Avis et détails du produit de Chameleon

I really appreciate the depth Chameleon offers from a product adoption standpoint. There are many capabilities that allow you to create pretty much native level looking experiences and additionally there are many intriguing features such as Interactive Demos or HelpBar that enable us to going one step above the regular customer engagement. Overall, creating common flows is very playful and intuitive. Avis collecté par et hébergé sur G2.com.

This might be due to our complexities and the way our product is designed but we have encountered situations where we had to be discovering occasional workarounds to be able to display experiences for our users the way we intended. On the other hand, the level of support we have been getting has been top notch from day 1. Avis collecté par et hébergé sur G2.com.

Implementation for Chameleon was incredibly seamless, and we had our first tours and a feedback survey running in a matter of days. The strength of the platform is its versatility - we've been able to build from basic tooltips to complex multi-step product tours without having to craft custom code or use any developer time.

The WYSIWYG editor permits non-tech contributors to effortlessly craft and update tours, and has significantly reduced our development team workload. Integrating with our existing tech stack went smoothly, and the platform mixes well with our product analytics software to give us awesome insights into interaction and completion rate of tours.

The micro surveys feature has become an unexpected favourite for our product team, helping us gather real-time feedback from users at crucial moments in their journey.

The combination of out-of-the-box features and the option for deeper customization via CSS or HTML makes Chameleon stand out as a powerful, all-in-one solution.

The support has been terrific, and Rhi Roberts has taken such extraordinary care to ensure we get the most out of this platform. Avis collecté par et hébergé sur G2.com.

The analytics dashboard, while functional, could be more intuitive and offer deeper insights. This is fine for us as we mainly stream Chameleon Data to our Product Analytics tool but its worth mentioning. Avis collecté par et hébergé sur G2.com.

The promise of Chameleon far exceeds what it does in reality. The best thing is their marketing, which admittedly is quite good. The problem though is if you are going to do that much work for marketing, your product needs to deliver. Unfortunately, Chameleon does not. Avis collecté par et hébergé sur G2.com.

I hate writing a review like this and I don’t have an axe to grind, but I dislike almost everything about Chameleon after being a customer for what I feel is a long time for SaaS (just over 2 years). Their overall product is hard to use in practice, buggy in a lot of areas and insufficient in most. Compared to other products in this category they fall short in every way. I might not feel this way if they were much cheaper but they aren't. They price themselves at the premium end of the cost scale. Avis collecté par et hébergé sur G2.com.

Chameleon was easy to implement and figure out right from the start. As our organization has grown and our needs have evolved, it's been a delight to see that Chameleon has nearly all the features we needed that we didn't know we would need when we started out. With the super easy-to-use interface we've been able to get multiple team members up to speed where everyone is an "expert" without having to invest a lot of time and effort. Once we got our templates figured out, it's been easy for anyone on the team to build on-brand surveys, tool tips, tours, etc. The price point and the feature set are a great match for our not-too-big company. Avis collecté par et hébergé sur G2.com.

Sometimes it would be nice to have just a little more flexibility with the tools, but for the most part the ease of use outweighs the need for customization. Avis collecté par et hébergé sur G2.com.

Chameleon stands out from competitor with its clean and easy to use interface. We tried out a competitor but ultimately went with Chameleon due to its ease of use and more competitive price point. I like the way that it looks when it overlays on or website and how we can adjust without much trouble. The tooltips, tours and surveys are very helpful for us, and for our customers. I like that they're trying to incorporate AI into their tools - this is really important to us. It was really easy to integrate into our site, it took one of our devs a couple of hours and since then, we haven't had to use dev help at all to make the tool work, which is super helpful.

Update: after using Chameleon for more than a year, it continues to be helpful and an important part of our user experience. It is so nice to have a streamlined way to share new content and features with our users through tooltips, tours and announcements...but also to have our ongoing launcher where we can have on demand training and FAQs. We're excited to continue using this and improving our user experience and overall engagement with our product. Avis collecté par et hébergé sur G2.com.

Sometimes the editor isn't quite as intuitive as I wish it was, but once I've gone through and done it a few times, it gets easier. Avis collecté par et hébergé sur G2.com.

En tant que personne constamment exposée à de nouvelles plateformes et applications, il est rare d'en trouver une qui soit si rapide à mettre en route, et où l'on peut trouver à peu près tout ce que l'on veut sans même avoir à se référer à la documentation. Chameleon était aussi simple - en quelques minutes, il était possible de se familiariser avec tous les éléments de base, et chaque fois que je me demandais "Je me demande si je peux ajuster cette chose" - et voilà, oui, vous pouviez ! Nous n'avons même pas commencé à effleurer la surface de ce qu'il peut faire (j'ai hâte de jouer avec les Launchers) mais déjà, il nous permet d'améliorer considérablement la qualité de l'aide en plateforme dans nos applications. Avis collecté par et hébergé sur G2.com.

La seule véritable gêne avec Chameleon - et quelque chose qui est probablement inévitable - est le fait que parfois les panneaux de construction s'ouvrent au "mauvais" endroit. Peut-être pourrait-il y avoir une option pour les "ancrer" d'un côté de l'écran, comme les outils de développement des navigateurs ? Avis collecté par et hébergé sur G2.com.

I love the integrations in Chameleon. It's great being able to really customize a user segment in Heap, and then pull the segment into Chameleon to use as a targeted segment for a tour. It really expands the power of Chameleon and hones my ability to target just the right user.

I also like the pre-configured quick buttons in the builder, like the automatic progress tracker and the delight animation. I also like the banner option where I can add an announcement at the top of the browser, and it moves the browser contents down rather than covering them.

Also, my experience with the support team was really great. We recently had an issue that we had screen shots of, but couldn't replicate. Max on Chameleon's support team did some impressive research and figured out what went wrong. I have had nothing but great experiences with Chameleon's support team. The set the bar very high. Avis collecté par et hébergé sur G2.com.

I wish that I had a little more freedom to arrange elements horizontally within a guide. Sometimes it's ideal to have an image aligned next to some copy instead of above or below the copy. I'd also love to be able to adjust alignment and other design elements without having to use CSS; however, it's still doable with CSS, which is the most important thing for me. Avis collecté par et hébergé sur G2.com.

The ease of use and customization is key for us! Its our immediate go-to tool for getting announcements and information to our customers. The ability to easily create segments based on our users' attributes allows us to target exactly who we need to, when we need to. Avis collecté par et hébergé sur G2.com.

I can't think of anything! The Chameleon team keeps us informed of feature updates and future developments which is greatly appreciated. Avis collecté par et hébergé sur G2.com.

Notre organisation adore utiliser Chameleon pour se connecter avec notre communauté numérique. Nous l'utilisons pour créer des visites d'intégration, annoncer des événements et publier des annonces de nouveaux partenaires de contenu. La facilité d'utilisation et d'implémentation nous a permis de créer des visites, des bannières et des annonces pop-up de manière cohérente. Chaque fois que nous rencontrons notre membre dédié de l'équipe de support client, nos questions trouvent toujours une réponse et nous repartons en nous sentant confiants et soutenus. Ils sont toujours là pour réfléchir avec nous aux meilleurs cas d'utilisation. Chameleon s'intègre facilement à notre produit et nos questions techniques trouvent toujours une réponse. Nous consultons notre tableau de bord chaque semaine pour surveiller l'engagement et trouvons que les données sont faciles à comprendre et à utiliser. Avis collecté par et hébergé sur G2.com.

Le seul défi que nous avons est qu'il y a une partie de notre produit qui ne s'intègre pas avec Chameleon, donc nous perdons un segment de notre audience. Cependant, les équipes de support client et de produit sont impatientes de continuer à travailler sur une solution. Avis collecté par et hébergé sur G2.com.

L'équipe Chameleon se distingue des autres. Notre CSM, Andrew, a été une ressource formidable pour nous et est très réceptif aux retours. Ils se soucient vraiment et cela se voit dans toutes nos interactions. J'ai également un grand respect pour la manière dont leur PDG, Pulkit, construit une communauté autour de leur produit et rassemble des leaders pour partager et réfléchir. Chameleon prend également la sécurité des données très au sérieux et le montre par sa recherche de la certification SOC 2 et la surveillance continue de la conformité. Avis collecté par et hébergé sur G2.com.

Avec tout produit, il y a parfois des bogues et des problèmes, mais l'équipe prend les retours et travaille pour les résoudre. Avis collecté par et hébergé sur G2.com.