Avis et détails du produit de Hiver

Hiver helps our team stay organized and prevents the diffusion of responsibility in email chains with multiple recipients. With shared inboxes for different facets of our business (finance, leasing, etc.), Hiver ensures that the right team member is assigned to each thread. This streamlines our communication, reduces confusion, and eliminates delays. Hiver is part of our everyday - we use the email templates, tags and analytics. Avis collecté par et hébergé sur G2.com.

Hiver assigns every email in our inboxes, which can sometimes feel overwhelming. While there are settings to automatically close spam and ‘thank you’ emails, configuring these rules requires additional time and setup. Avis collecté par et hébergé sur G2.com.

Before Hiver we were monitoring 4 email inboxes with 4 users all sharing. We were constantly checking eachothers inboxes if we were off for the day, and using our group chat to facilitate if someone had covered an email, etc. Now all our emials are in one place, theyre easy to find, reassign, and create notes for our follow co-workers. We can now see if an email has been handled, and easily switch them between people to ensure we are on top of all of our emails. Avis collecté par et hébergé sur G2.com.

The only downside I have found to Hiver is it takes a little longer to find emails that have been previously closed. You can still find them, its just not as fast as it previously was, however i'll still take it as a win. Avis collecté par et hébergé sur G2.com.

Hiver fonctionne vraiment bien pour trier les e-mails auxquels je dois spécifiquement prêter attention, m'aide à suivre les projets en cours et me garde concentré sur ce que je dois faire pour la journée. Avis collecté par et hébergé sur G2.com.

Parfois, Hiver ne se charge pas complètement dans mon e-mail et je dois actualiser. De plus, les étiquettes peuvent parfois devenir confuses ou être accidentellement modifiées par un mauvais clic. Je suppose qu'il pourrait se charger légèrement plus rapidement. Avis collecté par et hébergé sur G2.com.

I like how easy it is to understand the UI. It's easy to follow and it's clear on when my coworkers submit a ticket i know exactly how to help them. Avis collecté par et hébergé sur G2.com.

I don't like how sometimes whenever a coworker responses to a past ticket and it reopens the same ticket. They should make it to where the sender has a option to reopen the ticket or just reply back to a message Avis collecté par et hébergé sur G2.com.

Hiver let's me see at a glance what my team is working on. I can get detailed stats on our reponse times. We can make notes within the system to ensure we are all on the same page. Setup was much easier than the first product we tried. Avis collecté par et hébergé sur G2.com.

Very few downsides. Sometimes an email gets stuck in my inbox after it's closed but a quick x-out of the inbox tag resolves the issue. Avis collecté par et hébergé sur G2.com.

I appreciate Hiver's communication regarding updates and work times. The most helpful features are the ability to assign emails quickly and the comments section that is private to our team. It's also very helpful to have access to work inboxes so we can step in if someone in on vacation or away from work. The help team always responds quickly and doesn't sign off until my issue is solved. Avis collecté par et hébergé sur G2.com.

Sometimes Hiver doesn't load on my task bar. It's happened only once or twice, and the support team gave me a solution right away, so it wasn't a big deal. Avis collecté par et hébergé sur G2.com.

It has been very helpful in organizing assigning and tracking work. It is very helpful to be able to comment and attach files directly to emails that are in discussion. It also helps with being able to organize my inbox to focus on what I need to. I would very much recommend this product and look forward to its future generations. Avis collecté par et hébergé sur G2.com.

It'll be nice when Hiver can integrate with even more utilities and tasks. A native integration with Threo would be very helpful. Avis collecté par et hébergé sur G2.com.

We were looking for a solution for a shared customer service inbox that allowed us to assign emails. Hiver did this and more. There were lots of features that we loved- email templates, auto responses & analytics were some of my favotires! We used Hiver on a daily basis and were able to keep organized. It was so simple to install and learn to use. Avis collecté par et hébergé sur G2.com.

I tried using the CSAT and everytime we closed an email it sent the survey but if a customer responded to the email instead of clicking an answer it would open the email back up and it was an endless cycle so eventually I just turned it off.

You have to use Chrome browser to utalize Hiver. Avis collecté par et hébergé sur G2.com.

Hiver est facile à utiliser et à mettre en œuvre. Mon équipe peut facilement utiliser les boîtes aux lettres partagées pour accéder à tous les courriels nécessaires et travailler à partir de là. Hiver a rendu cela facile. Avis collecté par et hébergé sur G2.com.

J'aimerais pouvoir avoir un certain utilisateur avec un type de compte différent, et ne pas avoir à déplacer toute mon organisation à un niveau de prix différent pour profiter de certaines fonctionnalités Pro. Avis collecté par et hébergé sur G2.com.

Le fait qu'il n'est pas nécessaire de mettre en copie tout le monde pour qu'ils aient accès à une information par email, il suffit de l'avoir dans une boîte partagée et d'avoir cette personne comme utilisateur de la boîte.

Les notes sont assez cool, de cette façon l'équipe peut laisser aux autres membres de l'équipe des informations importantes sans envoyer d'emails. Avis collecté par et hébergé sur G2.com.

Pas exactement de la répugnance, mais les automatisations sont un test cérébral. Avis collecté par et hébergé sur G2.com.