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Conclude enables our team to easily track the progression of an issue. It has a feature that allows us to set a timer that sends reminders to a specific channel if there are no comments within a certain period, helping to minimize delays. The Conclude dashboard serves as a useful hub for monitoring all relevant metrics. Avis collecté par et hébergé sur G2.com.
There isn’t much to dislike, Conclude delivers on what is meant to deliver. Avis collecté par et hébergé sur G2.com.
Conclude has been a valuable tool for managing support tickets and our issue management process. It automates manual tasks, making our workflow smoother and more efficient. The ease of creating workflows and providing automation for our response team is a huge plus. The dashboard gives an overview of open and closed tickets, allowing us to assess our situation quickly. Avis collecté par et hébergé sur G2.com.
It's an excellent tool, but it could improve its functionality by allowing more than one channel per incident because, in our case, there are times when multiple channels are needed for a single issue. Avis collecté par et hébergé sur G2.com.
Avant la mise en œuvre de Conclude, nos pratiques de support client étaient rudimentaires et manquaient d'une approche structurée. Puisque nous utilisions déjà Slack, Conclude était un choix facile. Avis collecté par et hébergé sur G2.com.
Pas grand-chose jusqu'à présent, bien qu'idéalement, il pourrait y avoir plus d'options de personnalisation. Avis collecté par et hébergé sur G2.com.
Its ability to efficiently track incidents and give great visibility of an issue's status from beginning to the end. Own Slack channel for each issue facilities collaboration and makes it easier to work with multiple stakeholders. The integration with Jira and the implementation of automated features have significantly cut down our resolution time, allowing my customer to focus on issue investigation instead of updating Jira tickets and managing Slack channels. Avis collecté par et hébergé sur G2.com.
In general, Conclude has been reliable. However, there is a slight challenge when a multitude of incidents occur simultaneously, causing a distraction from focusing on critical incidents. Avis collecté par et hébergé sur G2.com.
It’s a good tool for assembling the right people in one place when we need to respond to an issue. The UI is quite intuitive and easy to navigate. Avis collecté par et hébergé sur G2.com.
Having used it for three months now, I haven't identified any negative aspects thus far. It can take a little bit of time to get the hang of it. Avis collecté par et hébergé sur G2.com.
Conclude helps me connect with colleagues to get more work done. Avis collecté par et hébergé sur G2.com.
Conclude can be a little difficult to get started with - but great once you're familiar. Avis collecté par et hébergé sur G2.com.
