis collecté par et hébergé sur G2.com.
Manque d'intégrations sans la nécessité d'utiliser des plateformes tierces comme Zappier. Avis collecté par et hébergé sur G2.com.
Grâce aux outils de gestion des réseaux sociaux de Keap, je peux servir et surveiller ma clientèle de manière systématique d'une manière auparavant impossible. En termes simples, cela me permet de connaître mon marché cible afin de pouvoir faire de la publicité efficacement pour mes services sur les réseaux sociaux, les sites web populaires et d'autres zones à fort trafic. C'est un entonnoir de vente et un diagnostic pour divers processus de recherche qui examinent les événements ou profils des clients potentiels. Avis collecté par et hébergé sur G2.com.
Bien que je préfère ne pas attendre longtemps entre les mises à jour, les programmes doivent être périodiquement ajustés pour l'amélioration. Avis collecté par et hébergé sur G2.com.
J'ai été audacieux avec les réseaux sociaux et tous les autres aspects de la publicité et du marketing. J'optimise les informations marketing et augmente la probabilité d'avoir des consommateurs à tout moment. Je gère entièrement les comptes de médias sociaux de mes clients. L'aide de Keap a été très bénéfique. Elle nous permet d'obtenir des informations importantes et précieuses sur les nouveaux candidats à travers les réseaux où ils sont actifs et d'établir un contact direct avec eux. Avis collecté par et hébergé sur G2.com.
Je ne dirais pas que j'ai aimé que l'interface soit un peu difficile en termes de personnalisation ; malheureusement, pouvoir la configurer était compliqué. Avis collecté par et hébergé sur G2.com.
Keaps est idéal pour votre premier CRM...si vous êtes une petite entreprise et ne prévoyez pas de croître rapidement. Avis collecté par et hébergé sur G2.com.
Keaps manque de support et de nombreuses fonctionnalités dont toute entreprise en croissance a besoin. Tous les e-mails envoyés via le CRM étaient instantanément marqués comme spam. Leurs créateurs de modèles étaient également désagréables à utiliser. Avis collecté par et hébergé sur G2.com.
I appreciate how often someone from Keap reaches out to provide additional training or any help we need to improve our use of the system. It is great to have this consistent line of communication Avis collecté par et hébergé sur G2.com.
It is a dense system; there are some elements of the system that we do not use as an organization. We also sometimes have issues with our emails from campaigns ending up in Spam no matter what we do Avis collecté par et hébergé sur G2.com.
