It's early days, but so far I've found the interface easy to use, plus it was good to have a real person make suggestions on my design. Automations feel simple to set up and integrate with other platforms and I know there are many more features that I can use as I grow. Avis collecté par et hébergé sur G2.com.
The only thing so far is I've heard it can get costly once you are sending a lot of emails, plus it would be good if you could overlay old emails with a new template without having to start from scratch on the build. Avis collecté par et hébergé sur G2.com.
Avis vidéo
Grande expérience jusqu'à présent, toujours de la place pour l'amélioration.
Expérience globalement bonne
Love ActiveCampaign!
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I've been an AC user for about 8 years and couldn't run my company without it. The automation flows are incredible, intuitive and just work in the background to keep bringing people into my membership. I can easily integrate it with other platforms which is really helpful. I have multiple team members who all have learnt quickly how to use it and we use it daily. There aren't many features I've wanted and haven't been able to find that AC can do - eg. conditional content in emails. I tried clickfunnels which is great software, but I kept coming back to AC as it is a much better all-round package. I like that they offer 1-on-1 monthly help sessions which have been great for my team. Avis collecté par et hébergé sur G2.com.
Customer support was much faster when I first joined - they used to have a great chat widget and respond within a few hours, now it can take days although I haven't tested it recently. It's also expensive. I'm still a mid 6-figure subscription business and the annual cost does hit hard on the cashflow. I also really wish they had an easy to configure, pretty unsubscribe page where people could just have toggle switches for what they want/don't want and I didn't have to build a whole logic automation to make it work. Their optin forms are very old school and ugly - we use convertbox instead. Avis collecté par et hébergé sur G2.com.
La fonctionnalité des offres est incroyablement intuitive. Nous avons pu déployer AC à notre équipe de vente qui avait cessé d'utiliser tout CRM 10 ans auparavant. C'était une transition facile grâce à une belle interface, des ressources infinies avec le centre d'éducation et un support client réactif. ActiveCampaign est également bien adapté pour évoluer. C'est suffisamment petit pour être une rampe d'accès facile pour une petite entreprise, mais peut évoluer à n'importe quelle taille. Avis collecté par et hébergé sur G2.com.
J'ai commencé sur AC avec une petite entreprise. J'aurais aimé obtenir plus de formation incluse ou des pipelines de deals personnalisés pour aider à démarrer. L'intégration était incroyablement facile, mais j'aurais aimé plus d'aide pour commencer. Avis collecté par et hébergé sur G2.com.
Was mir an ActiveCampaign am besten gefällt, ist die Kombination aus einfacher Automations-Erstellung und zuverlässiger Zustellquote. Das selbsterklärende Setup macht es leicht, komplexe Workflows umzusetzen, ohne technisches Know-how zu benötigen. Besonders hervorzuheben ist der schnelle und kompetente Support, der bei Fragen sofort hilft. Ich nutze es täglich und finde es einfach über Zapier mit Thrivecart, Memberspot etc. zu integrieren. Avis collecté par et hébergé sur G2.com.
Manchmal gibt es bei mehreren Automationen so viele Funktionen und Optionen, dass es als Anfänger schwer ist, die beste Wahl zu treffen. Ich bin mir dann unsicher, ob ich wirklich die optimale Lösung nutze oder ob es eine noch bessere Möglichkeit gäbe. Die Vielfalt ist großartig, kann aber anfangs überwältigend sein. Avis collecté par et hébergé sur G2.com.
I like that I'm able to store all of my client data in one spot and then tag them based on category. It allows me to reach my clients based on their specific interests in our company whether it's personal training, group classes or nutrition. Avis collecté par et hébergé sur G2.com.
I don't like that recipients of my emails and campaigns need to be verified. It's difficult to market to the masses if they need to approve receipt first. I struggled at the beginning having to pair down my contacts list, but in the end, it makes sense that I'm now only reaching out to people who truly want to hear from me. Avis collecté par et hébergé sur G2.com.
Nous sommes passés à ActiveCampaign depuis deux systèmes distincts -- l'un un CRM et l'autre un fournisseur de marketing par e-mail. Avoir les capacités pour ces deux fonctions dans une seule solution a été incroyable pour notre école -- maintenant, nous avons juste besoin d'une intégration complète avec notre solution de gestion scolaire et nous serons prêts ! J'adore la facilité d'utilisation d'ActiveCampaign pour créer et envoyer nos e-mails marketing. En tant que Directeur de la Communication de l'école, les outils de personnalisation et d'automatisation ont ajouté plus de puissance et de polyvalence à cet aspect de mon travail. Pour couronner le tout, le niveau de support que nous avons reçu (de l'intégration à nos défis uniques) a été impressionnant. Avis collecté par et hébergé sur G2.com.
En tant qu'organisation à but non lucratif, notre ancien CRM avait des capacités de suivi et de rapport des dons qui ne sont pas aussi bien développées dans ActiveCampaign. La création de pipelines et l'automatisation de plusieurs tâches de collecte de fonds sont excellentes, mais les fonctionnalités de rapport et de suivi ne sont pas aussi robustes et nous nous retrouvons à devoir créer des systèmes personnalisés au sein d'ActiveCampaign. Avis collecté par et hébergé sur G2.com.
I love how straight forward the workflows are. I have yet to run into a automation that I can't create using AC. In the last 5 years I have migrated myself and 4 other clients to AC with lists ranging from a few hundred contacts up to 50,000.
They have always been super personable and helpful when there are issues or questions.
I've appreciated when experiencing tech issues I've always been able to get in touch with a real person and I love their latest updates making tagging and segments more user friendly.
My clients have been able to understand the platform better becuase of this.
I've built out extensive sales, onboarding, and client CRMS through their deals feature and my client loved it. Her whole team used it and it felt seamless to integrate it into their rapidly growing coaching business. Avis collecté par et hébergé sur G2.com.
The only negative experience I've ever had was a few years ago - I had my account for a while and had many features that I assumed were grandfathered in, including a few landing pages.
During an update to their offers my access to the website feature was removed. I understood they were changing their offers but I had no warning that this feature was being removed and instantly had no access to market my services. When I contacted them to regain access so I could move my content to another platform I was told I would have to upgrade my account and there was nothing they could do.
It seemed silly to me that I had to pay for something they removed without warning.
This was the only time I posted poorly about AC on social media - when they saw this they immediately restored my access. Avis collecté par et hébergé sur G2.com.
I really like all the things it can do for our company! Automations will be very helpful when it comes to busy season. Avis collecté par et hébergé sur G2.com.
It does not link to our current software, but we knew this ahead of time. Still, it is very time consuming transfering existing and new information from our system to Active Campains. Also, with AC being able to do so many things, it is ALOT to learn! It is hard to figure out where to start. They have many videos and articles, but it is hard to weed through things that do and don't apply to our specific business industry. Implementing and integration has really been a big struggle and is time consuming. Once that is done, all should go smoother, but it is going to be awhile. Avis collecté par et hébergé sur G2.com.
The automations are very easy to set up and modify. There are so many more things you can automate than obvious at first glance. The videos they give you access to as a new customer are excellent - I used AC in a previous business so I wanted a refresher and it was a useful thing to do as I picked up a few new tips and tricks.
Update since my last review - the new email designer is way better than the old one giving much more flexibility and now they've added the ability to better store brand colours it all takes less time to get a campaign out. Avis collecté par et hébergé sur G2.com.
It can't cope with a client having more than one email address, so if this is important to you - avoid! It's been on the request list for years now. I'm UK and the live chat support doesn't open until the afternoon which can be a real pain when you're trying to solve something in a hurry, email support is rubbish. They don't advertise their opening hours clearly so if you're not in the US time zones (AC are in Chicago) it's worth thinking about whether you're going to be able to access support when you need it. Avis collecté par et hébergé sur G2.com.
La plataforma es ideal para crear campañas únicas y que se distingan del resto. Además, la sección de edición es bastante flexible y me ha servido de mucho para mostrar el contenido tal como lo deseo.
La configuración fue sencilla, también la integración con WordPress. Y aunque todavía no reviso todas las funciones a profundidad (porque aun no lo he necesitado) hasta ahora ha sido muy útil para cumplir los objetivos.
Además, la atención al cliente ha sido excelente incluso desde antes de contratar el servicio, para ayudarme a entender cómo sería mi trabajo allí. Antes de decidir por ActiveCampaing, revisé e investigué muchas otras platadormas y esta fue la seleccionada por todo lo antes descrito, pero especialmente por la flexibilidad para ofrecer contenidos en las campañas.
Entro a la aplicación al menos 4 veces a la semana y de verdad que nunca he sentido que pierdo el tiempo, todo es muy intuitivo. Avis collecté par et hébergé sur G2.com.
Hasta ahora hay solo un aspecto que no he resuelto, pero tampoco lo he necesitado mucho, y por ende no he preguntado cómo resolverlo, es que al incluir código en una campaña no se refleja. He intentado agregar el código de un podcast de Spotify y no ha funcionado. Pero no ha sido un problema. Avis collecté par et hébergé sur G2.com.
ActiveCampaign is an incredible platform which is very easy to use. It has multiple capabilities for automated journeys as well as one off eDMs. I also love that we are able to save our Outlook emails with supporters on AC so the whole team knows whats happening.
There is also amazing customer support, that we can use whenever we need to (not that we need to often). I use ActiveCampaign every single day at work, and will continue to do so! Avis collecté par et hébergé sur G2.com.
I have no issues when using ActiveCampaign. Avis collecté par et hébergé sur G2.com.
