EzLynx is an extremely user friendly experience for all insurance agencies. I have worked with multiple CRMs, but EzLynx has continued to accel above and beyond its competitors. I use it daily to conduct all of my transactions and it is used to store useful notes on specific accounts. Avis collecté par et hébergé sur G2.com.
I have had a hard time learning how to utilize all of the functions within the site. Avis collecté par et hébergé sur G2.com.
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Beaucoup de fonctionnalités pour le prix
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Nowadays, nothing. We have been with EZLynx since 2008. Avis collecté par et hébergé sur G2.com.
Ezlynx is so behind in technology and expensive for what it offers. EVA (Supposed to be EZLynx AI) is Embarrassing on the AI age. EZLynx couldn't come up with a basic bot? EVA is Embarrassing on today time being the age.
EZLynx couldn't come up with even a basic bot?
I asked Eva very basic questions like who my top 10 clients are premium wise. Or my largest policies and a few other basic questions. Who should I contact for this? Can you escalate it t the management? We are paying an arm and a leg for our subscription but not seeing any newer technology being embedded here. Avis collecté par et hébergé sur G2.com.
I love that it is easy to use. It really does everything. From the way that it is laid out with the Overview page to Activity and Documents, it's very easy to find what you are looking for when you need to. The Overview page has the perfect amount of information displayed. It has the base details of each policy without going overboard with too many details. And I love how easy it is to attach emails directly from Outlook. However, the best part of EZLynx is their Customer Support. Every time that I have had to reach out to have something corrected that I can't figure out, the customer support is quick, friendly and helpful. Literally everything you would ever want from your tech support. The one time that the support person couldn't fix my issue and had to bump it up a level, I still had a fix and an answer within an hour. Amazing!! Avis collecté par et hébergé sur G2.com.
There are still some technical issues. Quite often the things that we need to fix in the accounts is downloads coming in out of order. I don't know that there is a good fix for that though. One thing that I find kind of annoying is that when you are creating a task, the drop down box to assign the task to a specific policy is in reverse order from the way that the policies are displayed. It isn't a problem at all if there are only a couple of policies on the account but a few of our accounts have multiple landlord policies. Trying to figure out which policy is the correct one is very frustrating at times Avis collecté par et hébergé sur G2.com.
Ezlynx streamline quoting, policy management, and automation, saving time. Avis collecté par et hébergé sur G2.com.
The learning curve is slightly steep for beginners, but training helps. Some reports need better customization. Occasional system slowdowns occur during peak hours. Third-party integrations could be improved. Pricing is high for small agencies, but the software's features make it a valuable investment. Avis collecté par et hébergé sur G2.com.
Bridging to our carriers and setting tasks is one of the best ways to stay on top of servicing our insureds. Avis collecté par et hébergé sur G2.com.
There is not much I can say I dislike that is in your control. When the system glitches it is frustrating but that is not very often nor is it in your control. Avis collecté par et hébergé sur G2.com.
SUBMITTING A PAYMENT IS VERY SIMPLE. CONNECTING TO THE CARRIER IS A PLUS. Avis collecté par et hébergé sur G2.com.
THE DIARY / SUSPENSE SYSTEM NEEDS TO BE UPDATED,
THERE IS NO COMMON PLACE (AREA) TO KEEP PERMANENT APPS AND SIGNED DOCUMENTS WHERE THEY CAN BE EASILY LOCATED.
EVERYTHING APPEARS IN CHRONOLOGICAL ORDER, RATHER THAN BY "TABS" OR "LABELS" THERE SHOULD BE A TAB FOR "APPLICATIONS" "ACCOUNTING" POLICIES, CLAIMS/LOSSES, CLIENT CONVERSATIONS, RECOMMENDATIONS, REJECTIONS, CERTIFICATES.
THE COI SECTION IS TERRIBLY CONFUSING AND HARD TO WORK WITH. IT IS NOT AS USER FRIENDLY AS OTHER MANAGEMENT SYSTEMS.
AN ACCOUNT MANAGER SHOULD BE ABLE TO HAVE SEVERAL FILES OPEN AT ONE TIME.
i AM NOT SEEING THE OPTION TO HAVE MORE THAN ONE FILE OPEN, BUT I HAVE NOT BEEN TOTALLY TRAINED YET, SO I COULD BE MISTAKEN. NOT SEEING THAT OPTION. Avis collecté par et hébergé sur G2.com.
Les capacités d'automatisation d'EZ Lynx sont la seule chose que nous aimons dans ce système. Tout le reste est moyen ou terrible. Avis collecté par et hébergé sur G2.com.
La réception et la facturation sont épouvantables, la plateforme de messagerie est complètement nulle (les réponses n'ont aucune continuité car elles apparaissent comme un e-mail et ne s'attachent pas au fil de discussion), le Centre de soumission est terrible, et la saisie des informations de police des lignes commerciales est extrêmement difficile. Rien dans ce système n'est "EZ". Très franchement, nous détestons ce système.
De plus, lors du passage à EZ Lynx il y a un peu plus d'un an, il a fallu plus de 9 mois avant que nous ayons l'impression de payer correctement nos producteurs. Nous avons eu de la chance de ne pas avoir de procès pour rémunération employeur/employé et c'était à 100% dû au fait qu'EZ Lynx n'était pas en mesure de répondre à nos besoins de suivi des commissions comme ils l'avaient promis. Il n'y avait absolument aucun sentiment d'urgence de la part d'EZ Lynx pour corriger les choses. Avis collecté par et hébergé sur G2.com.
THe ability to rate many qualifying insurance carriers at once. Avis collecté par et hébergé sur G2.com.
The quote rater even when putting in the claims is not as close as I would like on premiums. Have to go into the carrier sites to get better ideas on premiums. Even different before running reports and I would like that they would represent better to the site when on information is entered correctly. Avis collecté par et hébergé sur G2.com.
EZLynx has made managing my clients accounts, notes, and carrier downloads a breeze. The ability to use them, not only as a comparative rater, but also keep notes, link to outlook, and assign tasks to my team has really improved follow-ups and efficiency. I use it all the time, I have a screen dedicated to it as it is such a useful tool. Avis collecté par et hébergé sur G2.com.
Reports can be daunting to figure out and sometimes they timeout, so that can get annoying, but it is a small price to pay for all the other useful features. Avis collecté par et hébergé sur G2.com.
Ease of use. The application is simple to use and cross refererencing is easy to implement. Avis collecté par et hébergé sur G2.com.
I didn't like that the SSN and privacy information was removed, but it came back. I sometimes find that allowing for a full middle name instead of an initial would be beneficial. The reports can sometimes be a bit challenging. Avis collecté par et hébergé sur G2.com.
Pouvoir entrer les informations de notre client dans un programme qui nous donne un tarif de tous nos transporteurs ne permet pas seulement d'économiser le temps précieux du producteur, mais rend également beaucoup plus facile la recherche de la meilleure couverture au meilleur tarif. Avis collecté par et hébergé sur G2.com.
La seule chose que je n'aime pas à propos d'EZLynx est que nous ne pouvons citer que des polices d'assurance auto, habitation et locataires. Ce serait utile si nous pouvions également faire des polices de propriétaire, des motos et des bateaux. Avis collecté par et hébergé sur G2.com.
