Avis vidéo
Un sauveur quotidien
Cirrus Insight me fait gagner tellement de temps pour intégrer mes e-mails dans Salesforce.
Avis sur 1,486 Cirrus Insight
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I like seeing whos opening my email and how many times they are opening them. Avis collecté par et hébergé sur G2.com.
I don't like how the location is inaccurate, or the device used is inaccurate; sometimes in a chain with multiple recipients, Cirrus is unable to say who is opening the email. Sometimes it doesn't say that they clicked a link, even if they did (and we would know because they would submit electronic forms) Avis collecté par et hébergé sur G2.com.
Saves a lot of time by allowing me to log Salesforce events right from my inbox. Avis collecté par et hébergé sur G2.com.
Only issue has been that the software occasionally stops working and I need to reset the plugin. Avis collecté par et hébergé sur G2.com.
The included features are nice to have and overall inbox integration is easily set up by the end user, at least on Gmail platform. We're on legacy pricing but recently upgraded to include flight plans for our business development unit, but all three pricing options feel comfortable given other SDR tools on the market. The engagement the flightplans give us, measured with the outcomes, are useful to give a granular analysis to biz dev's overall messaging. Sale reps are excited to begin utilizing attach.io for engagement analysis of the collateral the send out to prospects and customers. Avis collecté par et hébergé sur G2.com.
Support is terrible and the help center is not well maintained enough for end-users to have basic training.
Their articles are not in step with their functional releases and the CSMs and Support teams have very limited knowledge of product features, troubleshooting, and installation best practices.
There are minor flaws in the product everywhere. E.g. something as simple as re-sending an invitation to a new user requires additional steps because the "send invitation" will not trigger a duplicate email.
As an admin, I find it difficult to integrate key metrics within Salesforce and utilizing the global settings to enforce the behaviors I would like.
Additionally, we often have issues with sync turning off for no reason, the scheduler sending flawed emails (code in the text body) and most alarmingly, a potential customer reported getting sales messages after engaging with us through cirrus tools (scheduler and attach.io specifically). Avis collecté par et hébergé sur G2.com.
I love that we have the ability to seamlessly link Outlook to Salesforce Avis collecté par et hébergé sur G2.com.
There seem to be integration issues that cause outlook to crash, not sure if this is on Cirrus' end or Outlook. Avis collecté par et hébergé sur G2.com.
It's useful to connect client correspondence with the SalesForce database. Avis collecté par et hébergé sur G2.com.
Doesn't always pick up the correct client, and uses the previous person by mistake Avis collecté par et hébergé sur G2.com.
Notre utilisation principale de Cirrus Insight est pour transférer des e-mails vers nos dossiers de cas Salesforce. J'aime aussi la possibilité de transférer une ligne de signature pour créer un nouveau contact. Avis collecté par et hébergé sur G2.com.
La seule chose que je n'aimais pas était le temps pendant lequel il était en panne. Ce programme est devenu une partie essentielle pour aider nos clients. Avis collecté par et hébergé sur G2.com.
I like the efficiency of the product and how much time it saves me on a daily basis. Avis collecté par et hébergé sur G2.com.
I don't have any dislikes. The product has made my life much more streamlined in my workplace. Avis collecté par et hébergé sur G2.com.
Capacité de suivre les e-mails envoyés et quand ils sont ouverts par le(s) destinataire(s) Avis collecté par et hébergé sur G2.com.
Rien, fonctionne très bien jusqu'à présent ! Avis collecté par et hébergé sur G2.com.
